Appointments were consistent no call no shows. Every time I called back I was assured someone would be here the next day and they were not. The customer service reps were supposed to send me emails of... See more
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Javon gave me a complete understanding of the options for removing an influx of ants in my yard and provided pictures of his treatment areas. Javon is personable and has a good knowledge of how to re... See more
Company replied
I always get a notice when appointment is set up. Technicians are always courteous. They explain what they are going to do. When I have asked them to return to treat the interior of the house, they ar... See more
Company replied
I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5450 E Washington St, Ste 1, 85034, Phoenix, AZ, United States
- 16232679696
We overthink pests so you don't have to.
4.3
Excellent
121 reviews
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Appointments were consistent no call no…
Appointments were consistent no call no shows. Every time I called back I was assured someone would be here the next day and they were not. The customer service reps were supposed to send me emails of what was occurring and those never came. They refused to escalate my request further and the last two people I spoke to on the account were the rudest people I have experienced in customer service. The man flat out lied about a manager meeting and they just didn’t care to deal with anything. Over all the service is horrible.
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Javon provided excellent service
Javon gave me a complete understanding of the options for removing an influx of ants in my yard and provided pictures of his treatment areas. Javon is personable and has a good knowledge of how to resolve the issues in my yard.
May 21, 2026
Reply from Aptive Pest Control - Phoenix
Hi Lynn,
It’s great to hear Javon took the time to walk you through the treatment options and share photos of the work areas while addressing the ant issue in your yard. We’re glad his knowledge and personable approach made the visit a smooth experience. At Aptive, we’ve got this handled, and we appreciate the chance to take care of your home and yard with clarity and care.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Phoenix
Hi Nathan,
Thank you for sharing this kind feedback. We’re glad to hear you’ve had a great experience with Aptive’s customer service. Our team works hard to make sure every interaction is smooth, helpful, and handled with care from start to finish, so you can feel confident things are taken care of without added stress. We appreciate you choosing Aptive and allowing us to keep things handled for your home and neighborhood.
-Jasmine, Aptive Care Team
Excellent Service
I always get a notice when appointment is set up. Technicians are always courteous. They explain what they are going to do. When I have asked them to return to treat the interior of the house, they are prompt and do a very thorough job.
May 19, 2026
Reply from Aptive Pest Control - Phoenix
Hi Janice,
It’s great to hear your experience has been smooth from start to finish. We’re glad the appointment notices, courteous service professionals, and clear communication have all stood out, and that your interior treatments were handled promptly and thoroughly when requested. At Aptive, we take pride in a we’ve got it handled approach so you can feel confident everything is taken care of without hassle. Thank you for choosing Aptive and for sharing your feedback.
-Jasmine, Aptive Care Team
Keegan did an outstanding job servicing…
Keegan did an outstanding job servicing my house and removing a hornets nest. Thank you Keegan!
May 12, 2026
Reply from Aptive Pest Control - Phoenix
Hi James,
Thank you for being part of the Aptive family and sharing this great feedback! We’re so glad to hear Keegan did an outstanding job removing the hornets nest and taking care of your home. That kind of careful, confident service really matters, especially with more challenging pest issues. We’ll be sure to share your kind words with him. At Aptive, we’re here to make sure situations like this are fully handled so you can feel safe and comfortable at home. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
Professional & friendly service
I recently started using their service. I like that they are very communicative in telling you when they will be at your home and the service they provided that day. They offer to treat inside of you want during their service.
I appreciate their professionalism and friendly service.😊
May 16, 2026
Reply from Aptive Pest Control - Phoenix
Hi Anna,
We really appreciate you taking the time to share this, especially so early into your experience with Aptive. It’s great to hear that the communication, flexibility with interior treatments, and overall professionalism have stood out to you, along with the friendly service you received. At Aptive, we take a lot of pride in making sure you feel informed and comfortable every step of the way, because when it comes to your home, we want everything handled with care and consistency. We’re grateful to have you as part of the Aptive neighborhood and are glad to be taking care of things for you.
-Jasmine, Aptive Care Team
Cannot get anyone at Aptive to contact…
Cannot get anyone at Aptive to contact me regarding repair to a water line in my yard that was punctured by the Aptive tech installing termite stations. It cost me $300 to repair the damage he did to the water line, and every day when I call Aptive I am told someone will call me back in 24 hours. It's been 9 days now, no one calls, no one tells me how they will reimburse me for the damage they did to my water line. The company has deteriorated over the past 6 months or so at the top end. Service techs are great, management is in hiding. Understand Aptive was bought out not long ago. It shows. New management is terrible. I'll be changing to a new provider.
May 15, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for taking the time to share this, Sally. I’m sorry to hear about the situation regarding your water line and the difficulty you’ve experienced getting updates after reaching out multiple times.
We’d like the opportunity to review your account details and the timeline of your communications so we can better understand what’s been happening and ensure it’s properly reviewed by the correct team. Please contact us at socialmedia@goaptive.com with your service address and any supporting details, and we’ll take a closer look.
-Alexis, Aptive Care Team
Courteous and efficient staff
Courteous and efficient staff that work around our needs and inform us of potential issues so we are never disturbed by unwanted guests. Justin was great!
May 12, 2026
Reply from Aptive Pest Control - Phoenix
Thank you for sharing your experience with us, K! We’re really glad to hear that our team has been courteous and efficient, and that they’ve been able to work around your needs while keeping you informed of any potential issues. It’s also great to hear Justin provided such a positive experience. He’ll appreciate the recognition! We truly appreciate you choosing Aptive to handle your needs, and we look forward to continue protecting your home from pests for years to come!
-Alexis, Aptive Care Team
Always available
I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside our quarterly service to take care of a pest control issue that may occur free of charge. Their work is guaranteed.
May 8, 2026
Reply from Aptive Pest Control - Phoenix
Hi Michele,
Thank you so much for being a loyal Aptive customer for over 10 years, that truly means a lot to our team! We’re really glad to hear our service professionals continue to be friendly, attentive, and responsive whenever pest concerns come up.
It’s great to know the flexibility of our service and guarantee has helped give you peace of mind, that’s exactly what we aim for. At Aptive, we work hard to make sure your home is always handled with care and that you feel supported well beyond the scheduled visits.
We truly appreciate your long-standing trust and look forward to continuing to serve you!
-Jasmine, Aptive Care Team
Great communication with excellent…
Great communication with excellent customer service. They listen to what services I want and they tell me what I need. Pricing is excellent, and the technicians are well-informed and very savvy.
May 8, 2026
Reply from Aptive Pest Control - Phoenix
We really appreciate your feedback, Marc! We're thrilled to hear you had such a positive experience. Our team is dedicated to ensuring that every interaction is marked by excellent communication and customer service, so it's wonderful to know that we’ve got this handled for you. We pride ourselves on listening to our customers' needs and providing informed, savvy solutions at competitive prices. It's always a pleasure to treat your home, and we look forward to continuing to serve you with the same level of excellence.
-Alexis, Aptive Care Team
Scheduling service is a problem
Scheduling service is a problem. The company sets an appointment & sends an email or text telling you what day but no time window. I have called and complained several times because I need the time at least down to a 1/2 day window. They schedule that way while I am on the phone but rarely meet the appointment time. I called and scheduled all appointments for the year, it worked for the first two appointments then I received a text telling me a date for my next appointment that wasn't what was scheduled. I will change companies if this can't be resolved before my next service.
April 21, 2026
Reply from Aptive Pest Control - Phoenix
Hi Andy and Denise,
Thank you for taking the time to share this detailed feedback, and I’m really sorry for the frustration this has caused. I can understand how important it is to have reliable scheduling and clear time expectations, especially when you’re trying to plan your day around a service visit.
At Aptive, we want scheduling to feel simple and dependable, not inconsistent or confusing. What you’ve described is not the experience we aim to provide, and I’d like to help get this properly reviewed so it can be corrected. Please reach out to us directly at socialmedia@goaptive.com so we can look into your appointment history and work toward a scheduling approach that actually fits your needs. We take this seriously, and we want to make sure it’s fully handled moving forward, we’ve got this handled for you.
-Jasmine, Aptive Care Team
The staff do good work when providing…
The staff do good work when providing their pest control procedures, all areas are sprayed as requested and am always asked if we are seeing a specific type of bug or spiders to make sure the proper are treated
May 2, 2026
Reply from Aptive Pest Control - Phoenix
We’re really glad to hear the team has been thorough in treating the areas you requested and that they take the time to ask about any specific pest concerns, Paul. That attention to detail and communication helps ensure the service is properly tailored to your home, and we're so happy that stood out to you. We appreciate your feedback and the opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Phoenix
We love to hear this, Grace! It's wonderful to know that our treatments have been handling the pest issues you were experiencing. Your satisfaction means a lot to us, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Service man was efficient!
The serviceman was very nice to answer all my question. He was efficient.
April 22, 2026
Reply from Aptive Pest Control - Phoenix
Hi Nancy,
We really appreciate you taking the time to share this, it’s great to hear your service professional was friendly and took the time to answer all your questions. Being both efficient and communicative is exactly what we aim for at Aptive, so it’s great to know that came through during your visit. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
Reply from Aptive Pest Control - Phoenix
Hi Connie,
Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear your Aptive experience has been thorough, respectful, and dependable. That’s exactly the standard we strive for on every visit, making sure your home is cared for and everything is handled with attention and consistency from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
Reliable, Thorough, and Professional Service!!
Aptive Pest Control consistently delivers exceptional service. Their team is professional, friendly, and highly attentive to detail. Communication is always clear and timely, and the post-service photos are an excellent added touch that really sets them apart. Highly recommend!!!
April 7, 2026
Reply from Aptive Pest Control - Phoenix
We truly appreciate you sharing such a thoughtful review, Allie. It’s wonderful to hear that the team’s professionalism, attention to detail, and clear communication have stood out, and we’re glad the post-service photos have been a helpful touch. Your recommendation means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We’re grateful to have you with us!
-Alexis
Annual termite inspection
Yesterday the termite inspector came to check the stations at my home. He didn't have a record of all the stations particularly inside my home. He opened and monitored activity in his annual visit. I called more than once to get this appointment, so I wasn't sure if all departments communicated well. But at last, we connected.
April 14, 2026
Reply from Aptive Pest Control - Phoenix
Hi Arlene,
Thank you for sharing this feedback. We’re glad the inspection was ultimately completed and you were able to connect with our team, but we understand how frustrating it must have been to make multiple calls and feel like communication between departments wasn’t as smooth as it should be. That’s not the experience we want for you with Aptive.
We also appreciate you noting the concern about station records and clarity during the visit. Our goal is always to make sure your service is fully handled from scheduling through inspection, and we truly value you bringing this to our attention.
-Jasmine
Agent came to the home
Agent came to the home, claimed to have called us to notify us he was there and we never received a call. Claimed to have arrived at 8a. My husband and I were at a medical procedure of mine. We did not receive any calls or messages until we left my procedure at 8:50a. Then all at once his messages came through. When I pointed out that neither of us received a call he blamed it on his cell not receiving service at our home. I dont understand how this is acceptable.
April 14, 2026
Reply from Aptive Pest Control - Phoenix
Hi Lori and Dominic,
Thank you for sharing this, and we’re truly sorry for the frustration this caused. Not receiving timely communication, especially when you were away at a medical procedure, is understandably upsetting and not the experience we want for you with Aptive.
We also hear your concern about the lack of clarity around the call and message timing. Even if there were service or connectivity issues, you should still feel fully informed and confident about when your appointment is happening. That’s something we take seriously, because your time and peace of mind should always be properly handled.
We’d appreciate the opportunity to look into this visit more closely and make sure it’s addressed the right way. Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a better experience moving forward.
-Jasmine
complete and excellent
Asked what we needed done and about any special issues, listened and did exactly what we had discussed.
April 11, 2026
Reply from Aptive Pest Control - Phoenix
Hi Stan,
Thank you for sharing this great feedback! We’re really glad to hear your Aptive service professional took the time to ask the right questions, listen closely, and complete the work exactly as discussed.
That kind of communication and follow-through is exactly what we strive for, making sure every visit is tailored to your home’s needs so everything feels handled with care and precision. We truly appreciate you trusting us to take care of it!
-Jasmine
Reply from Aptive Pest Control - Phoenix
We're so glad that our service professionals consistently meet expectations and provide reliable care during each visit, Cindy! That kind of consistency is something we truly value, and we're glad it stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!
-Alexis
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