Jae was absolutely outstanding! He took the time to listen carefully to my concerns about the recent scorpion sightings around my home. He clearly explained the treatment process and how he planned to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've had a total of three treatments. Each time, the Aptive technician has arrived on schedule, has let us know by phone 20 or 30 minutes ahead of time, and done a professional job of applying the tr... See more
Company replied
Aptive Pest Control has been amazing to work with! Their team is always on time, professional, and super friendly. Since signing up, we’ve noticed a huge difference — no more bugs around the house or... See more
Company replied
Our home backs up to natural open desert, and our yard and home are pest free. Aptive admin support and field technicians communicate with the customer about our quarterly service appointment and any... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5450 E Washington St, Ste 1, 85034, Phoenix, AZ, United States
- 16232679696
We overthink pests so you don't have to.
4.2
Great
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
understanding our needs and completing…
understanding our needs and completing the task quick and efficiently
October 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
He was extremely friendly and helpful…
He was extremely friendly and helpful as well as informative
August 19, 2026
Unprompted review
Reply from Aptive Pest Control - Phoenix
Hi Andy,
A friendly approach paired with helpful, informative service can make such a difference! We’re glad your Aptive service professional took the time to provide useful information while making the experience comfortable and positive.
Thank you for choosing Aptive and trusting us with your home. We’re happy to know your service was handled with such great care!
-Jasmine, Aptive Care Team
Professional and mindful staff with the…
Professional and mindful staff with the knowledge and expertise of pest control
July 15, 2026
Reply from Aptive Pest Control - Phoenix
We're so glad to hear our Service Professional was knowledgeable, professional, and mindful throughout your service, Alonzo! Providing expert pest control while delivering a great customer experience is exactly what we strive for. Thank you for choosing Aptive. We truly appreciate your trust and support!
-Alexis, Aptive Care Team
The service used to be good
The service used to be good. I've been using them since 2017. Now there is no schedule they show up whenever they want with 24-hour notice. They spend no more than 10 minutes. I always talk to him ahead of time and tell them what I want, the last several times they only serviced half of my yard. I asked them to spray the cinder block well because it's full of scorpions and they don't spray it, I asked them to put granules in the grass because it's infested with roaches and crickets. They never change out the sticky traps or spray my garage. For over $125 per service I would expect to not have to constantly fight scorpion crickets and roaches in my backyard. ... The last service I called the tech (Abukar) on it because he left so fast, he text me and said he would come back and finish and never did. I tried to call their customer service but customer service never answers the phone... They have an app that never works. I found this trust pilot review in my email while I was trying to find their phone number so I can cancel service.
May 16, 2026
Reply from Aptive Pest Control - Phoenix
Hi there,
Thank you for taking the time to share your experience, and most importantly, thank you for being an Aptive customer since 2017. We're truly sorry to hear how disappointed you've become with the level of service you've received. From incomplete treatments and missed requests to the lack of follow-through, communication difficulties, and issues with scheduling and the app, we understand why you're frustrated. This is not the level of service we want any of our long-time customers to experience.
We sincerely appreciate you bringing these concerns to our attention. Please reach out to socialmedia@goaptive.com directly so we can review your account, address the issues you've described, and discuss your concerns before you make a final decision about your service. Your feedback is invaluable, and we'd appreciate the opportunity to work toward making things right.
-Jasmine, Aptive Care Team
Technician was fine
Technician was fine. I don't like the way Aptive does business they do not respect No soliciting signs. Their customer service is greatly lacking. First time they didn't use a home depot hand pump sprayer. Not impressed do not recommend
June 20, 2026
Reply from Aptive Pest Control - Phoenix
Hi there,
Thank you for sharing your feedback. I’m sorry to hear your experience with Aptive didn’t meet your expectations, especially around communication, service practices, and overall confidence in the visit.
We understand your concerns regarding solicitation preferences and the way the service was performed. This is not the experience we aim to provide, and your feedback will be shared with the appropriate teams for review.
If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can take a closer look at your account and better understand what happened. We would appreciate the opportunity to address your concerns and work toward a resolution.
-Jasmine, Aptive Care Team
Very satisfied customer.
Zach did a great job not just applying the treatment but also in keeping me informed of the whole process and of his arrival time.
June 17, 2026
Reply from Aptive Pest Control - Phoenix
Hi Doug,
Thank you for your feedback! We're glad to hear your Aptive service professional Zach, was on time, friendly, knowledgeable, and took the time to clearly explain the service and keep you informed throughout the visit. We appreciate your trust and are happy your experience was handled with care from start to finish. We've got this handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Phoenix
Hi Kathy,
Thank you for sharing your feedback! We’re glad to hear the service professional arrived on time and provided a nice experience during your service.
We really appreciate you choosing Aptive and look forward to continuing to keep your pest concerns handled moving forward.
-Jasmine, Aptive Care Team
Aptive Pest Control - Effective & Dependable
Aptive Pest Control is dependable and sprays inside and outside of my house as well as spots needed in the yard. They come every 30-60 days. They also have a crew that covers termite control on my property too. I have had this service for about 14 months and am happy with results.
May 7, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for taking the time to share your experience with us! We're delighted to hear that you've been happy with the results over the past 14 months and that the service has helped handle your concerns. It's great to know that the treatments inside and outside your home, along with attention to specific areas of your yard, have met your expectations.
We also appreciate your recognition of the termite protection services on your property. Thank you for choosing Aptive to help protect your home, and we're grateful for the opportunity to continue serving your pest control needs!
-Alexis, Aptive Care Team
For the past three months
For the past three months, we have had horrible problem with red ants in our backyard. Whenever they come, they ask if there’s anything that needs to be addressed I tell them the red ants. They never put out traps. They never do anything the pictures they take of the work they do never include the areas with the ants. They charge more than most companies. Don’t do what you ask them to do and then you’re stuck in a contract so you can’t get out.
June 9, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for bringing this to our attention, Heather. It's disappointing to hear that you've been dealing with ongoing red ant activity for several months despite repeatedly raising the concern during service visits. We understand how frustrating it can be when a specific pest issue continues and you don't feel your concerns are being fully addressed during treatment.
When you have a moment, please email socialmedia@goaptive.com with your service address and any additional details, including photos if available, so our team can review your account and better understand the situation. We'd appreciate the opportunity to look into your concerns regarding the ant activity and service experience. We're here to help and hope to hear from you soon!
-Alexis, Aptive Care Team
Ira was great very responsive and…
Ira was great very responsive and communicative came back after I let him know about the mosquito traps with no issue. I do appreciate his thoroughness and professionalism five stars for his customer service.
June 2, 2026
Reply from Aptive Pest Control - Phoenix
Hi there,
We’re really glad to hear Ira provided such a strong experience for you and took the time to respond quickly when you reached out about the mosquito traps.
It’s great to know his thoroughness, communication, and professionalism stood out during your service visit. We truly appreciate you sharing your feedback and choosing Aptive.
-Jasmine, Aptive Care Team
Efficient and respectful technician ..
Efficient and respectful technician ... the service is effective!
June 6, 2026
Reply from Aptive Pest Control - Phoenix
Thanks for sharing this, Jefferson! We're delighted to hear that our service professional was efficient, respectful, and provided service that has been effective for your home. We appreciate your feedback and are incredibly grateful you've chosen Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Alex did a great job at inspecting the…
Alex did a great job at inspecting the outside of my home for criders. He removed all spiderwebs and even sent me pictures where the webs were removed from. Great Job!
June 5, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for taking the time to recognize Alex’s service at your home, Jill! We’re really happy to hear he was thorough in treating the exterior of your home, removing the spider webs he found, and providing photos afterward so you could see exactly what was taken care of. That kind of attention to detail and communication is something we truly value, and our team at Aptive looks forward to continue handling your pest control needs!
-Alexis, Aptive Care Team
Staff communicated arrival in advance…
Staff communicated arrival in advance and services to be offered. Adan was great and provided excellent service.
May 28, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for taking the time to share this with us, Frank! We’re glad to hear that the communication before your service was helpful and that you were kept informed about the treatments being performed. It’s wonderful to know Adan provided excellent service and made such a positive impression during the treatment. We appreciate the opportunity to handle your pest control needs and look forward to protecting your home from unwanted pests for years to come!
-Alexis, Aptive Care Team
Service went downhill once we upgraded our plan.
We have had Aptive for 2 years and had been pleased with the service until we upgraded. It has been 6 months and I got a notification that someone was servicing 2 months ago and no one came. I have a notice that someone is coming this week. We’ll see.
June 2, 2026
Reply from Aptive Pest Control - Phoenix
Hi Anna,
Thank you for being an Aptive customer for the past two years and for sharing your experience with us. We’re sorry to hear about the recent confusion and the missed service notification, especially after your upgrade. That’s not the consistency we aim to deliver.
At Aptive, our goal is for you to feel confident that everything is fully handled and clearly communicated, so situations like this don’t create uncertainty. We understand why this would be frustrating, and we appreciate you bringing it to our attention.
Please reach out to socialmedia@goaptive.com directly so we can review your service history, clarify what happened with the missed visit, and make sure your upcoming appointment is fully handled and on track.
-Jasmine, Aptive Care Team
Nobody hates anyone more than aptive…
Nobody hates anyone more than aptive hates their customers!
If I could go less than 1 star, I would. 7…..that’s right, 7……no-shows in 2 months, including today. Every no-show included a proactive call by me to confirm. Every time was told they would be here in the designated windows. Failed every time. We’re done
May 28, 2026
Unprompted review
Reply from Aptive Pest Control - Phoenix
Hi Kimberly,
We’re truly sorry to hear about this experience, especially with multiple missed appointments after you took the time to confirm ahead of each visit. That’s understandably frustrating, and it’s not the level of reliability we aim to deliver at Aptive.
We take feedback like this seriously, and experiences like yours are not how we want anything to be handled. We’d appreciate the chance to look into what happened and understand where things broke down so we can address it internally.
If you’re open to it, please reach out to socialmedia@goaptive.com directly with your service details so we can review your account and get this properly looked into.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Phoenix
Hi Maria,
We really appreciate you taking the time to share this. At Aptive, it’s great to hear our staff was efficient during your service.
That kind of experience is exactly what we aim for, making sure everything is handled smoothly and completed with care so your home is taken care of without any hassle. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
Did 't give a 5 star becsusr my…
Did 't give a 5 star becsusr my appointment was 8-10am. He finly arrivrd at 1pm.
May 27, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for sharing your feedback with us, J! We’re really glad the service was completed, but we’re sorry to hear the arrival time fell well outside your scheduled window. We know how important it is for appointments to run on time, and we appreciate you bringing this to our attention. We’ll use your feedback as we continue working to provide a smoother, more reliable service experience. Your satisfaction is important to us, and we appreciate having you as a part of Aptive!
-Alexis, Aptive Care Team
Appointments were consistent no call no…
Appointments were consistent no call no shows. Every time I called back I was assured someone would be here the next day and they were not. The customer service reps were supposed to send me emails of what was occurring and those never came. They refused to escalate my request further and the last two people I spoke to on the account were the rudest people I have experienced in customer service. The man flat out lied about a manager meeting and they just didn’t care to deal with anything. Over all the service is horrible.
May 16, 2026
Reply from Aptive Pest Control - Phoenix
Hi Amanda,
Thank you for taking the time to share this, and I’m truly sorry to hear about the missed appointments, communication issues, and frustration you experienced when trying to get support. That’s not the level of reliability or service we aim to provide at Aptive.
We understand how important it is for scheduling and concerns to be properly handled and followed through on, and it’s concerning to hear that didn’t happen in your case.
We’d appreciate the chance to review your account and make this right. Please reach out to socialmedia@goaptive.com directly so we can look into this further and ensure it’s properly handled moving forward.
-Jasmine, Aptive Care Team
Javon provided excellent service
Javon gave me a complete understanding of the options for removing an influx of ants in my yard and provided pictures of his treatment areas. Javon is personable and has a good knowledge of how to resolve the issues in my yard.
May 21, 2026
Reply from Aptive Pest Control - Phoenix
Hi Lynn,
It’s great to hear Javon took the time to walk you through the treatment options and share photos of the work areas while addressing the ant issue in your yard. We’re glad his knowledge and personable approach made the visit a smooth experience. At Aptive, we’ve got this handled, and we appreciate the chance to take care of your home and yard with clarity and care.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Phoenix
Hi Nathan,
Thank you for sharing this kind feedback. We’re glad to hear you’ve had a great experience with Aptive’s customer service. Our team works hard to make sure every interaction is smooth, helpful, and handled with care from start to finish, so you can feel confident things are taken care of without added stress. We appreciate you choosing Aptive and allowing us to keep things handled for your home and neighborhood.
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.