Salvador really went above and beyond. He was very thorough, approachable, and took the time to explain everything he was doing. He made sure we knew to wash our daughter’s feet after she had walked t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chris was great. He took the time to hear my concerns about previous service, walked with me around the area to see my perspective and explained what he was going to do (why & how). His descripti... See more
Company replied
For 100 bucks a month zero effect on number of bugs inside and in the perimeter of the house. The only reason they are not 1 star is because their staffs are polite. But it's a scam.
Company replied
Brandon is wonderful! He's very cheerful and thoughtful. He's a good listener, and very thorough in addressing each of the acute (ants in the kitchen areas!) and persistent pest issues in the garag... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5039 Commercial Circle, 94520, Concord, California, United States
- (925) 326-6956
We overthink pests so you don't have to.
4.6
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aptive technician always provides great service!
Aptive technician always provides timely and thorough communication. Really pleased with customer service, ease of the app, and responsiveness.
October 29, 2026
Unprompted review
The technician asked me what we needed…
The technician asked me what we needed and provided the service in a professional manner
October 27, 2026
Unprompted review
Ready for the holidays.
I love that you come at just the right time to stem the tide of pests that want to come into our home when the weather turns cold and wet. It is important to me to be pest-free when I am getting ready for the holidays. Baking and sugar are sure to attract unwanted attention from insects. Thank you for taking care of my home.
October 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the Aptive employee was courteous
the Aptive employee was courteous, professional, friendly, answered my questions and informative.
October 13, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Michael,
Thank you for sharing your wonderful feedback! We’re delighted to hear that your Aptive service professional made such a positive impression through their friendliness, professionalism, and willingness to answer your questions. We believe taking the time to provide helpful information and make our customers feel comfortable is just as important as the treatment itself. We truly appreciate your trust in Aptive and look forward to keeping your pest control needs handled with care!
-Jasmine, Aptive Care Team
Dandre was very helpful !!
October 12, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Jimmy,
Thank you for giving Dandre a shoutout! We’re glad his helpfulness made a positive difference during your Aptive service. Having service professionals who genuinely care about our customers and their needs is something we truly value. We’ll be sure to share your appreciation with Dandre! Thank you for trusting Aptive to keep your pest control needs handled with care!
-Jasmine, Aptive Care Team
Billy with Aptive was great
Billy with Aptive was great. He listened to our pest spraying needs and took care of those areas. He also removed the spider webs and sent pictures of the areas he worked on. Very great service.
September 17, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Brandy,
Thank you for the wonderful recognition of Billy! We’re glad he listened closely to your specific pest concerns, gave those areas the attention they needed, cleared away the spider webs, and kept you informed with photos of his work. That kind of thorough, personalized service is exactly what we value at Aptive. We’ll be sure Billy’s great work is recognized. Thank you for trusting him to keep your home handled with care!
-Jasmine, Aptive Care Team
Ori was on time & provided great service.
Ori was on time, asked if there were issues I needed addressing, started in immediately and was finished in a reasonable timeframe.
September 15, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi George,
Thank you for recognizing Ori! We’re glad he arrived on time, checked in about your specific concerns, and provided an efficient, attentive service. That balance of listening first and getting right to work is exactly what we value at Aptive. We’ll be sure Ori’s great work is recognized. Thank you for trusting us to keep everything handled!
-Jasmine, Aptive Care Team
Jose was friendly and provided great…
Jose was friendly and provided great service! He checked to see if i had any concerns and addressed them in efficient and timely matter. Definitely give him an A plus!
September 12, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Tonya,
Thank you for the A+ recognition of Jose! We’re glad he took the time to ask about your concerns and addressed them efficiently while providing friendly, attentive service. That proactive care is exactly what we want every Aptive customer to experience. We’ll be sure Jose’s great work is recognized. Thank you for trusting us to keep everything handled!
-Jasmine, Aptive Care Team
Shawn the technician was very…
Shawn the technician was very accommodating and made sure he focused on the areas we specified
September 3, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Kecia,
Thank you for recognizing Shawn’s great service! We’re glad he took the time to listen to your specific needs and made sure those areas received the extra attention they deserved. That personalized care is exactly what we strive for at Aptive. We’ll be sure to pass along your appreciation to Shawn, and we’re happy to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Chris was great
Chris was great. He took the time to hear my concerns about previous service, walked with me around the area to see my perspective and explained what he was going to do (why & how). His descriptions of the different methods of control were very helpful. We did the de-webbing part (after the thorough spraying) together, showing me where he sprayed along the house & fence lines. When determining that fan spraying of the deck overhang was needed, he moved the patio chairs out of the way.
All in all, a very positive experience; saved a customer.
August 24, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Brian,
Thank you for sharing how Chris turned your experience around! His willingness to listen to your previous concerns, walk the property with you, and clearly explain each treatment method shows the level of care Aptive strives to provide. We’re especially glad his thorough work and respect for your property restored your confidence in us. Chris truly made sure both your pest concerns and service experience were handled correctly, and we’ll be proud to share your recognition with him!
-Jasmine, Aptive Care Team
Salvador really went above and beyond
Salvador really went above and beyond. He was very thorough, approachable, and took the time to explain everything he was doing. He made sure we knew to wash our daughter’s feet after she had walked through the garage, and he also warned us to keep our dog inside for a while and wash her paws so she wouldn’t lick any treatment off of them. He placed ant bait traps, wore booties inside our home, and was extremely considerate throughout the entire service. We’ve had several technicians come out before, and he definitely stood out as one of the best. We really appreciated the extra care and attention he gave our home and family.
August 24, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Kass,
Thank you for sharing such thoughtful feedback about Salvador! His thorough explanations, careful safety guidance for your daughter and dog, and respect for your home reflect exceptional attention to detail. From placing ant bait traps to wearing protective booties indoors, he made sure your family’s needs were handled with genuine care. We’re proud to have Salvador representing Aptive and will gladly share your appreciation with him!
-Jasmine, Aptive Care Team
Bradley was great
Bradley was great. Really appreciated the communication and the effort that he put into the service.
August 10, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Brooke,
Bradley sounds like a wonderful reflection of the service experience we want to provide at Aptive! We’re glad his communication and the extra effort he put into your service made such a positive impression.
Thank you for taking the time to recognize Bradley and for choosing Aptive. We truly appreciate your feedback and are happy to know he made sure your service was handled with care!
-Jasmine, Aptive Care Team
Brandon is wonderful
Brandon is wonderful! He's very cheerful and thoughtful. He's a good listener, and very thorough in addressing each of the acute (ants in the kitchen areas!) and persistent pest issues in the garage (roaches and spiders), outside and around our property. I'm really glad I renewed my Aptive service this year.
August 10, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Suzanne,
What a wonderful shoutout for Brandon! We’re so glad his cheerful attitude, thoughtful listening, and thorough approach continue to make a difference, especially with the ants in your kitchen and the ongoing roach and spider concerns around your garage and property. Hearing that his service helped reinforce your decision to renew with Aptive means a lot to us. We’ll be sure to share your kind words with Brandon. Thank you for continuing to trust Aptive to keep things handled!
-Jasmine, Aptive Care Team
My last service with Dino was…
My last service with Dino was exceptional. He was nice, considerate and address my issues.
July 24, 2026
Reply from Aptive Pest Control - Napa
We’re so pleased your visit went well and met expectations, Nicole W.! Our team strives to provide effective pest control, thoughtful communication, and respectful service as we handle your pest control needs. It’s great to know that the approach made a difference. Thank you for being part of Aptive and for your continued trust in our team to handle your pest control needs!
-Alexis, Aptive Care Team
For 100 bucks a month zero effect on…
For 100 bucks a month zero effect on number of bugs inside and in the perimeter of the house. The only reason they are not 1 star is because their staffs are polite. But it's a scam.
July 14, 2026
Reply from Aptive Pest Control - Napa
Hi Subhajit,
Thank you for taking the time to share your feedback. We're sorry to hear you haven't seen the results you expected and understand how frustrating ongoing pest activity can be. While we're glad our team treated you with courtesy, we regret that the effectiveness of your service did not meet your expectations.
We'd appreciate the opportunity to review your account and treatment plan. Under Aptive's Promise, we're happy to provide complimentary reservices for ongoing covered pest issues between your scheduled visits. Please reach out to socialmedia@goaptive.com directly so we can discuss your concerns and work toward getting this handled.
-Jasmine, Aptive Care Team
Just constantly working on keeping the…
Just constantly working on keeping the spiders under control.
July 16, 2026
Reply from Aptive Pest Control - Napa
Hi Judy,
Thank you for your review! We're glad to be helping keep the spiders under control and appreciate the opportunity to protect your home. Managing spiders is an ongoing process, and our team is committed to staying ahead of activity with each service.
If you notice any increase in activity between visits, don't hesitate to reach out to socialmedia@goaptive.com. We're always happy to help under the Aptive Promise. Thank you for choosing Aptive. We've got it handled.
-Jasmine, Aptive Care Team
The members that come are hit or miss
The members that come are hit or miss. Some are proactive and fulfill what is in my contract while others I need to remind what to do. For those, I fear that if I am not home they do a half ass job or bare minimum. The last guy I got was great his name is Matt. Would like to have him more often.
June 25, 2026
Reply from Aptive Pest Control - Napa
Hi Omar,
Thank you for taking the time to share such honest feedback. We appreciate you recognizing Matt for providing the kind of proactive, thorough service you expect, and we'll be sure to pass your kind words along. At the same time, we're sorry to hear your experience hasn't been consistent from visit to visit. You should be able to count on the same level of care every time, whether you're home or away.
For us, we've got this handled means delivering reliable, high-quality service at every visit, not just some of them. We appreciate you bringing this to our attention, and we'll use your feedback to help reinforce those expectations with our service professionals. Thank you for choosing Aptive and for giving us the opportunity to continue earning your trust.
-Jasmine, Aptive Care Team
Technician Michelle
Technician Michelle has come out to our property twice and she very thorough, very professional, a delightful person to work with. She sent text to let us know when she was coming. She sent a text with pictures of our property showing what areas she worked on. Overall wonderful service technician. Thank you for your work.
June 9, 2026
Unprompted review
Reply from Aptive Pest Control - Napa
Hi Beverly,
Thank you for sharing this wonderful feedback. We’re thrilled to hear that Michelle provided such thorough, professional service and made the experience so positive for you. Clear communication, helpful updates, and attention to detail like sending photos are exactly what we strive for at Aptive.
We’ll be sure to pass your kind words along to her and the team. We appreciate you choosing Aptive, and we’re glad to help keep your home protected while we’ve got the pest concerns handled.
-Jasmine, Aptive Care Team
They are very professional and their…
They are very professional and their treatment work.
May 16, 2026
Reply from Aptive Pest Control - Napa
We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
The people who show up are perfectly…
The people who show up are perfectly nice, but the service just seem to be that effective.
May 21, 2026
Reply from Aptive Pest Control - Napa
Hi Leann,
We appreciate you taking the time to share your feedback, and it is good to hear the team you have worked with has been friendly and respectful during your visits. We also hear your concern about the service not feeling as effective as expected, and we take that seriously at Aptive. Consistent results matter, and we want you to feel confident in the protection of your home. We would appreciate the opportunity to review your service and better understand what you are experiencing so we can make any needed adjustments. Please reach out to socialmedia@goaptive.com so we can take a closer look and help get things on track. We have got this handled.
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.