Jordan from Aptive seemed to do a thorough job in treating our yard for pests. Unfortunately, I was not able to be home when he did the job. I appreciated the way Jordan kept me informed by text mes... See more
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I had a scheduled appointment… called 3 times to confirm appointment and time, No one showed… the next day… called spoke to Grant, AI, said appointment canceled. Called my sales person, rescheduled... See more
Company replied
Communication is great, they give a heads up that the appointment is coming up and they let you know when they will arrive within a half hour. Love that they take pictures of what they have done! Very... See more
Company replied
Stephanie was here on my monthly call, she listened to my concern about a new issue and responded with a solution. This is only my 3rd treatment as I am a new customer, but I have no spider or pests o... See more
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Company details
- #2 of 6 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5251 W 73rd St, Ste C, 55439, Edina, MN, United States
- 16515657997
We overthink pests so you don't have to.
4.2
Great
247 reviews
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Tom with Aptive arrived in the time…
Tom with Aptive arrived in the time frame he texted. Tom was very polite he explained everything that needed to be done. Answered all my questions and had some excellent tips for me going forward. He was very respectfull and made sure my dogs were out of the way while he took care of the inside. Everything went very smoothly thanks to Tom. highly recommend Tom and Aptive.
December 8, 2025
Unprompted review
Reply from Aptive Pest Control - Minneapolis
Hi Johnny,
Thank you so much for sharing your experience! We’re thrilled to hear that Tom provided such thoughtful and thorough service. At Aptive, we strive to make every visit smooth, respectful, and informative, and it’s wonderful to know Tom delivered on all of that for you.
We truly appreciate you being part of the Aptive neighborhood and are grateful for your recommendation. We look forward to keeping your home protected for years to come!
-Jasmine
Great service and communication
Service person communicated when they would arrive, what they could help me manage and was sensitive to my needs. Great communication before, during and after service.
December 5, 2025
Reply from Aptive Pest Control - Minneapolis
Hi there,
We’re so glad to hear about your experience! At Aptive, clear communication and understanding each customer’s needs are top priorities, so it’s wonderful to know our service professional delivered that from start to finish. Your feedback encourages our team to keep providing attentive, thoughtful service that makes a difference.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
Excellent communication
Excellent communication before, during and after treatment. Highly recommend Aptive!
December 3, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Molly,
Thank you for sharing your feedback! We’re thrilled to hear that our communication before, during, and after your treatment made a positive difference. At Aptive, keeping our customers informed and providing reliable service is very important to us.
We truly appreciate your recommendation and your trust in the Aptive family. We look forward to continuing to provide the high-quality, dependable service you expect from us.
-Jasmine
Do what they promise
This is a company that does what they say they will do. Their customer service is excellent, with the ability to follow up before and after to give feedback. It's not always perfect because there's higher turnover in the industry, but they do an excellent job. Sometimes they miss things, but this is an excellent company. Their products seem to be quality products, and they get results for us. They've especially helped us with a mouse problem.
November 27, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Thomas,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team’s follow-up, attention to detail, and effective treatments have made a difference in your home, especially with the mouse issue. At Aptive, we strive to provide reliable, thorough service and quality products to give our customers peace of mind.
We truly appreciate you being part of the Aptive neighborhood and for recognizing the hard work our team puts in. We look forward to continuing to protect your home and provide the excellent service you expect.
-Jasmine
They have and always are very…
They have and always are very professional and thorough especially if you are lucky enough to get Kobe for your technician!!!
November 27, 2025
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that our team has consistently provided professional and thorough service. It’s wonderful to know that Kobe made such a positive impression, he truly takes pride in delivering the best care possible.
We greatly appreciate your feedback and your trust in Aptive to keep your home protected. Thank you again for choosing us, we’re always here to help!
-Jasmine
Reply from Aptive Pest Control - Minneapolis
Hi Larry,
Thank you for sharing your experience and for being a part of the Aptive neighborhood! We’re glad to hear that our service professional was both friendly and knowledgeable during your service.
We truly appreciate your feedback and your trust in Aptive to keep your home protected. Thank you again for choosing us, we’re always here to help!
-Jasmine
Trusted service provider.
The professionals from Aptive provide great service! They are friendly and thoroughly explain what has been done and why.
November 15, 2025
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our service professionals were friendly and took the time to thoroughly explain the work being done. At Aptive, we take pride in providing not only effective pest control but also a transparent and helpful experience for our customers.
We truly appreciate your feedback and your trust in us, and we look forward to continuing to keep your home protected.
-Jasmine
Absolutely horrible
Absolutely horrible. Pressured my disabled veteran husband with TBI to sign contract while I was at work. Within 24 hours we emailed and cancelled service. Showed up the next month after charging again we demanded they get off our property. Never Showed up but still charged us a third time. We called and got confirmation they would refund us all charges but and that never happened. Now they are telling my bank we didn’t follow cancellation policy even though it clearly states you have 3 days to cancel . And we have proof of absolutely all of it. No follow up call by company. No follow up emails. Just a total scam and if you question me. Google/Reddit ect. for yourself for the endless complaints
September 29, 2025
Unprompted review
Reply from Aptive Pest Control - Minneapolis
Hi Megan,
Thank you for taking the time to share this, and I truly appreciate you giving me the chance to look into what happened here. What you described is incredibly frustrating, and it’s absolutely not the experience we ever want anyone to have with Aptive. I’m really glad you spoke up so I can help get this sorted out the right way.
I want to take a closer look at your account, the cancellation request, and the promised refunds so I can make sure everything is handled properly. When you have a moment, please reach out to us directly at socialmedia@goaptive.com with your service address or account details so I can review the timeline, verify the documentation you mentioned, and get this resolved for you.
You deserve clear communication and follow-through, and I’m here to make sure you get exactly that. Thank you again for bringing this to our attention, and for giving Aptive the opportunity to make things right.
-Jasmine
Friendly service
Friendly service. I always get a text before they arrive and ask about any concerns. They do a great job.
November 19, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Molly,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team is friendly, keeps you informed with texts before each visit, and addresses any concerns you may have. At Aptive, we pride ourselves on providing effective pest control while making the experience as convenient and transparent as possible for our customers.
We truly appreciate your trust in us and look forward to continuing to serve your home.
-Jasmine
Incredible service
Incredible service. The tech was super communicative and informative. Appreciated the transparency of the work and what to do to keep preventing insects or others bugs out and away after a spray! We definitely loved the service and would recommend anyone want to try!
November 14, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Dee,
We’re thrilled to hear you had an incredible experience with Aptive! It’s wonderful to know our service professional communicated clearly and provided helpful guidance on keeping your home protected. At Aptive, we pride ourselves on transparency, thoroughness, and ensuring every visit leaves our customers confident in their home’s protection. Thank you for trusting Aptive and for recommending us, we truly appreciate having you as a valued part of our neighborhood!
-Jasmine
Fall Inspection
Clear and concise statements about what was to done and what he did to protect our home from mice
November 21, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Thomas,
We’re so glad to hear that our service professional provided clear and concise explanations about the work done and the steps taken to protect your home from mice. At Aptive, we strive to make every visit informative and thorough, so our customers feel confident and informed about the care we provide. Thank you for trusting Aptive to keep your home safe and comfortable, we truly appreciate having you as part of our neighborhood!
-Jasmine
Excellent communication between us and…
Excellent communication between us and the person coming out to our house. Great to explain what they will or can't do. On time.
November 21, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Sue,
We’re thrilled to hear that our service professional communicated so clearly and kept you informed about what could be done during the visit. At Aptive, we strive to provide timely, transparent, and helpful service so our customers feel confident and well-supported. Thank you for trusting Aptive to protect your home and for being a valued part of our neighborhood!
-Jasmine
The level of communication is…
The level of communication is outstanding. I appreciate their attention to detail.
November 20, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Kevin,
Thank you for sharing your experience! We’re so glad to hear that our communication and attention to detail have stood out to you. Providing clear updates and thorough service is always our goal, and it’s wonderful to know that our team delivered on that.
We truly appreciate you being a part of the Aptive neighborhood and for trusting us to help protect your home.
-Jasmine
Terrell was friendly and thorough
Terrell was on time, texted me before and after his thorough service at our home.
November 20, 2025
Reply from Aptive Pest Control - Minneapolis
Hi there,
We’re thrilled to hear that Terrell provided thorough service and kept you informed throughout the process! At Aptive, we pride ourselves on punctuality, clear communication, and ensuring every home stays comfortable and protected. Thank you for choosing Aptive and being a valued part of our neighborhood, we look forward to continuing to serve you.
-Jasmine
Professional service
Ian was very professional and provided the service efficiently but thoroughly. I do appreciate the pictures of work being done and where applications were performed and checked.
November 11, 2025
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your experience! I’m glad to hear Ian provided professional, thorough, and efficient service. We take pride in providing clear communication, and it’s great to know the pictures and updates on where applications were performed were helpful for you.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home protected.
-Jasmine
I appreciate the gentleman that did the…
I appreciate the gentleman that did the job and would like to be put on his schedule monthly.
November 8, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Phil,
Thank you for sharing your feedback! We’re thrilled to hear that you had a positive experience with our service professional. We understand how valuable it is to work with someone you trust. While we can’t guarantee the same service professional every time, we will do our best to accommodate your request whenever possible.
Please reach out to us at socialmedia@goaptive.come so we can review your account and coordinate monthly scheduling to the best of our ability.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
promptly came for a "revisit"
promptly came for a "revisit". did the job thoroughly and i am very pleased to see dead box elders!!!
November 8, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Diana,
Thank you for sharing your feedback! We’re thrilled to hear that our team was prompt for your revisit and provided thorough service. It’s wonderful to know that you’re seeing results and that the treatments have made a visible difference with the box elders.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue delivering the reliable, thorough, and attentive service our neighbors deserve.
-Jasmine
Service is inconsistent from one visit…
Service is inconsistent from one visit to the next as each tech does something different. Some techs thoroughly complete the service and share what services I have on my plan, where others don’t even ask if I want any inside service done as I have the inside service package so this is frustrating. It feels like if I don’t know what is all included and don’t ask for it, it won’t be done. Sometimes their equipment is not working properly so they cannot do the service I’m asking for. I’m not convinced the mosquito service is working either, which is disappointing.
I was also told by the sales rep that it was a year contract but this is not the case, it’s 12 visits and monthly is not necessary. I’m very disappointed.
Overall, the techs are very nice but it seems they are not receiving the tools to effectively do their job.
November 12, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Tracie,
Thank you for sharing your feedback. I completely understand how frustrating it can be when service feels inconsistent, and I appreciate you taking the time to outline your experience. At Aptive, we strive to provide consistent, thorough service and clear communication about what’s included in each plan, and it’s clear we fell short in your case.
I want to assure you that your concerns about equipment, service consistency, and communication have been heard. We take this feedback seriously and will use it to ensure our team has the tools and guidance needed to deliver the high-quality service you expect.
We truly value you as part of the Aptive neighborhood, and we’d love the opportunity to review your account and service plan with you to make sure all your treatments, including inside services, are being completed properly. Please reach out to us directly at socialmedia@goaptive.com so we can address your concerns and make this right.
-Jasmine
⭐ 1-Star Review Unprofessional and Ineffective Service
⭐ 1-Star Review: Unprofessional and Ineffective Service
I was approached by a representative who confidently told me their company could eliminate my wasp problem completely. He pointed out multiple live nests around my home, assured me they would all be removed, and promised I wouldn’t have to worry again. That reassurance was the reason I signed the contract.
Not long after their first treatment, I was attacked by a large yellowjacket nest. I ended up calling them back about five more times for follow-up visits. Each time, I was told the problem would be resolved — yet the wasps and yellowjackets kept coming back.
Out of frustration, I hired a different pest control company. They immediately showed me that several of the same wasp nests were still there — the ones this company had claimed to remove. The new company actually took them down, and since then, I haven’t had a single issue.
When I contacted this company to cancel and explain what happened, the manager was rude and dismissive. He told me I still owed $125 to get out of the contract, even though they never fixed the problem. One of their technicians even admitted he wasn’t certified to handle yellowjackets.
This company overpromises and underdelivers. They send unqualified technicians, fail to remove nests, and show no accountability when their work doesn’t meet basic expectations. I would never recommend them to anyone.
November 8, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Raina,
Thank you for taking the time to share your experience. We genuinely appreciate feedback like yours, even when it highlights areas where we fell short, as it helps us improve and provide better service for our customers.
I’m truly sorry to hear about the challenges you faced with your wasp and yellowjacket treatment, and it’s clear your experience did not meet the high standards we strive for at Aptive. We aim to provide effective, safe, and professional solutions, and it’s disappointing to learn we missed the mark in your situation.
While I understand your frustration and the decision to work with another company, I want you to know we take this seriously. Your comments regarding follow-up visits, service professional certification, and communication with management will be reviewed internally to ensure we address these issues and prevent similar experiences for future customers.
If you’re willing, we’d like the opportunity to speak with you directly to learn more and see how we can make this right. Please reach out to us at socialmedia@goaptive.com at your convenience so we can discuss your experience further.
Thank you again for your honesty. At Aptive, we value each customer and their trust, and we are committed to learning from this feedback to continuously improve the quality and reliability of our services.
-Jasmine
They have been excellent to work with…
They have been excellent to work with and on top of the issues I’m having.
November 8, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Teri,
We’re so glad to hear that our team has been attentive and proactive in addressing your concerns. At Aptive, we take pride in staying on top of issues and providing reliable, effective service to give our customers peace of mind. Thank you for choosing Aptive and trusting us to care for your home!
-Jasmine
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