A&Q Beds & Furniture Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the incredibly helpful support team throughout the entire ordering process. Consumers note that the beds look wonderful, feel very comfortable, and arrive in secure packaging with professional assembly assistance available. Some reviewers were not happy with the overall product quality, mentioning broken wooden panels, faulty parts, and damaged deliveries upon arrival. A few other people also pointed out recurring issues with poor fabric durability, cheap finishing, and unhelpful customer support when trying to resolve complaints or secure proper replacements.

What people talk about most

Product

Reviewers express mixed feelings regarding their product experiences, reflecting high disagreement among... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised their beds for being sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy turnarounds,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and helpful assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeov... See more

Company replied

Rated 5 out of 5 stars

I bought a super king size TV bed with gas ottoman lift which was delivered and fitted yesterday. From the first WhatsApp message to install it was five star service. I went for the linen material and... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a dou... See more

Company replied

Rated 5 out of 5 stars

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, an... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

A&Q Beds is a bedmaking company based at the heart of Yorkshire in Dewsbury. We design and manufacture luxury beds designs in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(144)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience! We ordered a bed with special measurements. The customer service was fantastic, trustworthy and patient. The delivery came on time and all went smoothly- a very happy customer!

April 18, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so so much for your feedback

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Rated 1 out of 5 stars

Disappointed after all the good reviews…

Disappointed after all the good reviews I have read! My bed was delivered damaged, which they did replace the parts the next working day. However they didn’t listen to my request and delivery turned up when I told them I was out and seemed to blame me after telling them a number of times!! Also requested the bed to be set up as due to it being damaged when I had planned to put up, I couldn’t put up over the weekend. Was told yes absolutely fine but then got told I’d have to wait another 5 days!!! The bed was for my daughter and I had to get someone in to set it up. The pre-drilled holes for the bed frame were all out and I had to get them re-drilled!! Wasn’t the ‘luxury bed’ as they state! Customer service, if you can call it that was rude and abrupt!! Never again!!!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

My genuine review

Reading reviews can be difficult as it’s hard to gauge what’s genuine. After speaking with this company via WhatsApp I decided to purchase the bed I was after and very glad I did. My experience was great start to finish , great communication very helpful and fast turn around and delivery . Can’t fault them in anyway. I’m very pleased with my bed , lovely quality and build . They even altered the design of my headboard so it would fit up my stairs at no extra cost.
I would definitely buy again and recommend as well.

March 27, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Have to say this company were good to deal with

Have to say this company were brilliant. I ordered a superking with a large headboard. Headboard wouldn't fit up the stairs. I paid the extra to have it cut and fitted and they had it back in a matter of days . I cant wait for a good sleep tonight

April 14, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so so much for your feedback

Rated 5 out of 5 stars

Stunning bed

Stunning bed. Fast delivery to Ireland. Very helpful

April 7, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so so much for your feedback

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Rated 5 out of 5 stars

Beautiful bed delivered promptly

I’m delighted with my bed. It looks fantastic and was delivered to me so quickly. All questions I had before purchase were answered promptly. I’d be happy to recommend A&Q Beds to anyone.

April 2, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Great service

I picked my bed size material and colour on Thursday evening it was delivered to cork in Ireland 🇮🇪 by Tuesday evening.
Very easy process great communication
Love love my bed
Would hugely recommend this company
Delivery guys were great , my house is up a hill and it was lashing not a bother to them 👌

February 17, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Brilliant service

Brilliant service, bed is absolutely fabulous 👌
Would definitely recommend

March 24, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Ordered my past 3 beds from this company

Ordered my past 3 beds from this company and never had a problem. My last bed I ordered was too big for my stairs ( my fault bad measurement) for a fee the company came straight away and collected the bed and re framed it. I had constant support and help throughout this. All the beds I’ve had in the past have been good material and don’t rip easy and cleans well. This is an excellent company with great customer response 😁

October 10, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

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Rated 5 out of 5 stars

Bed is fabulous

Bed is fabulous, great communication. Would use again.

March 25, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

This is my second purchase from AQ beds…

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a double chesterfield bed thats still going strong and this time i purchased 2 single chesterfield beds for my kids and they love them.

February 7, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Amazing customer service from beginning…

Amazing customer service from beginning to end! Was so so helpful with all the questions I was asking and the bed was perfect when it came the two lads had it up in minutes! Would highly recommend and will most definitely be using A & Q beds and furniture in the future.

February 27, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback means a lot a lot

Rated 5 out of 5 stars

5 star service!

Excellent! Can’t thank you enough I’m absolutely in love with my new bed. 😍🖤🤗

February 4, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

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Rated 5 out of 5 stars

X3 Ottoman Storage Beds

Hi I have bought three ottoman lift storage beds from this company and I am very satisfied with the bed itself the sturdiness and the quality as well as the materials used. The delivery was smooth and easy and fitting and assembling the bed was easy due to the video they have uploaded on their TikTok channel overall very happy with all three purchases a money well spent.

January 16, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

I ordered 3 beds with mattresses and I…

I ordered 3 beds with mattresses and I am so happy with the beds, looked just like on the pictures (even better) the mattresses are very good to sleep on, very comfortable and soft. If I will need beds ever again I will definitely buy it from here. I definitely recommend if you need beds. Thank you.

January 13, 2026
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

The customer service team was readily…

The customer service team was readily available to assist with my inquiries. I am pleased with the beds I purchased, the quality is very good and I will definately use this company again.

March 23, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

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Rated 5 out of 5 stars

We had excellent service the bed was…

We had excellent service the bed was beautifully made very strong and heavy the delivery service was very quick and was. Kept updated on arrival times would thoroughly recommend this company

December 6, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

They promised to get my delivery here…

They promised to get my delivery here at short notice and they delivered! Delivery service was great, customer service was great and the bed is lovely! Thank you!

December 24, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 1 out of 5 stars

AVOID AT ALL COSTS!!

SCAMMERS!! agreed to deliver bed which was €490 paid a deposit of €50 which was agreed when it came to day of delivery they tried to charge €600 and would not refund me my money was very abusive towards myself and my partner would not recommend this company!!

December 16, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

As I can see your details you are calling us scammers you need to tell the whole story what happen and why we didn’t give you the bed first time you rejected the delivery saying you and your partner are in hospital and then owner told you delivery charges apply if you rejected the delivery when it’s out coz we use third party courier to Ireland they charge us £150 delivery charges and your partner accepts that he will pay the amount of €600 and 2nd time when driver went there and you are not willing to pay the full amount plus driver told us you was giving the fake crunchy notes that’s why we didn’t give you the bed and also deposit is non refundable if customer rejected the delivery and if they don’t something like this coz it’s made to order plus we paid delivery twice for you and also we make bed and spend money on it more then your €50 euro you are asking for your €50 what about our money which we spend on bed and plus we give prepaid delivery charges

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