Aquaplanetsports Reviews 

Easy to deal with. Ordered a replacement fin . All arrived in very good time . Would definitely recommend aquaplanet .

Received a 'new' SUP at a cost of circa £300 in a box which was clearly a returned item in a bag that was covered in mould.

Was offered £10 compensation and told to wash the bag!!!

Aquaplanet, I raise you distance selling regulations and the Sale of Goods Act.

I've bought 3x boards now from Aquaplanet and they have all been really good. Any issues have been easily sorted from a faulty life jacket to a damaged electric pump hose that was replaced with excellent communication from their customer service team. I'm impressed by the responsiveness and their eagerness to continuously improve. The boards have been durable and sturdy with only very minor issues. I will continue to buy from them.

All the kit arrived separately but within a day or two. Love the board! The hose to the hand pump leaked, So I contacted customer services and a replacement hose was sent out straight away.
Cant wait to get out paddling!

These guys cannot do enough to help when things don't quite work out. I've had nothing but great experiences when dealing with their customer service team. Thoroughly recommend these guys, not only for isups and accessories but also their customer service.

First order Arrived damaged, however customer service was extremely helpful and arrange a replacement to be delivered the next day

My new board is perfect and had a fantastic weekend paddling

Simple site to navigate

Easy to find what I was interested in

Factual site

Good prior experience

The only issue, which isn’t the fault of AP is that the courier delivered to a neighbour as I wasn’t in! The four legged “doorbell” and the Ring doorbell both confirm this not to be the case

Buying experience is super easy. There's a ton of information about choosing the right board and paddling in general. When I have interacted with the support folks they have been really helpful. All in all a very professional experience and I will be buying from them again.

The checkout was really easy and delivery in 3 days
Amazing! 👍😀😁

Still not received my order which was placed on the 9th December.

Very quick service and a courtesy phone call the day order to make sure everything was ok

Unbelievable service, within 24hrs of me placing my order my SUP arrived at my front door. I got myself a bargain too in the Black Friday Sale.

Excellent customer service through emails. Prompt with sorting replacement pipe, free of charge, for the pump.

I bought a paddle board seat for my Daughter for her Birthday. It was easy to order quick to receive 48hrs. Very efficient company to deal with. Thank you.

Superb contact with the company and once the paddle board was chosen it arrived the next day - five star service!

Bought two paddleboards for my girlfriend and I. They came in super quick fashion and delivery was really good. Unfortunately one of the rucksacks that the paddleboards come in was covered in mould. Customer services were quick to respond to my email and offered me either £10, which I thought was a tad insulting, or a new bag. Luckily the board wasn’t affected so I just took the new bag. All communications were polite and very quick and they had the new bag out to me nice and quickly.
The boards themselves look epic and feel really good quality, can’t complain about them.

Bought a replacement fin for my friends board, as cant afford my own. She has the max rainbow one, who she has name Betsy. Really quality boards, see lots in the lake district where we live.
Very impressed with the way the board handles in various conditions.
Hopefully be able to own one some day xx

I've bought 2 boards and my wife and I love them both. I had an accident on my board recently and damaged a d ring. The costumer service from Aquaplanet was amazing and I was more than happy with the outcome. Thoroughly recommend these guys!

Nothing wrong with the product, however within 48 hours of purchasing my product, it had been put in the sale with a substantial amount off. This is despite asking in advance if a sale was planned, given we are at the end of the paddle board season.
Not to worry I thought drop them an e-mail and I am sure they will help me out. Err wrong, tough luck was the response, better luck next time.
Feel ripped off and I would have no confidence in their pricing and as such would not purchase again from aquaplanet. With the value of hindsight I should have stuck with Decathlon who I normally use for such purchases and I have never had an issue with.