Aquatropics London  Reviews 

443
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally secure packaging, noting that live specimens consistently arrive in healthy, active, and pristine condition. Many buyers emphasize that the online ordering process is straightforward, offering a fantastic selection of choices. Furthermore, people appreciate that deliveries are punctual and handled with great care from start to finish. Some reviewers were not happy with communication delays and occasional issues regarding delivery scheduling or tracking information. A few consumers also noted that they experienced problems with zero communication and instances where shipments did not turn up as scheduled.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the impressive health and vibrant... See more

Quality

Users describe positive interactions with quality, consistently highlighting that livestock arrives healthy... See more

Order

People report positive experiences with order, highlighting the simple and straightforward online process and... See more

Delivery service

Clients share positive opinions on delivery_service, noting that shipments consistently arrive on time and... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the overall experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

Have made several orders from these guys and as a Killifish breeder I have been very pleased with the quality of the fish they have supplied. Communication is a little slack as from the order placemen... See more


Company details

  1. Pet Store

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(443)

309 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from start to finish,

Amazing service from start to finish,
Fish were well packaged and look stunning.
First time using this company and have just placed my second order with them.
Would highly recommend we ordered 20 malawi every single one is thriving

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

After I had some difficulties of my own…

After I had some difficulties of my own marking, I thought I would be out of pocket with no products, how wrong I was, this company has bent over backwards to make sure I got what wanted. Absolutel outstanding customer service and satisfaction 👌 well done Andy and the team. Will definitely be back.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Had a few large orders now off this…

Had a few large orders now off this company , fish are in good health and packed well , Andy and the team are very professional and their customer service is second to none , had a slight hiccup with one order but Andy and the team very eagerly sorted that out , will order from this company again with no hesitation however my tanks are now full of Aquatropics fish 😁

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I received my fishes yesterday

I received my fishes yesterday, exactly like they have told me, the fishes beautiful and very healthy, the Aquatropics London are brilliant, they are very good and professional I'm extremally recommend :).

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

great CPD's

As a first time buyer , I was impressed by the attention that had gone into the packaging , safe and secure with heated packs & insulation.
Good response to messages, making a smooth and pleasant purchase all round.
Would definitely recommend these guys, and will purchase again.AAAAA*****

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buyer , the care that was taken with making my package was excellent , totally safe with heated packs & insulation.
Great response time to messages also making it a smooth & easily delivery
Would definitely purchase again from these guys 👍🏼
Nigel - one happy customer 😁

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE

I have only bought fish from them once before as i am a bit of a newbie to the fishy world, BUT, the choice of fish is amazing and when mine arrived they were fantastic quality and the price is very good. I will reccommend them to all my other fishy friends, and to any of my other friends that dont (as yet) have a tank or two. Will buy from them again and again.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Vampire crabs.

Great communication, vampire crabs arrived very healthy, active and well packaged. Will definitely buy again. Thank you aquatropics😁

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Just like to say that this was first…

Just like to say that this was first time using Aquatropics and found the service excellent. The range of fish they stock is amazing and was able to purchase some really different Tanganyika fish which I haven’t seen before anywhere, and will definitely be looking to buy again from them in the future.

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing experience for our first time ordering fish online

Hi, so we ordered 6 american cichlids and all came in absolutely perfect condition and we had great communication the whole way. We were very sceptical about ordering fish online, we had never done so before and we scouted every shop we could find and read all reviews and came to the conclusion aquatropics was going to be the safest gamble. And it was! The fish came extremely well packaged, and are enjoying their new 4ft specialist community tank as our final additions to complete our little ecosystem, theyre jsut starting to colour up nicely now theyre getting more comfortable and it will only get better as they grow!

February 18, 2026
Unprompted review

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