We have been using Aptive for over 4 years now… the company has been fantastic on all fronts: technicians, corporate, customer service, pricing. We have been pleased with the knowledge and service t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been with Aptive for over 5 years now and have really like the service that I have received so far. But let me talk about the Aptive Technician Javon Gipson. He is AWESOME! Great customer service... See more
Company replied
Ethan was great. Knowledgeable, informative, professional. I told him exactly what I needed and where to spray. They send you pictures of your home and areas of notice. They send a text before arrivin... See more
Company replied
Donovan sprayed my yard and took pictures while I was not home. In one of the pictures there was an orange brush on an extension pole. Went back on my security camera to see what it was for and he w... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
11000 Wilcrest Dr, Ste 150, 77099-4351, Houston, TX, United States
- 12819416981
We overthink pests so you don't have to.
4.6
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julian is a great Team Member
Julian is a great Team Member. He explained very well showing me what he was going to do and what he did. Very nice person. I was well pleased.
October 26, 2026
Unprompted review
We loved Archie
Our serviceman showed up when he said he would, did what I asked him to, and then left. Quick and easy
October 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We have been using Aptive for over 4…
We have been using Aptive for over 4 years now… the company has been fantastic on all fronts: technicians, corporate, customer service, pricing. We have been pleased with the knowledge and service that we have received from Javon Gipson. He has personally been servicing our home for almost two years and we enjoy his dedication to protecting our home and family…. Thank you Javon…
October 15, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi there,
Thank you for over four incredible years of loyalty and for sharing such heartfelt feedback! We’re thrilled to hear that Aptive has consistently earned your trust through quality service, knowledgeable professionals, and dependable customer care. It’s especially meaningful to know that Javon has been a familiar and trusted presence at your home for nearly two years. His dedication to protecting your home and family is exactly the kind of personalized care we strive to provide! We’ll be sure to share your wonderful appreciation with Javon. Thank you for being such a valued part of the Aptive family. We look forward to keeping your pest control needs handled with the same care and commitment for many years to come!
-Jasmine, Aptive Care Team
Technician addressed all my concerns
Technician addressed all my concerns. He was positive and friendly.
October 17, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Eddie,
Thank you for sharing your positive experience with Aptive! We’re delighted to hear that your service professional took the time to address all your concerns while maintaining such a friendly and upbeat attitude. We believe a positive experience starts with genuinely listening to our customers and making sure they feel heard and valued. We truly appreciate your trust in Aptive and look forward to keeping your pest control needs handled with the care and attention you deserve!
-Jasmine, Aptive Care Team
Extremely disappointing service and a…
Extremely disappointing service and a complete waste of time and money.
From the beginning, I never received a proper initial pest control treatment. When my cockroach problem continued, I was told I needed to pay an additional $20 for German roach treatment, which I agreed to.
However, at EVERY visit, technicians tell me my plan doesn't cover German roaches. I have to show previous messages as proof and wait 10–15 minutes for manager approval. Customer service repeatedly apologizes and promises the issue is fixed, yet the same thing happens every single time, month after month.
Even worse, the infestation is STILL not resolved. We continue finding baby German roaches. Only one or two technicians have actually done a thorough job. The others barely make an effort, waiting for me to tell them where to spray, even under bathroom sinks. Shouldn't trained professionals be investigating where the roaches are nesting instead of expecting the customer to direct the entire treatment?
I have experience with other pest control companies, and the difference in service quality is unbelievable.
The most ridiculous part? After months of unresolved problems, poor service, and repeated complaints, they want to charge me a CANCELLATION FEE for ending my contract!
Instead of taking responsibility for their failure to deliver the service I'm paying for, they want to penalize me for leaving.
I have never experienced such unprofessional and frustrating pest control service. I would NOT recommend this company.
October 12, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi there,
We’re sorry that your experience with Aptive involved ongoing German roach activity, inconsistent treatments, and repeated confusion regarding your service coverage. We understand how frustrating it is to continue experiencing the same issues despite multiple attempts to resolve them. Under the Aptive Promise, we offer complimentary re-services when pest concerns persist, but we recognize that meaningful results are what matter most. We appreciate you reaching out to us directly and giving us the opportunity to review your concerns and work toward a resolution. Thank you for allowing us to assist in getting everything properly handled.
-Jasmine, Aptive Care Team
I’ve been with Aptive for over 5 years…
I’ve been with Aptive for over 5 years now and have really like the service that I have received so far. But let me talk about the Aptive Technician Javon Gipson. He is AWESOME! Great customer service, very personable, understood and did exactly what I asked (which I appreciate so much) he’s also very knowledgeable. Would definitely recommend him for your Aptive service needs!!
October 9, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Kim,
Thank you for over five years of loyalty and trust in Aptive! We’re thrilled to hear that our service continues to meet your expectations, and we especially appreciate you giving Javon such an incredible shoutout! His personable approach, knowledge, and willingness to listen and follow through on your specific requests are exactly what we want every Aptive experience to reflect. We’ll be sure to share your wonderful recognition with Javon! Thank you for continuing to choose Aptive and for recommending Javon to others. We’re proud to keep your pest control needs handled with this level of care!
-Jasmine, Aptive Care Team
Possibly not truthful on what was done
Donovan sprayed my yard and took pictures while I was not home. In one of the pictures there was an orange brush on an extension pole. Went back on my security camera to see what it was for and he went to his truck and grabbed the brush, set it up on the corner of my garage and took a picture. He then proceeded to close my back gate and walked to his truck and left. I am not sure why he just grabbed the brush took a picture with it then left.
Another incident with another person, he came inside to spray and he sprayed all over my kid’s toys. Had to wash them so nothing got on my kid.
September 25, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Ashlie,
We’re very concerned to hear about both experiences you described. Service photos should accurately reflect the work performed, and concerns involving treatment around children’s belongings deserve careful attention. Under the Aptive Promise, if any part of a service is missed or incomplete, we’ll return at no charge to make it right. Please reach out to socialmedia@goaptive.com directly so we can review the service records and these specific interactions with the appropriate leadership team and make sure your concerns are handled with the seriousness they deserve.
-Jasmine, Aptive Care Team
Kaydence was AMAZING!
Kaydence was very thorough and had great attention to detail! She asked me all the questions to make sure I was satisfied with everything and that everything that needed attention was taken care of. She went above and beyond to take care of all of my concerns.
September 24, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Becky,
Thank you for the wonderful recognition of Kaydence! We’re thrilled her attention to detail and thoughtful questions made you feel heard throughout your service. Taking the extra time to ensure every concern is addressed is exactly what going above and beyond should look like. We’ll be sure Kaydence’s excellent work is recognized. Thank you for trusting Aptive to keep everything handled with care!
-Jasmine, Aptive Care Team
He done a great job
He done a great job. He removed all Wasps nest perfectly. Very satisfies his work.
September 15, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi there,
Thank you for sharing your experience! We’re glad your Aptive service professional did such a thorough job removing the wasp nests and left you feeling satisfied with the service. We appreciate your trust in our team and are happy to know those unwanted visitors are handled!
-Jasmine, Aptive Care Team
Great customer service and outstanding…
Great customer service and outstanding service
September 2, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Amber,
Thank you for the wonderful feedback! We’re thrilled to hear that both the customer care and service you received from Aptive stood out. Providing a great experience from start to finish is exactly what we strive for. We appreciate your trust in Aptive and look forward to keeping your pest concerns handled!
-Jasmine, Aptive Care Team
Vinson the technician
Vinson the technician did a great job and remained professional throughout his visit. Highly recommend.
September 2, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Peter,
Thank you for recognizing Vinson’s excellent work! We’re glad his professionalism and quality of service made such a positive impression. We’ll be sure to pass along your appreciation to him. Thank you for recommending Aptive and trusting us to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Your tech's are thorough, friendly, and professional.
Your tech's, especially Roland, was very thorough, friendly, and professional. Excellent service and experience.
August 17, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Margaret,
Roland clearly made your Aptive experience one worth recognizing! We’re glad his thorough work, friendly approach, and professionalism came together to provide such an excellent visit.
Thank you for choosing Aptive and for giving Roland this well-deserved shoutout. We’re happy to know your home was handled with exceptional care!
-Jasmine, Aptive Care Team
Timely and thorough service
Josue communicated and arrived early. Very thorough in his application.
August 17, 2026
Unprompted review
Reply from Aptive Pest Control - Sugar Land
Hi Domingo,
Josue’s great communication and attention to detail clearly made your visit stand out! We’re glad he kept you informed, arrived ahead of schedule, and made sure the treatment was applied thoroughly.
Thank you for choosing Aptive and for recognizing Josue’s great work. We’re happy to know your service was handled with such care!
-Jasmine, Aptive Care Team
After 3 treatments I still have an…
ANOTHER UPDATE - 7/10/26 They responded immediately today! They are correcting my billing issues along with a refund due me and coming back out to get this under control. They responded within 1 hour of when I emailed them back. VERY IMPRESSIVE! Thank you.
UPDATE - 7/10/26 I did just get a response to this survey from the company offering to correct the issues. I'll update this again with the outcome.
After 3 treatments I still have an infestation. The guys are great however the last treatment the guy didn't have any glue traps and said they were out. Really? How can you be out of the product that you sell? They did deliver some a few days later. They also messed up billing. I was told it was $149.00 total for 4 treatments. I am being billed $118.00 a month. I called and they said I get 8 treatments. I said that's not what I was told. I asked her if calls are recorded and she said yes and listened to it. She left me a voicemail saying indeed I was told I was only was getting 4 treatments yet never mentioned the billing issue for which I still have to call back about. I'm not impressed. I went with a local company to give them business vs the BIG guys and now I regret it.
June 30, 2026
Reply from Aptive Pest Control - Sugar Land
Hi Kathryn,
Thank you for taking the time to share your experience. We're sorry to hear that your pest concerns have continued after multiple treatments and that you've also experienced issues with product availability and billing. We understand how frustrating this must be, especially when your expectations didn't align with what you were told.
This is not the experience we want for our customers, and we'd appreciate the opportunity to have this handled. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can review both your service history and your billing concerns with the appropriate team.
Thank you for bringing this to our attention. We appreciate the opportunity to investigate and work toward a resolution.
-Jasmine, Aptive Care Team
The last service was rushed and the…
The last service was rushed and the technician did not first do the inside of the house unless I reminded him. The ants are back and treatment does not seem to be working as effectively.
May 16, 2026
Reply from Aptive Pest Control - Sugar Land
Thank you for bringing this to our attention, Ayanshu. It's disappointing to hear that your most recent service felt rushed and that you had to remind the service professional about the interior treatment. We also understand your frustration with the return of ant activity and your concerns that the treatment is not providing the results you expected, and we'd like to help.
Please email socialmedia@goaptive.com with your service address and any additional details about the visit and ongoing pest concerns. We'd appreciate the opportunity to review your experience and better understand what's happening so we can assist further. We hope to hear from you soon!
-Alexis, Aptive Care Team
Great Company!
The company and each technician I have encountered has been a pleasure to work with. The work is timely, efficiently done, and effective. I'll continue to be a customer.
May 20, 2026
Reply from Aptive Pest Control - Sugar Land
Hi Allan,
Thank you for sharing this and for choosing Aptive. We’re really glad to hear every service professional you’ve worked with has been a pleasure to work with and that you’ve found the service timely, efficient, and effective.
That’s exactly what we aim for at Aptive, making sure everything is handled smoothly and consistently so you can feel confident continuing your service with us. We truly appreciate your continued trust and support!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Sugar Land
We’re delighted to hear that you had a great experience with Aptive, Curt! Knowing that our team was able to provide service that met your expectations means a great deal to us.
We’re grateful for your trust in us to handle your needs and appreciate you taking the time to share your feedback!
-Alexis, Aptive Care Team
Great and friendly service all the time.
May 13, 2026
Reply from Aptive Pest Control - Sugar Land
Hi Josanne,
We really appreciate you sharing this, and it means a lot to hear that your service professional has consistently provided great, friendly service. That kind of reliability and positive experience is exactly what we aim for at Aptive.
We’re glad to know things have been going smoothly for you, and we’ll keep showing up with that same energy to make sure everything stays handled with care and consistency each time.
-Jasmine, Aptive Care Team
Fast and easy
Very caring. Thank you for the update everytime with pictures. Even cared for my dog
May 8, 2026
Reply from Aptive Pest Control - Sugar Land
Hi there,
We really appreciate you sharing this, and it’s great to hear you felt that level of care from Aptive. Keeping you updated with photos and making sure your dog was considered during the visit are exactly the kinds of details our service professionals take pride in. We’re glad that added peace of mind for you, and we’ve got everything handled moving forward.
-Jasmine, Aptive Care Team
Always done well.
Very respectful, responsible, after he finished the yard and the house, he brought my garbage can up to the garage. That might not be a big thing for many people, but I’m in a wheelchair so that’s very good for me. Super nice guy. Always does a great job. Janice Girard
May 14, 2026
Reply from Aptive Pest Control - Sugar Land
We’re truly glad to hear that our service professional provided respectful, reliable service and did a great job with your yard and home, Janice! It’s especially meaningful to know he took the extra step to bring your garbage can up to the garage. That kind of thoughtfulness can make a real difference. We appreciate you taking the time to recognize that care, and we’re grateful to have you as part of Aptive!
-Alexis, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.