Aqua Cure Reviews 

369
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the water filters and related products are of exceptional quality, offering great value and making a noticeable difference to their daily lives. People also deeply appreciate the remarkably reliable delivery service, noting consistently that their essential orders arrive promptly and exactly as expected every single time. Buyers often praise the incredibly helpful support team for providing fast responses, thorough product knowledge, and friendly assistance whenever guidance is needed. Many long-term clients emphasize that staff members consistently go above and beyond to ensure smooth transactions and total satisfaction.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, highlighting that orders arrive promptly within a day or... See more

Product

Customers consistently note positive experiences with product, highlighting the great value, reasonable... See more

Service

Reviewers mention positive feedback about service, consistently highlighting reliable experiences and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more

Company replied

Rated 5 out of 5 stars

Since replacing my fridge water filter, I’ve noticed a much fresher and crisper taste to the water, and the whole family has commented on the difference. With the warm summer we’ve just had, it was... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Hot Water System Supplier
  3. Water Pump Supplier
  4. Water Purification Company
  5. Water Softening Equipment Supplier
  6. Water Treatment Supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(369)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

I have used Aquacure for many years now and they are highly recommended. Their pricing is always competitive, they have high levels of stock and the staff are polite, knowledgeable and professional. Ben is our account manager and he always goes out of his way to be helpful. This is really appreciated as it helps to make my business run smoother by having a supplier that can be trusted and relied upon.

January 31, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

I am in regular contact with the account manager, who is always happy to help & resolves any queries with a speedy response, great support

January 31, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered 23/12 email receipt on 3/01 and…

Ordered 23/12 email receipt on 3/01 and still not received!

3rd time I have ordered from you and this is first time I have complained!

January 13, 2023
Aqua Cure logo

Reply from Aqua Cure

Good Morning,

We're really grateful and appreciate you taking the time to share your rating with us. On this occasion, I have escalated this to our customer service manager who will investigate where we could have done better for you. They will be in touch to ensure any issue is resolved appropriately.

Kind Regards,
The Aqua Cure Team

Advertisement
Rated 2 out of 5 stars

Hmmn

Hmmn, initially I was impressed.
However, the tap arrived with no fitting to connect to a filtered water pipe (or a specification for the fitting, so I’m guessing now). So I’ve ordered my ‘best guest’ and it hasn’t arrived.

December 2, 2022
Rated 1 out of 5 stars

We paid for next day deliveries

We paid for next day deliveries. Our first order took a week to arrive having been sent out five days late. The second order was despatched two days late. Our requests for reduced carriage charges have not received a response.

November 4, 2022
Aqua Cure logo

Reply from Aqua Cure

Good Afternoon,

We're really grateful and appreciate you taking the time to share your rating with us. On this occasion, I have escalated this to our customer service manager who will investigate where we could have done better for you. They will be in touch to ensure any issue is resolved appropriately.

Kind Regards,
The Aqua Cure Team

Advertisement
Rated 5 out of 5 stars

Aqua Cure Recommended

Aqua Cure (Ben in particular) are always a pleasure to deal with. Communication is first class and delivery is always prompt. An excellent supplier.

November 16, 2022
Unprompted review
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look