Impressive company and customer service! Victoria is a real gem, very professional. I have been buying my hair supplies from AQ Online since 2020, and generally "bulk buy". The sales are fantastic too... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic prices, order was despatched next day (ordered at night) received my order within 5 days. Packaged well. Kept updated by email. Will definitely be buying from again.
Excellent and professional service! Victoria called me regarding an issue with my order. She provided a solution and my order came within a few days. Items were packed well and arrived on time. W... See more
My family are quite active so they can be hard to catch but when I ordered some products for my baby sister, AQ went above and beyond to ensure she got them, even after missing her twice. I appreciate... See more
Company details
About Afroquarter
Written by the company
What is AQ Online?
The ultimate spot for haircare and beauty products online. Shop with ease and convenience for your straight, wavy, curly, coily and kinky hair. Don’t let us convince you! Come and see for yourself.
About AQ Online
AQ online stands for Afro Quarter Online. We are a black-owned company based in Birmingham, United Kingdom. We always had a deep passion for textured kinky hair and a drive to try a range of different products.
After numerous unpleasant experiences both in-store and online. We decided to make a change and create a space for people of colour.
This change was particularly important to us because we wanted to see more people who looked like us sell our products with the right information and knowledge and expertise.
That is why AQ Online was built on the quote "Be the change you want to see"
Our aim
We aim to contribute positively to our community by being a leading black-owned retailer. The black lives matter movement is at the core of what we do and we aim to provide transparency and safe products at your doorstep.
Contact info
PA103 SP/ACE, Technology Centre, Glaisher Dr,, WV10 9RU, Wolverhampton, United Kingdom
- 07380178434
- Care@aqonline.co.uk
- aqonline.co.uk
Very quick delivery and good packaging
Very quick delivery and good packaging. I would use them again
January 5, 2024
Unprompted review
Advertisement
Very prompt delivery with item arriving…
Very prompt delivery with item arriving well protected and sealed.
December 14, 2023
I was so pleased to have found the…
I was so pleased to have found the product and it is great. I think that having a place where you can order black hair products is fantastic. The delivery time was within a week and the packaging was perfect. Thank you.
I have reviewed this company about this product before and I will not review it a third time.
December 12, 2023
It was quick and efficient.
December 12, 2023
Items not delivered to my actual…
My Items have not been delivered at all upon asking them to resolve apparently the delivery drivers coordinates say it was delivered to the right "area" with 6 flats in the coordinate area. Told to chase up with Royal mail no help
December 1, 2023
Unprompted review
Reply from Afroquarter
Hi Marcia,
I apologise for the inconvenience caused by the issue you faced with your delivery.
However, I am glad to know that you were able to locate your parcel despite Royal Mail declining the claim.
Thanks,
Victoria
Advertisement
Second order with many more to come!
Think this is now my second review for AQ but they deserve it! The customer service is second to none. It has the customer service of a small company with the perks of a big company if that makes sense.
December 8, 2023
Unprompted review
Amazing service and quick delivery
December 1, 2023
Unprompted review
My parcel hasn’t arrived yet
November 27, 2023
Reply from Afroquarter
Hi Rasul,
I am so sorry about the delay with your order due to a delay with Royal Mail.
I have reached out to them and will send you an email as soon as I get an update from them.
I hope to get this resolved for you quickly.
Thanks,
Victoria
Advertisement
Fantastic prices
Fantastic prices, order was despatched next day (ordered at night) received my order within 5 days. Packaged well. Kept updated by email. Will definitely be buying from again.
December 2, 2023
Unprompted review
Perfect transaction
Fast delivery, great tracking. Cant wait to use my products on my curly locks
November 23, 2023
Officially my go to site for afro hair products
Fast delivery, great products - been wanting UFD curl magic but couldn't find it anywhere at a reasonable price. Thanks to you guys at AQ my wash and gos are popping and my wallet is still intact.
November 8, 2023
Excellent service
November 1, 2023
Advertisement
Great service!
Really pleased I ordered from here - product was well priced, dispatched quickly and communication was efficient.
November 1, 2023
My order arrived on time.
My order arrived on time.
Yet to use the product, this is my first time buying this product, hopefully it does what it says it will do as per product specifications. Can't wait to try it 🤩
October 31, 2023
Really good service
this is my first purchase,
I bought the avlon texture release shampoo and conditioner, that is almost available no where
and they delivered with 0 problems
I'll be back again next month to stock up 😊
October 30, 2023
Advertisement
Quick and easy and loved the little…
Quick and easy and loved the little message card inside. Made me smile.
October 27, 2023
Great service
Great service, great products. Will always shop there and the delivery is quick.
October 24, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.