Aquasabi Reviews 135

Good service, and easy communication

this is by far my new favorite plant ordering site
order came well packaged from germany to belgium
plants all look super healthy and fast shipping
only minor detail but actually great to not smush the plants is the order came in 2 separate boxes on 2 different time stamps i recieved the plants first and noticed my pebble rocks where not there after seeing 2 different emails from the shipping it was clear to me they didnt want the rocks to crush the plants ... shows they do care that your order wil not be damaged !
can only give 5 stars but they deserve a 10!

Ordered an co2 diffuser that seems to be used or stucked in a way. Tried to contact them on emails, fb,but NOBODY answered. They are very busy guys!And what is with all those domains .de .com ? As well as funy email adresses yoohoo@, huhuu@ info@ ?!

When you pay for the order you are forced to do it with PayPal even if they "support" card payment! They do ask you for card info!!! And that smells as SCAM!!!

First I bought plants for a total invoice value of 67€ and received them without any issues.

Now the next order got canceled because they apparently only ship to mainland areas, not islands (which still belong to Spain and are EU territory), which is ridiculous. Never mind, I already have found an alternative online shop.

Laughable and discriminative service!!!

So nice how protected the plants were sent and they even sent a guide saying you shouldn't put the plants in the aquarium right away if they got cold... I didn't know that 😅

I also ordered other things like food and plant fertilizer and they even put the bottles of liquid in a plastic bag(i assume so it wouldn't ruin everything if they began leaking) so I have no complain and 5 stars because they seem to care 🙂

Though I had thought I had ordered once but it turned out there was a last 'confirm' button on the bottom of the page... So though a little annoying I assume it is for the costumers sake 😅

Great webshop for aquarist and aquascapers. I have made over 20 orders on their website and it's great. Big plant selection and fast shipping to Denmark.

The only probleme with Aquasabi is their slow return. The procces takes alot longer than anticipated for a mistake they made.

All in all I would definitely recommend the shop.

Most helpful customer service and very professional handling of my mistake misspelling my address. Plants are in superb conditions and in very good quantity as well. Nicely packaged delivery too. Highly recommend supporting this company.

The best online store I've ever shopped in. Package delivered to Ireland in 2days.

Very happy with purchase, all plants came through healthy and in good time, no issues.

Can only recommend. Superb service

Aquasabi is one of the best shops for aquarium supplies. Delivery is super fast and customer service is excellent!

I have ordered from Aquasabi three times and each time the items arrived quickly 3-4 working days (From Germany to UK) and in top condition.

Fast delivery and good company to do business with

Im Happy to find this shoop.They have so many good aquarium plants with a good price...more buy more lower price! Not so many do like that!
i love the Xl sizes of plants what they gives! if any problem has they always helping with send a new ones or refund!

When the shipment arrived one of the items were missing, but a quick email to the Support staff at Aquasabi made this a very short process. They shipped me a replacement as soon as possible and this is exactly the kind of Custmer Service that keeps me coming back for more. Great shop and even greater service.

Well Done!!!!

I recently purchased various plants, and had them shipped.
Upon arrival several plants had almost no roots as they had rot away.
I also didn't recieve several of my chosen plants, but som other plants was added instead.
You should really pay more attention to the condition of your plants when packing and ofcourse make sure it's the right ones!

Reply:
Writing you was not gonna do me any good, as waiting another 2-3 days for any new plants was not an option. Discussing compensation was less important as a few euroes wasn't worth it. The important plants (not available locally) was fine, so picked up the ones missing from the local store.