Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the AquaTru Carafe and have been using it for almost a month. One thing I highly recommend is watching the YouTube video that shows how to unpack, set up, and flush the filters. I also su... See more
Company replied
I cant speak more highly of this company!! I purchased the countertop RO system earlier this year and can "clearly " see and taste a difference!! Love not using bottled water anymore but above all of... See more
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Although my first unit was defective and it stopped working after 4 days, the second one is performing great and as described! Love the design and easiness of its use. Great for the price! Very sat... See more
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Company details
- #10 of 11 best companies in Water Purification Company
- #2 of 3 best companies in Bottled Water Supplier
- #2 of 2 best companies in Drinking Water Fountain
- #1 of 1 best companies in Water Cooler Supplier
- #11 of 14 best companies in Water Filter Supplier
Written by the company
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Written by the company
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Contact info
United States
- 800-220-6570
- cs@aquatruwater.com
- aquatruwater.com
4.1
Great
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
Customer service, an actual person, helped me with a question about the floater kit and sent me a new free of charge. I got it within a week. I love the product and appreciate being able to talk with a human when I have a question.
April 16, 2026
Reply from AquaTru
Hello Amy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Best water filter system
Easy to use. Couldn’t ignore the great sale! Love the product! Highly recommend
April 16, 2026
Reply from AquaTru
Hello Colleen, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my aqua tru
I love my aqua tru, the only thing i regret is I did not get a bigger one!
May 7, 2026
Reply from AquaTru
Hello Ann, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I’m not sure if it’s working 100%
April 16, 2026
Reply from AquaTru
Hello Sahithi, we’re sorry to hear about doubts on the product. Please contact our customer service team at 800-220-6570 to get guidance and information on the unit.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Does a good job purifying but a little…
Does a good job purifying but a little tricky to use.
April 16, 2026
Reply from AquaTru
Hello Erin, thank you for taking the time to share your experience with us. We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
If you still have trouble making the unit filter, please contact our customer service team at 800-220-6570 to get guidance on using the unit.
Team AquaTru / Ramon
Reply from AquaTru
Hello Michelle, thank you for taking the time to share your experience with us. We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing us.
If at any point the lights do not turn off as they should, please contact our customer service team at 800-220-6570. This may be an indication that something needs to be checked depending on the light. We’ll be more than happy to assist you with any questions or troubleshooting.
Team AquaTru / Ramon
It's always easy to speak with a…
It's always easy to speak with a representative and have found them to be helpful. However, I find the shipping process very slow.
April 15, 2026
Reply from AquaTru
Hello PG, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Mary, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Great pure H2O
Just taste it and you are sold! Only draw back is there amount of waste water to purify.
April 15, 2026
Reply from AquaTru
Hello Mark, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Very helpful on the phone and the part…
Very helpful on the phone and the part i needed arrived quickly
April 15, 2026
Reply from AquaTru
Hello Thomas, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Abby, we’re sorry to hear about this issue/and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1030355 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Reply from AquaTru
Hello Anisha, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water.
We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
We’re available 24/7 for you, and here to assist you.
Team AquaTru / Ramon
Highly recommend
It is rare that one buys a gadget which surpasses all expectations. This one does exactly that. We now can actually drink our tap water — crystal clean, no odours. Absolutely fantastic filtration system.
April 28, 2026
Unprompted review
Reply from AquaTru
Hello Jacob, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
DO NOt BUY
DO NOt BUY - Impossible return policy and customer service. They delivered the wrong Filters and they are demanding for me to pay the return (the return process is in any case a nightmare. It took me a whole week to get in touch with customer center and then discover that if you want a Return Label, it will cost you $20 + carrier expenses). UNBELIEVABLE!!! In my case the return was for their mistake and still it will cost me $50 to return these filters
April 26, 2026
Unprompted review
Reply from AquaTru
Hello Natalia, we’re sorry to hear about this experience and we understand how frustrating this must have been. We’ve opened a case for you under ticket #1022773 along with your order number to ensure this is properly reviewed.
Please contact our Customer Support team at **800-220-6570** and reference your ticket number so we can access your details and guide you through the next steps. A **free return label and refund have already been approved** under this ticket, so our team will assist you in completing the process smoothly.
We’re available 24/7 and are here to help every step of the way.
Team AquaTru / Ramon
Reply from AquaTru
Hello Chris, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Andrew, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Great product and timely delivery!
April 13, 2026
Reply from AquaTru
Hello Susanne, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my canopy aqua Tru system
I love my canopy aqua Tru system
It’s easy to take care of , I ditched all those water bottles with micro plastics!
I know I’m improving my health and also my family—-
Ps. Found out there were so many contaminates in my town water!!!
April 13, 2026
Reply from AquaTru
Hello Lorraine, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my AquaTru system
I love my AquaTru system. Instructions, thought, need to be modified for installing the filters. They need to say: place filter pointing to the right of the mark and then twist to the left.
April 13, 2026
Reply from AquaTru
Hello Lucy, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Gina, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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