Aramex Reviews 

I am beyond disgusted with this company. My package was supposed to arrive on April 13, 2026. Today is April 20, and it’s still not here. This is completely unacceptable.

At first, they had the nerve to tell me I was “too far away.” After I pushed back and they realized I’m only 15 km away, the lies started. They promised immediate delivery, an email, an SMS—nothing. Absolutely nothing. Just empty promises and silence.

I called again—same story. Arguments, fake assurances, and again, no follow-through. Then in chat, they casually said delivery would be between April 21–24, even though the package has been sitting with them since April 13. That’s not a delay—that’s pure negligence.

I have never experienced such arrogance, incompetence, and outright disrespect toward a customer. And to make it worse, they ended the chat so I couldn’t even respond. Completely unprofessional and cowardly.

This company is a joke—lazy, disorganized, and utterly incompetent. It’s shocking that management allows this level of failure while customers are constantly complaining. Clearly, there is zero accountability.

Honestly, it feels like they won’t learn until they are taken to court and forced to face consequences. People pay for a service—not for excuses, lies, and people sitting around doing nothing.

I strongly advise everyone: stay far away from this company. They are unreliable, unprofessional, and a complete waste of time and money. They should be shut down.

Daughter order a new bed and when they delivered it, they had not delivered the bed head. Wife rang and told them and it took them another 3 days to get the bed head here, 3 days my daughter had to sleep on the mattress on the floor. When they delivered the bed head, they dropped in front of the fence. Couldnt even bring it in and applogise for their stuff up. Absolutely disgraceful and unprofessional.
Then I had one of their drivers blow through a red light and almost run into me. Lucky I was watching the moron behind the wheel.
I wish I could give you NO stars, and I would never recommend your services to anyone!!!!

Ordered a large parcel that was available to be left with no signature. They apparently attempted delivery but package was not attempted as I dont even have a fence or any reason to not deliver apart from pure laziness. Made sure wife was home the next day and watched a van park then do a u turn and leave. Then I was home today and same thing. I was in the front yard and he didnt even try and pull it out. Pure laziness 4 phone calls to aramex and not one person could give me an answer. If your drivers arent capable dont accept the jobs. Absolute joke not the first time ive had problems with this company either. After many phone calls and zero accountability from anyone i of course never got my package before the weekend when I was assured I would and after telling them Thursday to leave it at the depot Friday so I could collect myself as they weren't capable they allowed my package to go out with another lazy driver who aramex couldn't even contact as his number was disconnected.

Unfortunately it is not me who went with Aramex but the company that I bought a product from. The company is awful to negotiate around if you’re trying to email for information. They emailed me that my parcel had been delivered yet they gave me no proof of delivery. When I tried to email them, I wasn’t able to put my address in. My gut feeling is they don’t deliver so leave it at a designated spot. The only way I found out where it was was giving the 1300 number a call. They are in Port Melbourne. Of course they’re able to tell me where it has been left because that is their modus operandi. Not delivery. The 1 star is for the bloke who helped me locate it.

I have been unfortunate enough to have had to receive parcels through Aramex for well over five years now and they would have to be the most incompetent company i have ever dealt with. Not a single transaction in that time has gone smoothly without a problem. Way too many problems with them to list. The most problematic being their lack of communication and delayed deliveries. NEVER NEVER NEVER use Aramex if you have a choice. Australia Post are champions compared to Aramex.

Online tracking doesn't work
Contact Centre will never pick-up the phone.
How come this company is still operating ?
It deserves less than 1 star.

Had a delivery sitting for collection for over a week with 4 x re-bookings and still a no show. I live in the heart of the City so no excuses.

Dissapointed.Ordered from Temu on 26 March. Only received 1 delivery update on 30 March and still waiting for a current update. Every time I call, someone reads off a script and just tells me to keep an eye on my text messages and email. No replies when I created a ticket, no response at all. I thought Australia Post was bad but Aramex excels in being the worst delivery courier company Iv ever had to deal with.

I received a two day delay notification with no explanation and then I receive a message from Bunnings and Aramex that my delivery will be today. It is 6:13pm and still NOTHING!!! Nobody from their friendly customer care team responds…

I have read other reviews about Aramex and mostly complaints, why does BUNNINGS continue to use their poor services???

Tracking has shown that my two parcels arrived at Aramex Perth depot three days ago. So far they have not moved. That's longer than the time it's taken for them to come from over east.

Aramex - I am writing to express my dissatisfaction with the level of service I have received. There has been no follow-up on my request, and my emails have gone unanswered. Additionally, I have been unable to reach your customer service team via the landline, which has made it extremely difficult to resolve my issue. I request your immediate attention to this matter and a prompt response.

By far the worse courier service I have had the displeasure to use. Deliver Attempts are not actually attempted, security camera footage proves that.

Delivering to HUBs over 10km away is not acceptable, multiple complaints result in another purported delivery attempt - same result unsurprisingly. then delivered to a HUB over 50km away.

Multiple complaints with no email / phone response. When there is a response, its just to state that a re-delivery will be scheduled - which results in the same delivery attempt issue. No acknowledgement of issue or that any complaints are being reviewed.

Single handedly the worst customer service experience I’ve ever had in my life. I contacted them 10 times via chat, WhatsApp and phone to redirect a parcel. Was advised on every occasion it had been rerouted, and surprise surprise, it still turned up at the wrong address.
How are you guys still in business. Trash

I have been a long term customer of a particular Pet bussiness, which has stores and an online store. I have been to multiple stores but predominatley use the online store set to auto order. In the last 2 year I have noticed packaged from this company ( and other companies which use aramex) are consistently late, often damaged, the packaging ( boxes especially) is so damaged items are missing. The customer service of all the companies I order from has been fantastic, the regular company especially has been wonderful. I have raised on several occassions how poor the amarex service is with this Pet company and highlighted the need to change- Despite their best efforts I am changing to a compeditor which costs more but uses a better currier service, knowing things will arrive on time, and undamaged.

Parcel was delivered by the courier and actually THROWN over our back fence!
We have him on camera
My items and the packaging are broken rendering it ungiftable
I will never buy from any online stores that use this useless delivery company
They need to educate and train their non English speaking couriers better!

I was home, my screen door was open but locked. I answered the door after hearing the doorbell and the delivery driver simply threw my parcels on the ground in front of my door, whilst I was there. Utter rudeness and unprofessionalism. I'm glad I don't personally use this service, it was organised through ebay and I would NEVER recommend them 👎🏻👎🏻👎🏻

1st time: Had a sensitive parcel being delivered to my townhouse by Aramex, 1 meter in an open with 60 letter boxes in a complex were they put junk mail, this area is public domain, 1 meter from the road gutter - 2nd time (I have photos but mine are zoomed out not like your deceptive photo) that give false delivery messeges and deleted time stamps. I rang them and got a person that was a call center overseas - I asked her if I can speak to her manager - she replied its not possible, then I asked who dose she work for, she said she cannot answer? I tried looking for my parcel to find were it was on lookup my parcel - had to make an account - failed to locate - tried on my PC and was forced to make another account failed to locate again, it says email is unrecognisable... so it's impossible to track your parcel now. **Theres no need for Apologies** I already lodged a form to the Fair Trading and luckly they answered my email after I choose I been hacked email - they ended up giving me 2 more phots with the data deleted for time stamps which they deleted themselves to cover up they're illegal practices which am using now for more evidence photos have been tampered with to Fair Trading.
Aramex could of avoided all this drama by placing that large parcel at my door like all other corriers do (6 to count them all), instead they put it next to the road.
I would have let this slip and not worried about it, but they continue to place large parcels in public areas. And then email me saying my parcel there but it hasn't arrived yet.
Not only is Aramex required by law to put the parcel in a safe place - the time of delivery and time stamps on the photo prove Aramex's fraudulent activities with no regard for the Australia Laws.
BTW - I don't except your apology at all. and I'll see that you start placing my parcels in a safe place even if I need to force you with Fair Trading ACCC. I'm an owner of a 3D Studio and will deny any company using your services including your sister companies as well.

If I could give them -1 stars, it will still not reflect how ridiculously BAD their service is...to say that their tracking system is unreliable it's an understatement... They show the parcel as delivered, (doesn't matter that you were home all day that day and nobody showed up) and when you attempt to process a re-delivery, the system gives you an error claiming the package hasn't been attempted to be delivered yet... You contact costumer service and they are morons...I wonder if they are a bunch of morons, that either do not have common sense or that they really do not care.... Funny thing, I never choose Aramex, the few times I had to deal with them...always a painful experience, they are the sender's choice... hoping companies realise that they lose business by partnering with them.... Ohhhh and also, I just remembered, first hand experience, they also break the goods I received once... They truly are the worst... senders, please stop using their (lack of) services

Any organization that uses Aramex to deliver their products to customers should be aware they are risking their business.
Aramex is unreliabe and uncommunicative, and apprentle has no interest in customer service.

Hello friends, here we meet again for another “Complaining about Aramex” season 3 chapter 1.

You can check the previous episode of my complaints (2023 -parcel delay on nom-festive season, and 2025 (about a package with the size of a car seat “lost” in the Adelaide Depot).
Well, as twice it’s not enough, here we are for another complaint. Parcel ordered 2 weeks ago, coming from China. So far, okay. Arrived in Adelaide 2 days ago and yesterday was out for Delivery . So far okay. Later on, I got a notification saying that the driver was unable to deliver and if I wanted it to be re-delivered I was supposed to pay AU$5.50. Okay not a problem, however, 1- I WAS AT HOME, 2- I HAVE CAMERAS AROUND, and unless the delivery guys was wearing the invisible cape from Harry Potter, I didn’t see him or his van/car whatever, 3-IT WASN’T MY FAULT, so why should I pay?
Yep I know, unbelievable right?
Now, did U guys ever hear about ACCC (Australian Competition and Consumer Commission), or Fair Trading, or Civil Administrative tribunal? Yep, they’re someone that can stand for Us and if investigated, Aramex could be penalised.
Have a think about it.
About my parcel, Yep I called Aramex and it was said that they’ll check on it. Maybe will arrive by next month, if not, once again, I’ll get my refund from sender anyway and Aramex will need to sort it out with them. Honestly, Aramex just can’t bother to do a good job.