Arachas Reviews 

816
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 442 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for being professional, knowledgeable, and extremely helpful, often appreciating their personalized and friendly approach. The service is frequently highlighted for its efficiency and quick response times, ensuring queries are handled promptly. Many reviewers also found the pricing satisfactory, often securing the best rates and good deals. However, some customers experienced disappointing communication and service, noting issues with inaccurate documentation and unfulfilled promises. A few people also mentioned difficulties in getting assistance or receiving clear answers, leading to frustration with the overall service standard.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting quick and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received the cheapest quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ability to talk to a staff member, in my case, Sinead Swayne, who has dealt with you for years, is what makes the difference. There is no messing, just staightforward & clear dealings. Sinead is a... See more

Company replied

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Company replied

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

It's great being able to speak to a real person. All information given was clear. The person in the phone was knowledgeable and honest. There's a reason I've stayed with this company since the time th... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

816 reviews

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No recent history of asking for reviews

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4.8

All reviews

(816)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sinead is excellent as a service…

Sinead is excellent as a service representative, is very friendly & professional.

May 5, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Noel, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Insurance renewal With Sinead Swayne

I dealt directly with Sinead Swayne who is always most helpful and professional to deal with. She understand what she does and makes the transaction simple. Would recommend for others.

May 5, 2026
Unprompted review
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Reply from Arachas

Hi Peter, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Double Payment

Oisin identified the problem and solved it as l was speaking to him on the phone. Follow up email came promptly as promised

May 5, 2026
Unprompted review
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Reply from Arachas

Hi Philip, thank you for your review. We're delighted you had a positive experience with Oisin.

Rated 5 out of 5 stars

My experience was 100%with the help of…

My experience was 100%with the help of Hazel . I spoke to Hazel on phone and the help I recieved was amazing and Hazel was extremely helpful to me . She phoned me to see how my son got on in his driving test 'and made sure I had my document on time . I have never had an experience like it .Hazel was truely amazing . I would give Hazel 100 stars . Thank you Hazel for an amazing experience.

April 28, 2026
Unprompted review
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Reply from Arachas

Hi Pamela, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

I had a very positive experience with Arachas

I had a very positive experience with Arachas (CraftInsure) after my boat was damaged- rope snapped, bow hit the jetty. Paul and Owen were both excellent to deal with—professional, understanding, and genuinely helpful throughout the process. They made a stressful situation much easier to manage, and I felt well supported from start to finish. Highly recommend their service.

May 1, 2026
Unprompted review
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Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Paul & Owen.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Prices are always good value for money

April 30, 2026
Unprompted review
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Reply from Arachas

Hi Richie, thank you for your review. We're delighted you had a positive experience with Arachas

Rated 5 out of 5 stars

I was really impressed with the service…

I was really impressed with the service I received from Sinead at Arachas. I needed to insure a car I had just purchased, and she managed to arrange everything within a couple of hours so I could collect it without delay. As an added bonus, the new car was more affordable to insure than my old one, so I also received money back. Efficient, professional, and very helpful throughout the whole process

April 30, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process . Sinead was very efficient and quick with dealing with my renewal

April 29, 2026
Unprompted review
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Reply from Arachas

Hi Sarah, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Excellent customer service

Alway provides renewal information within good time frame. Competitive quotes. Great customer service. Very reliable.

April 7, 2026
Unprompted review
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Reply from Arachas

Hi Susan, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Very professional company to deal with

Very professional company to deal with. Answered the phones quickly, great to deal with plus a very good insurance quote. Breakdown service through them was also quick and easy to access. Definitely recommend...

April 10, 2026
Unprompted review
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Reply from Arachas

Hi Allison, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Helpful clear advice

Helpful clear advice. Sent the information I need to arrange next steps.

April 27, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi SM, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Renewal

My renewal was completed easily with all my questions answered, in a very pleasant manner. Thank You.

April 24, 2026
Unprompted review
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Reply from Arachas

Hi Miriam, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Great staff very willing to help a…

Great staff very willing to help a quick and easy interaction to renew my insurance

April 15, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Lynda, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Hazel is a rock star in her field.

I got the call back promptly from Hazel, who was friendly and understanding of anything I was asking. A seasoned professional who was able to relate to what I was talking about straight away. I felt appreciated and respected. Thank you

April 23, 2026
Unprompted review
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Reply from Arachas

Hi Ger, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Person I dealt with was very helpful…

Person I dealt with was very helpful and actually rang back when he said he would.

April 20, 2026
Unprompted review
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Reply from Arachas

Hi Brendan, thank you for your review. We're delighted you had a positive experience with one of our staff at Arachas.

Rated 5 out of 5 stars

Tara

Tara, the agent I dealt with was super. She said she’d call back / and she did, with all the info i needed and a solution to my problem!

April 22, 2026
Unprompted review
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Reply from Arachas

Hi Sheila, thank you for your review. We're delighted you had a positive experience with Tara.

Rated 5 out of 5 stars

Hazel Tynan took the call

Hazel Tynan took the call. We went through the policy and managed to get the deal done. Faultless renewal plus I got a great price. Thank you Hazel :)

April 23, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Dave, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Every staff member is always friendly & professional

Every staff member is always friendly, courteous, and very knowledgeable! Always an ease to deal with. Every query is dealt with quickly and professionally. We have been with them several years with multiple policies so highly recommended!

April 23, 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Nicola, thank you for your review. We're delighted you had a positive experience with Arachas.

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