Aquavista Waterside Ltd Reviews 

My experience with Aquavista at Royal Clarence Marina was disappointing.

When I initially viewed the marina, I was shown a particular berth and understood that this was where my boat would be accommodated. Instead, I was placed on the main entrance pontoon, which I was told was only temporary while my intended berth was being made available.

Despite repeatedly asking staff when I would be moved, I was continually told it would be ready soon. Unfortunately, it never happened, and I remained in the temporary position throughout my stay.

The location offered very little privacy, with people constantly walking past and looking into the boat. It certainly wasn’t the peaceful marina experience I had expected when signing up.

There were also issues with the electrical arrangements. I understood that I would have a dedicated electricity connection, but this was never properly provided or explained to me.

What has also been noticeable is the apparent turnover of staff. It seems that a number of the people I originally dealt with are no longer there, which has made trying to resolve matters particularly frustrating.

My biggest criticism is that the experience and facilities you are led to expect when viewing and signing up do not necessarily reflect what you actually receive.

My advice to anyone considering a berth with Aquavista is to make sure every promise, particularly regarding berth allocation and facilities, is clearly confirmed in writing before signing an agreement.

A disappointing experience that I would not want another boat owner to have.

Purchased a canal boat and was promised help finding transportation of the boat some 200 miles during the drought .Asked for info on nthe boat (waste tank arrangement) and that was ignored.
It was so difficult to organise myself but after requests i got the name of someone who could help a little. However that went wrong as the harbour manager failed to show on a monday for collection after pre arrangement with them . The transport company were not impressed, had to sort everything myself, no help at all and still awaiting sale papers Boat safety certificate and survey some 4 months later. Have given up , all they wanted was the money.

We spent a month at Cowroast, as we are moving our boat north. It was a lovely marina with good facilities and everyone was so friendly. We have stayed in a few marinas on our journey and Belinda was the most organised and really quick to respond to any questions. Really recommend.

A very deceitful company , refused to refund over £200 worth of electricity credit , said it was company policy once it was not on the card ... however they can put credit back on card anytime they need to move a boat from it's mooring ...
Disgusting behaviour after mooring with them for 4 years ...

The kings Bromley team were brilliant in accommodating a last minute, and emergence request to moor overnight, during the bank holiday weekend. Allowing us to charge our batteries after our domestic alternator failed.

Aquavista Boat Sales. It took two weeks to get a response after I first contacted them. And then only after calling their main office. Consistently unresponsive or they just send Docusign documents for signature without any explanation or discussion. Little advice on boat selling procedure. Due to the canal closures I had no option but to use them. Shop around - there are plenty better!

Kings bromley marina staff have been wonderful . They are very knowledgeable even about outside services so have been a pleasure to do business with. Nothing is too much trouble and they are very hardworking.
Well done King’s Bromley. Credit where it’s due !

Friendly, helpful staff. Answered all our questions.went above and beyond to help us. My friend signed up for a mooring.

I paid up front for a year in Castle Marina. I feel ripped off.

While the residents were kind, decent people the marina itself had a lot of problems. Massive gulf between Aquavista's glossy marketing and what it delivered. The problems, while local, seem to be rooted in the overall culture of the business. I expect their other marinas will be affected too.

- Cold showers for weeks, even when it was -7 outside. People complained - the marina blamed its customers for showering too much. Possibly the first time in the 250-year history of canals that boaters were accused of being too clean.
- Inadequate "temporary" domestic washers that often stop mid-cycle until you go beg the office for an extra token. Manager declined to fix this as AV had subcontracted it to a third party (er no, that doesn't prevent responsibility to ensure your advertised service is supplied)
- Far from "tranquil" - it's been a noisy, mucky building site the last couple of months
- Boats rushed onto an unfinished new pontoon. No water supply on it for 5+ days, a floor panel left up and worryingly little safety gear
- ...and trapped on it for days because the manager thought submerged debris had been discovered (didn't they check first?!?). If someone fell off a boat onto debris or punctured their hull on it, that could have been lethal.
- AV's area manager had the nerve to tell me this was for our *benefit*. I assure you, the people whose boats were trapped on a pontoon with no running water don't feel like it.
- Moorers told to attend the office in person on Dec 23rd to collect letters - under the gaze of the manager - detailing for many a huge fee increase. Demeaning, insensitive and it must have ruined a few Christamases.
- Many narrowboats forced to moor on wobbly fingers designed for river cruisers half their length. I regularly dangled over open water to fill my water tank. Aquavista coned them off to leave only a few feet usable but wouldn't say why in writing. Moorings are charged by the foot of boat so does this mean I get a 75% refund? (not holding my breath...)
- Bit by bit the old pontoons got condemned as unsafe. Boats squeezed into the remaining, cramped spaces. The marina felt almost derelict.
- Staff blasted muck all over boats when jet washing their filthy pontoons. Some of it is still in my poor engine bay.
- Awful security. Motorbike theft, both successful and attempted. Parcel theft. CCTV broken for much of the time. Gate code leaks to non-moorers.
- Vehicle gate closes 20s after a vehicle goes through so anyone can tailgate in. At one point a masked gang (!!) did this and had to be chased away. The manager acknowledged the danger to customers but six months on it's still easy to do.
- Marina office was often closed during the advertised open hours, presumably due to understaffing
- My 12-month contract said I wouldn't need to give notice if I left at the end. Staff repeatedly pressured me to. Area Manager confirmed no notice was required, but tried to justify it by saying they wanted to "plan berth availability" (I think this means "make more money by reselling it immediately")
- If you sell your boat while it's in the marina, Aquavista's contract gives them the right to 7.5% + VAT of its value - even if you didn't use their brokerage service. Incredible.
- The marketing makes a lot of all the "Freedom!" you'll get if you base your boat here. With a 3-month notice period unless I left bang on the 12-month mark and that greedy sale-on-berth charge? Pull the other one.

Premium pricing for a substandard product. All in all, a dreadful experience.

Aquavista boat sales Sawley what a great team on the boat sales team and marina shop sales team just couldn't do enough for me a well organised team working for each others sales as one unit no selfishness just a commitment to match the buyer with right boat. Great feedback related between vendor and buyer During my purchase all follow up completed on time I worked with the complete team Kate, Paul and Mark the expression "you can't do enough for a good buyer" or client I guess just didn't cut the mustard unlike the Sawley Aquavista sales team top team Thank You

Kings Bromley Marina is exceptional. Had a top class service from staff, they gave excellent informative friendly service. I'd give them 11 stars if I could.

Great location. Really easy Park and Ride to Bath. Nice walks along the River and good pub 5 mins walk. Staff really friendly and helpful. Great site for city break.

Really super people. I called Berlinda a couple of times as we were getting low on diesel. Really friendly and helpful and good fun. Dog friendly which is a plus

First time liveaboard and boat owner. Cow Roast Marina crew has made this so easy… always accommodating, friendly and ready to offer guidance. I love my new life on the water. Thank you!

Bath waterside marina and caravan park is immaculately maintained, clean, pleasant and peaceful. It has a lovely situation next to the river Avon and is idealy placed for vists to Bath, via the park and ride service which stops just a few minutes away. There are two good pub/restaurants within easy walking distance along the river front.

The staff are all excellent. In every single interaction with them they were pleasant, courtious and efficient.
Unfortunatly our stay was cut short by an accidental injury, but the out of hours staff member on call could not have done more to help. Site management did everthing they could to ease our difficulty.

I thoroughly recommend this site, for its lovely location, high leval of maintainance and most of all it's excellant customer service. I look forward to returning.

Bath Waterside & Marina is the PERFECT place to stay for trips into the city. Beautiful location right on the river,a footpath & cycle path into Bath & regular buses *every 15 mins. The Boathouse is fabulous for drinks, lunch or dinner (easy 5 min walk) as is the Locksbrook Inn. Great park opposite for exercising dogs (& kids!)
Lovely friendly staff, immaculate facilities. A must-visit!

Jason, Tim and Berlinda make you feel welcome and are always happy to help out. Staying at Cowroast was a pleasure and we'll sadly miss the team. As for the rest of the boaters staying there, they were warm and friendly and always stopped for a chat. Great place to stay.

I visited Cowroast last week, the team there, friendly, and very helpfull.
Great people 👍👍👍

Arrived on the afternoon of Saturday 7th June to be greeted by super helpful and friendly staff Will and Pat. They really went the extra mile to accommodate the motorhome for my uncle (80) who is walking John O'Groats to Lands End (route: 1,200 miles over 90 days) to raise funds for Alzheimer's Research. Thanks again Will and Pat, you are awesome.

Belinda and the other staff at Tring could not have been any more friendly and helpful. Everyone was very knowledgeable.