Aramex Reviews 

Every delivery is delivered at the wrong place and it’s impossible to follow up the photos are blurry so you can’t make them ou.DONT USE THEM

Won’t deliver my parcel and now Aramex are asking for extra payment to deliver the items. Im furious.

This has the be by far the most useless and incompetent courier company in Australia. I don't why buisness owners even bother using this company. 100% if your package is been shipped 🚢 by aramex you will not receive it. It will disappear into thin air without a trace.

I ordered a parcel from an online Instagram post, it came from Yun Express China and then to Aramex, to be delivered to me in a regional town in Country Victoria. It arrived at a depot in Geelong (an hr away from me) sat there for over a week, then it was returned to the sender in Sydney!! I provided a screen shot of the tracking, highlighting the returned to sender details. It has been over 8weeks since my order was placed and I am still arguing with the supplier trying to get a refund as they say the courier said it was delivered to me! This is not the first time Aramex has returned to sender a parcel after sitting for a week in Geelong, citing they do not deliver to my town, why are they accepting deliveries if the don’t deliver to regional towns??

Multiple times when companies choose to use Aramex I have issues with delivery. No other delivery service struggles to find my location, but I get told they attempted delivery and they are unable to find my location? This is at the same time as me being at home the whole day, no one ringing my door bell or approaching my door (I have a ring doorbell which records) nor did I receive any phone calls to my phone, where I can assist them or meet them on the street if they are having issues finding me.

I have now received two attempted deliveries for the same package when I work from home with cameras proving that are not actually coming to my house, no calling cards left and contacted them to re-send I never get the notifcations and then attempted delivery - still after 6 weeks I do not have the package and I rang them and its in the depot ?

My parcel was delayed for weeks . I was told they would escalate it. Another week past so I rung them back it was still at the depot. The reception lady then went and got it herself and gave it to the driver .she shouldn't have to do that. I have had several delays in the gold cost area. Not good .

Twenty one days to get from Geelong to South West Victoria (approximately a three hour drive)!!!

I am not sure how Aramex stays in business in the competitive world of parcel delivery when the many alternatives are so much better.

Terrible experience! Took a day off work which cost me alot of money and the courier came and couldnt even be bothered to ring my buzzer and left and I got an email saying nobody was home. I had to redirect the parcel to my Mothers home as I couldn't take another day off work which cost me $5.50 and I instructed them to leave at the door. Once again, another lazy courier driver that left the parcel outside the apartment. I will never deal with this company again.

My plant arrived dumped horizontally near my front gate despite the package being clearly marked “THIS WAY UP.” The plant inside had obviously been stressed during transit and arrived dehydrated and damaged, with torn and curled leaves from rough handling.

Thankfully the nursery packed it well enough that it may recover, but the delivery handling was extremely disappointing — especially for a live plant that should have been transported upright and with care. In fact, if the delivery person had taken 10 more steps, they could have handed it to me in person.

If you’re delivering living plants, basic handling instructions should not be ignored.

Horrible customer service, even through amazon. Worst I've ever experienced with any service.

Delivered to another address. When I complained the photo didn't match my house, they took a week to respond but only to ask if I'd found it yet! Eventually found it 4 doors down.

Had a delivery of safety shoes from StitchKraft.

Driver upon seeing my 80 meter long driveway made no attempt to deliver saving time by just dropping a "Couldn't Deliver" card into the letter box.

My Mother in Law meanwhile was home all day. Plus there is plenty of safe areas around the house to leave a parcel.

Apprantly it is a agent who works on the Mornington Peninsula.

I would boycott any company who uses this poor service.

Ordered a drum set. I was told it’ll be here in 7 days, 7 days pass and they say it’ll be here in another 4 days, 4 days pass and it says it’s delayed up to 48 hours. 48 hours pass and they say it’ll be here within 3 days, 3 days pass and after a phone call to them (they were rude) and 3 emails they decide to tell me my package is missing. How do you lose a whole drum kit??

Update: they found the drum kit, I assume they were too lazy to scan it in at the depot. They’d said they’ll get it delivered urgently 2 days ago, mustn't be urgent because it’s still not here 🤦‍♂️

I was expecting delivery while my partner was home all day. They lied and insisted that they could not deliver. I submitted a complaint and asked them to properly deliver next time I have not heard back anything. And we had the next time. They did the same thing again under the exactly same circumstances. Other courier such as Auspost had no problem delivering goods. I just don't know exactly what is wrong with these people. If I have a choice I would avoid them.

What a shame the minimum is one star... This is absolutely THE WORST delivery service I have ever used!! I've had over 15 deliveries by them and every one is late or delayed in someway. Today for example, my parcels status has been on "out for delivery" for 5 days!! Its absolutely unacceptable especially considering I paid for express delivery!!! An absolute joke of a company.

Would have given 0 if it was available waiting 13 days to receive a parcel still waiting no tracking information rang company only to be told maybe another 3 days was being sent within Australia operator told me he would update tracking well that didnt happen either. Try not to purchase from anyone that uses Aramex & was told by sending company when I rang that they use Australia post so not happy with them either

Do not purchase from any company that uses Aramex Riverina for delivery. Their service has been extremely incompetent.

I live on a farm, so all of my parcels are delivered to the post office using Australia Post’s PO Box Plus service, which specifically allows third-party freight companies to deliver parcels there.

Aramex refused to deliver my parcel to the post office, despite this being an approved delivery option. They also refused to allow me to collect the parcel from their Griffith depot. Instead, I was told I would need to travel to Young to collect it — approximately 2 hours and 34 minutes away (229km).

As I have no alternative delivery address available, I agreed for the parcel to be returned to the company I purchased from. The company has since confirmed they will resend it through Australia Post instead.

However, 4 days later, Aramex is still repeatedly requesting an alternative delivery address, despite already being informed there isn’t one available and that the parcel is to be returned to sender.

Worst couriers in Australia! Each time a sender uses Aramax for something I ordered online, my parcel NEVER gets delivered. I wait in ALL day each time I'm expecting my delivery but then at the end of the day I get a message "Attempted Delivery" THE COURIER MADE NO ATTEMPT TO DELIVER - I WAS HOME ALL DAY! He did not knock, buzz or even leave my parcel - just took it to a collection point. The couriers are effectively being paid to drive around all day, make no attempt to deliver and then just drop of all their parcels at a collection point. Absolutely no care and absolutely no customer service. I have no idea how they are still in business. Any company/sender that uses Aramax couriers do not care about customer service and/or their customers! I will NEVER EVER order anything online again by a company/sender that uses Aramax! Much rather Australia Post! Worst couriers in Australia!

Once again, a generic response (below) from Aramex that is their standard reply to ALL bad reviews. How about you actually do make positive change and employ couriers who are willing to do their job instead of just giving a stock standard generic response. You absolutely do not care about customer service and all the bad reviews - otherwise you would make positive change!

How are they in business!! Twice in a row now I've had deliveries take take nearly two weeks to arrive from only 1.5hours away!

Their support is pointless. They have a 48hour review time! Last time I rang they couldn't figure out where my package was. Currently one appears to be missing again!

Absolute joke of a business!