Aquatropics London  Reviews 

442
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. People are genuinely very happy with the impressive variety of aquatic life available, often sharing that online purchases arrive lively, healthy, and exceptionally well packed. Consumers also deeply appreciate the prompt shipping times and careful handling, ensuring that fragile aquatic animals reach their new home aquariums safely. However, some people mentioned experiencing occasional communication delays and a frustrating lack of updates regarding order placement and delivery schedules. A few reviewers expressed clear disappointment over unexpected shipping arrangements or receiving delicate animals that unfortunately did not survive the journey.

What people talk about most

Product

Consumers find product to be positive and consistently praise the healthy condition and vibrant colors of the... See more

Quality

Reviewers mention positive feedback about quality, noting that the fish arrive healthy and in pristine... See more

Order

Clients share positive opinions on order, highlighting that the online process is simple and straightforward... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipments consistently arrive on time... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant support and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

Have made several orders from these guys and as a Killifish breeder I have been very pleased with the quality of the fish they have supplied. Communication is a little slack as from the order placemen... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(442)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

First time ordering fish online

This was the first time ordering live fish online since my local fish store didn't have the fish I wanted (celestial pearl danios). The fish arrived next day early morning all alive and well. Floated the bags and drip acclimated the fish for an hour and a half and put them in my tank. It's been 2 days and all the fish are in good health and very active. Will definitely order from them again

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service, advice and range

Fast responses, excellent advice, smooth purchase, fast delivery and now we have 2 new lovely healthy fish. Will definitely use Aquatropics again and can highly recommend them

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cichlids

Well packaged, on time.
Had a minor issue but was delt with quickly and showed what a decent company they are.
Well done . Thank you

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service

Placed an order and just had delivery from Aquatropics, no nonsense process from start to finish. The packing and care for the crabs was excellent, delivery dates and info provided was spot on. Would not hesitate recommending them or using them in the future

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I placed my order for 8 Lamprologus…

I placed my order for 8 Lamprologus Multifasciatus (Multi Shelldwellers) on 24th March 2026. A week later, they arrived as promised, healthy and happy.

I have deliberately left my review till now so I can fairly and accurately report on the health and wellbeing of my fish after some time has passed.

The fish were packaged extremely well with a carbon sachet and plastic ribbons which, I presume, reduce water sloshing and reduce stress. Although the box was not labelled as containing fish, it was clearly marked as fragile.

Communication was excellent throughout and the fish arrived when promised.

The fish were juvenile and fairly small but are growing fast and are all in perfect health. I have no issue with the size as it is reflected in the great price and I think being smaller would surely make shipping safer for the fish (more room and reduced water fouling).

I did have reservations about ordering fish via post but had difficulty sourcing these specimens locally however, this has been a very positive experience and I would not hesitate to order again in the future.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Land Hermit Crabs

I bought 3 land hermit crabs from Aquatropics London and was very pleased with my delivery. The little crabbies were very well 'packed' and survived their journer, which was a special 24 hour deliver.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

I ordered some Corydora and was really impressed with the care taken to ensure the fish had a safe and stress free journey. All were alive and well, and even spawned 2 days later. Beautiful, healthy, well cared for fish - highly recommend!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!

Have ordered from Aquatropics before and wasn't dissapointed and can honestly say the same again. Ordered 5 angelfish which were delivered very healthy in an extremely well packaged box.

Have used quite a few other online retailers but have to say that Aquatropics are possibly the best I've used. Great selection of fish and they take extreme care to ensure the fishes health is prioritised.

Will 100% be using them again for any future orders. Amazing company!

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

First class service and nice healthy fish

Ordering on the website was really easy.They have a brilliant selection of fish at really competitive prices
I was able to get exactly what I wanted
Delivery was on time The fish were obviously packed with care and arrived in pristine condition.
They acclimatised straight away and have been lively and healthy
I am very impressed with Aquatropics,so much so that I have another order with them.The fish I have on order I have not been able to source anywhere else but regardless Aquatropics will be my first choice for any further purchases

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Hiya, we were very impressed with the variety of fish available plus other items online to buy. When they found out our rural location they sorted an alternative to their normal delivery mode for us at no extra cost. All our fish were delivered to the island (scotland) perfectly. We have had no issues with the fish since they arrived, all healthy and happy now in their forever tanks lol!! We are going to be ordering more fish from this company in the next month or 2. Highly recommend them.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 4 geosesarma denerle ( purple…

I ordered 4 geosesarma denerle ( purple vampire crabs) and they came In absolute brilliant condition, bare in mind I live in Newcastle up north from London so it’s quite a journey, they were brilliantly packed, with many layers for protection and even hand warmers incase it was too cold, I’ve had them say a week now and they are still doing brilliantly, (as far as I can tell it’s true what they say about them being shy lol) an they were dead cheap £30 for 4! Hefty shipping but that’s to be expected and worth every penny for how far it is and how well they came, 10/10 would and will be ordering from here again

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

6th order…

Yet another order arrived in perfect condition. Fish were very healthy and strong. Thank you Aqua Tropics for making it possible

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Company

Placed an order from Aquatropics and from start to finish fantastic service with beautiful healthy fish arriving on schedule. fully recommend !!

March 17, 2026
Unprompted review

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