Aquaheat Group Reviews 

272
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally knowledgeable, friendly, and efficient when handling stressful emergency plumbing and heating repairs. Consumers also deeply appreciate the clear, detailed explanations and professional advice provided regarding ongoing maintenance and future boiler care. People note that the technical team always arrives promptly, treats customer homes with utmost respect, and ensures that all workspaces are left completely spotless after completing the job. Some reviewers also shared specific experiences regarding call-out charges, pricing discussions, and overall transparent billing practices encountered during service.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick response times and efficient emergency... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and respect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After finding water coming through my kitchen ceiling I was a little panicked. Called Aquaheat and they calmed me down and got a plumber out super quick. The problem was fixed quickly thanks to Stuart... See more

Rated 5 out of 5 stars

Wonderful company would recommend to everyone. So easy to contact, will make an appointment to suite your convenience. Mark who serviced my boiler was extremely knowledgeable, explained and showed m... See more

Rated 5 out of 5 stars

Aqua heat have been absolutely brilliant. We've had plumbing stresses while I've been recovering from leukemia and after dealing with unhelpful suppliers giving us the wrong parts/bath size, the guys... See more

Rated 5 out of 5 stars

Can’t thank Josh enough for his help. Was without heating over 24hrs, struggling to get someone to come out, He was efficient & so professional, Will definitely 💯% recommend him, lovely genuine... See more


Company details

  1. Boiler and Heating Service
  2. Bathroom Remodeler
  3. Boiler Supplier
  4. Gas Installation Service
  5. Plumber
  6. Radiator Repair Service

Written by the company

Domestic and Commercial plumbing and heating engineers based in Leeds covering all of Yorkshire. Reliable and friendly service at competitive prices.


Contact info

  • Aquaheat Group, Brooklyn Court Business Centre, Carr Moor Side, LS11 5HL, Leeds, United Kingdom

  • aquaheatplumbing.co.uk

4.8

Excellent

TrustScore 5 out of 5

272 reviews

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4.8

All reviews

(272)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

Highly recommend the Aquaheat team. They are punctual, efficient, and very friendly. The team has helped us with a range of plumbing and heating issues (fitting a new bathroom, connecting and repairing a saniflo, and replacing old pipe-work). Each time, the heating engineer has taken the time to explain what is needed and the work is always of a very high quality. They’re the only plumbing company I’d use now, and are great in an emergency.

April 7, 2022
Unprompted review
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Reply from Aquaheat Group

Thankyou Dominic for the kind review, always nice to hear great feedback from our customers

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Rated 5 out of 5 stars

Aquaheat New Boiler fitting

Aquaheat are very efficient and professional. From the usual story of companies not returning calls Aquaheat could not be any different. From the first call , to the quoting , through installation of my new boiler they were superb. The Engineers on site were polite , professional and happy to answer any queries. No hesitation to recommend Aquaheat if you need a new boiler.

March 15, 2022
Unprompted review
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Reply from Aquaheat Group

Thanks Ric for the good review, means a lot to us for you taking out the time to post

Rated 5 out of 5 stars

Aquaheat plumbers installed a new combi…

Aquaheat plumbers installed a new combi boiler for me, isolated a leak which was causing the boiler to lose pressure, and installed a new pipe to a hall radiator all for a fair price. Communication with their office was excellent and the work of the fitters was excellent too. Overall I would highly recommend their company.

March 5, 2022
Unprompted review
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Reply from Aquaheat Group

Thanks Stephen for the good review, it really means a lot.
Thankyou

Rated 5 out of 5 stars

We have been using Aquaheat for a…

We have been using Aquaheat for a number of years to do gas safety certifications. We have found them friendly, both in the office and on the front line, and reliable. We very much recommend them.

March 2, 2022
Unprompted review
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Reply from Aquaheat Group

Thanks Duncan for the review it’s much appreciated

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. It was a stressful and busy time for me when the company came out to service the boiler, they communicated well and were so efficient. Will definitely use again, recommend to friends and colleagues.

February 22, 2022
Unprompted review
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Reply from Aquaheat Group

Thankyou Natalie for the review, I’m glad we could help you and prevent any further stress at this busy time for you.
Thanks again.

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Rated 5 out of 5 stars

What a refreshing change

What a refreshing change - excellent customer service (Nicola was super efficient), easy to book a well qualified plumber within hours. Josh was very knowledgeable, really polite and decent and even though he couldn’t sort the problem (roof not pipes) he spotted something else that needed sorting asap. Will definitely use these guys again.

February 16, 2022
Unprompted review
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Reply from Aquaheat Group

Thankyou Charlotte for taking the time to leave a review
It’s always nice to hear good feedback on the team. They send their regards too

Rated 5 out of 5 stars

Superb service from start to finish

Another job from Aquaheat that was plain sailing. My boiler broke down so called Aquaheat as they are 24/7, Mark came and quoted the very next day after calling at 9pm the day before, he talked and guided us through what we wanted, Jamie installed and was brilliant while Kelly managed everything in the office. Great service extremely impressed..

January 28, 2022
Unprompted review
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Reply from Aquaheat Group

Thanks for the review Mark it is greatly appreciated

Rated 5 out of 5 stars

Really friendly and helpful

Came out same day and earlier than expected, Becky was really friendly and did a great job sorting my leak and talked me through what was needed.
Fab service

January 25, 2022
Unprompted review
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Reply from Aquaheat Group

Thankyou Sophia for the review.

Rated 4 out of 5 stars

Very good company to deal with

Very good company to deal with. There were one or two issues with fitting our boiler, but these were resolved by Matthew, he's a credit to your company. Very pleasant people always polite and nothing too much trouble. Thank you, we will have no hesitation in using Aquaheat again should the need arise.

January 24, 2022
Unprompted review
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Reply from Aquaheat Group

Thankyou Mrs Rourke for taking the time to leave a review, we’re glad you enjoyed the experience. Thankyou for your kind words

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Rated 5 out of 5 stars

Always thought companys as big as …

Always thought companys as big as aquaheat would be more expensive than the local plumber down the road,
Well infact after getting several quotes aquaheat was the best price !
My mum in her 60s was poorly with a chest infection and the boiler went leaving the house freezing ,
Aquaheat had a brand new boiler fitted within 24 hours !
The service was excellent from start to finish the lads that came out was lovely with my mum made her feel at ease , explained what the was doing through out the fit ,
Well spoken and friendly, they worked so hard to get the job done so my mum ad heating ,
Definitely the best company I have used .
ADVICE- don't always think big companys will be more expensive and rip you off there not all the same ,
Thank you aquaheat & all your team

January 15, 2022
Unprompted review
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Reply from Aquaheat Group

Thanks for the review, much appreciated. He’s not all the bigger companies cost more you may be surprised sometimes comparing us to one man bands. Thanks again

Rated 5 out of 5 stars

Aquaheat is a top class service…

Aquaheat is a top class service provider that you can get with plumbing problems. Excellent service and reliable satff.

January 5, 2022
Unprompted review
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Reply from Aquaheat Group

Thankyou Elise for the excellent review

Rated 5 out of 5 stars

Dishwasher disconnection

We had a problem with our dishwasher as it was filling itself and needed it disconnecting and removing from the house asap as we were going away that day. It was NY Eve and we had no luck with any plumbers in the LS25 area. Rang Aqua Heat and dealt with Anita, she managed to get hold of a plumber called Paul, he was at our property within 45 minutes and the issue dealt with. We were so glad of the prompt call as the issue was much greater than we initially thought A pipe was leaking & it ended up flooding the kitchen but had we have waited the issue would have been much worse.
On the whole the job was dealt with quickly without fuss and we were able to go away with peace of mind.

January 3, 2022
Unprompted review
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Reply from Aquaheat Group

Thanks Jonne for the review it’s much appreciated. Glad you enjoyed your experience

Rated 5 out of 5 stars

I cannot rate Becky highly enough

I cannot rate Becky highly enough. She came out at 10pm on Christmas night to fix my boiler. She did a super and efficient job plus she gave me plenty of advice to avoid future problems. Having called her out as an emergency I will be changing my plumber to aquaheat now all thanks to Becky.

December 25, 2021
Unprompted review
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Reply from Aquaheat Group

Thanks for taking the time to leave a review Rachel

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Rated 5 out of 5 stars

COMBI BOILER 2 DAY INSTALLATION

Clinton and Mat removed my old boiler, cold water tank in the loft, hot water tank and all associated pipe work on the first day and installed my brand new Combi Boiler, pipework and controls on the second day.Once Clinton had tested all aspects of the new system he spent time with us and took us through the settings and operation of the new Combi Boiler and the new Thermostat settings to ensure we knew how to successfully operate the new system, also he left us with system paperwork and a number to ring if we had a problem
Clinton and Mat were always on time, nothing was too much trouble, they were both very friendly and very tidy, both very professional throughout the removal/installation works.

The new Combi Boiler is working perfectly, I would highly recommend this company and their product.

Thank you Aquaheat, and thank you Clinton and Mat.

December 23, 2021
Unprompted review
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Reply from Aquaheat Group

Thanks for the review Mr Powers it really is much appreciated

Rated 5 out of 5 stars

Very happy

Becky was very efficient and helpful when fixing my radiators, she helped me by explaining some extra things to me as well. No problems at all. Very happy with everything:)

November 27, 2021
Unprompted review
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Reply from Aquaheat Group

Thankyou Rachel for the review
The team send their thanks too

Rated 5 out of 5 stars

Matthew provided an excellent service

Matthew provided an excellent service. Professional and efficient. Matthew sorted the issue with a radiator not working. Initially working on the radiator itself then flushing all the radiators ensuring the job was done correctly. He was extremely thorough and explained everything clearly (i asked a lot of questions). While carrying out the work, the carpet was covered, he left the place clean. He also made sure all the radiators were working before he left. Highly recommend. Thank you

November 16, 2021
Unprompted review
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Reply from Aquaheat Group

Thankyou for the review Yasmin it means a lot for you to take the time

Rated 5 out of 5 stars

Aquaheat have been 5* from advice

Aquaheat have been 5* from advice, promptness , top quality thorough work. Big thanks to Adam who completed our work.

October 9, 2021
Unprompted review
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Reply from Aquaheat Group

Thankyou for the review it’s greatly appreciated

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Rated 5 out of 5 stars

Specific thanks to Becky for going above and beyond to fix my water pressure issue

After replacing the multibloc valve, there was no significant change in my water pressure. However, Becky went above and beyond her intended work order to try and fix my issue and managed to find a solution within the main apartment building's water pipe room. I've had many aquaheat engineers try and fix this issue for me, so I am very thankful that Becky has given me a working shower!

October 7, 2021
Unprompted review
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Reply from Aquaheat Group

Thankyou Liam for taking the time to leave us a review

Rated 5 out of 5 stars

I would like to thank you very much for Matthew from Aqua Heat Leeds I would like to thank you very much for…

I would like to thank you very much for Matthew from Aqua Heat Leeds who changed the water boiler with a brand new one yesterday.

A huge amount of work was done with quality and craftsmanship.

Everything needed was explained to me properly.

If I have any problem in this field I call him no any doubt.

Plamen Ivanov
22, Gardeners Court, Hunslet, Leeds
LS10 1ED

September 23, 2021
Unprompted review
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Reply from Aquaheat Group

Thankyou Plamen for the review

Rated 5 out of 5 stars

New Boiler Installation

Very competitive quote. Danny and Jamie came to install new boiler today and I couldn't be happier with the service provided.
They arrived on time and carried out the work with great care. Very tidy, friendly and professional.
Made sure I understood all workings of new boiler before leaving and left number to ring if I had any problems/questions.

Highly recommend this company.

Thank you Aquaheat, and thank you Danny/Jamie

September 6, 2021
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thankyou Lisa for taking the time to leave such a great review it really is greatly appreciated.
We are glad you have been happy with the service received.
Enjoy your new boiler

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