Aramex Reviews 

Giving them 1 star is being way too generous. No updates provided. Cannot directly talk to a Customer Service Officer. Took 9 days for my parcel to come from Mackay, Qld to Cairns, Qld (which is only an 8hr trip). I guess they must have stuck my parcel in a bagpack and walked from Mackay to Cairns, taking in all the tourist sites. Absolutely, pathetic service.

Aramex has been unable to deliver my parcel.

The delivery issues have been ongoing:

• 18/6/26: The first delivery attempt was made to the wrong address (the photo provided is not of my property).

• It appears the driver realised the mistake and returned the parcel to the depot.

• 26/06/26: After contacting Aramex twice via email and also speaking with a representative by phone, I was assured the parcel would be delivered within 24 hours.

• 29/06/26: This morning (Monday), the tracking status states “no response to calling card,” however no delivery attempt was made. I have a video doorbell and can confirm that nobody attended my property.

I am also not willing to travel to the airport depot to collect the parcel.

Ridiculous. The funny thing is they delivered parcels to me (same address) in April and May this year!

I've had issues with them before (different address). Never again.

Pathetic service.
Package was supposed to be here Thurs 25th June.
Worthless pricks just let your package sit in their depot for 48 hours before they feel like delivering it.

Don't ever use Aramex.
Multiple urgent packages have all been 2-3 days late and every single time it's been Aramex.

Worst courier in Australia by a long way. Tracking is useless, they regularly lose parcels and if they do actually do deliver, it is never on time. Toowoomba depot is a disaster. I will no longer buy from any online retailer that uses them.

Edit: Don’t be fooled by the lies in the comment below. The very next parcel is in to its second day of on board for delivery. They aren’t mistakes or errors, this is a systemic problem with a fraudulent company. Do not trust or use them if it can be avoided.

Never delivered. On board for delivery for 3 days, without overnight scans that would happen if it returned to depot undelivered, obviously lost or stolen. No way to contact, no response from contact forms, agents ust close the chat without helping. Terrible terrible company.

My parcel was delivered a day ahead of schedule. The other reviews and anecdotes had me thinking it would be a pain, but nope. No complaints from me. Parcel arrived in good condition.

Terrible. No window for delivery time other than '8pm to 5pm. Seriously?!

Late , delayed every time ...nuff said
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WORST DELIVERY COMPANY EVER! They say they try to deliver and that they have rang the door but this is a complete lie. I have had several items that were delivered by this company and they don't ring the door bell or try to call you. Instead they leave a calling card and charge a redelivery fee so that they can make a profit out of their poor service. All they need to do is ring the door or call people who are waiting for their delivery. VERY SHODY OPERATORS!

0 stars as they left my package visible to the public, if the driver had of checked it wasn’t hidden from view but they take no responsibility, instead argue it was left in a secure spot, not it could be seen hence why someone had stolen it. I proved this and then they said I was being aggressive and abusive because I said stop arguing with me about the fact if it was visible or not as they don’t live at my house, I said I would take it further. They told me they would no longer communicate with me.

Terrible, would give it -5 stars if that option was available. Constantly delivery to the WRONG STREET. If not delivering to the wrong street they simply PRETEND I am not home, and then I have to go and pick the parcel up - even through I WORK FROM HOME SO I AM HERE ALL THE TIME. Also very often when using next day service it takes UP TO SIX DAYS to get to the recipient. Super Annoying.

For a multinational company they are atrocious at delivering packages. Packages travel from internationally to Australian depots quicker than Aramex transports packages within Australian States. Customer service and communication is subpar

When you look at the tracking and it tells you that you parcel has arrived at the delivery depot, you would expect the parcel would be delivered within 2 to 3 days.
after it had not been delivered I asked that thing called a chat box why is this parcel still at the depot and not delivered. the reply was the standed reply.
That ws on the 26/5/26. After a week i contacted Aramex to find out what was going on.I got the standard reply we will get back to within 48 hours.
during that time i noticed the dates had changed to 06/06/26. so again i sent another message to them and again it was they will be in touch within 48 hours. A nother week went by and still no parcel so again snt another email asking what was happening and the reply wes we are still investigation the issue. Yesterday I went on their parcel tracking pge and i found the date had been changed yet again to the 10/06/26. During the next 5 days and sevralemails later they changed the dat again to the 15/06/26. again I sent several emails I got a reply to say it is on board and should be delivered by the close of bussiness. You will know the answer, it still hasnt arrived.
I will keep you posted

This company is a joke. DO NOT USE THEM!
even with correct delivery address, gate code access, ok to leave unattended, it’s been over 2 weeks. I cannot get through to anyone to help me. They won’t deliver the items and don’t leave calling cards, they just send emails sorry we missed you.
I’ve lost over $200 worth of plants because of them. Do not use them period.

What went wrong you ask? - Everything! Initial delivery was trucked off the Perth WA instead of Hobart Tasmania. Many weeks later they claimed to have delivered it, photos clearly show an unknown house/address with location/time stamp in Melbourne not Hobart! Their enquiry Web interface failed to successfully accept another enquiry. Rubbish company with no effective complaints or enquiry channel. You gotta love Australia Post's service - even on a bad day!

Absolutely disgusting service. My package has been missing for 14 days. Nobody can seem to find a solutions, but i mean they cant even find a 10kg package so that is no surprise! I will never use Aramex again. Poor customer service, inability to deliver. Horrid!

Edit*** save your generic response, i have submitted enquiries , called 6 times, spoken to your escalation team and been promised a follow up call each time and here we are 15 days later and no response from Aramex. Your response means nothing and shows no ownership!

Said my parcel was not delivered no one to sign and a card left on a Friday 05/06 @07:43 I was home all day. Arranged for a re delivery said 2-3 days stayed home all last week no delivery. Tried to contact today. enquiry form sends you back to the track parcel page. chatbot said an agent One of our friendly customer service representatives will be with you shortly this was @ 12:29 today 15/06. at the time of writing there has been no response

Aramex delivered my parcel on a Saturday ( when they said it would be arriving on the Friday before). Because my gate was closed they threw my parcel over my fence, leaving it in a paddock with no protection from the threatening rain. Although only in the field for an hour before being discovered- It was attacked by the local birds and ended up looking like it had been starring in Chainsaw! This is not the first time Aramex has been careless and fail to respond to feedback.

Terrible company. Lazy drivers won’t even ring the bell; they drop a missed delivery docket in your letter box and leave without even attempting to deliver the package. I’ve captured it on CCTV multiple times.

I could write an essay on the absolute incompetence of this alleged courier service, but I'll spare you the boring details. Suffice to say I now have to contact every online store before I purchase anything to make sure they don't use ARAMEX. If they do I simply won't buy from them. That's how shockingly bad they are. Please don't send me a hollow apology from your CEO in response, it means ZERO. Instead, try doing your job and fix your company, you have nearly 4000 one star reviews. Think about it.