Aran Traditions Reviews 203

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

BUYER BEWARE!!! I bought a sweater headband and fingerless mittens, all beautifully made however, the fingerless mittens came and only one had a thumb hole. I contacted customer service and ask... See more

Company replied

Rated 5 out of 5 stars

The whole ordering process was easy. The international shipping was great. It was faster than a lot of other international shipments I've received. The hat or toque as we'd say here in Canada is rea... See more

Rated 5 out of 5 stars

Really pleased with this purchase. Exactly as described and photographed. Arrived very quickly,securely packaged and nicely folded. I've put a little stitch in mine on either side because i didn't... See more

Rated 5 out of 5 stars

My husband bought me a gorgeous hat and scarf set for Christmas. I really wanted the matching gloves but the shop did not have them. I contacted Aran traditions and they were amazing, sent me a link a... See more

Company details

  1. Clothing Store

Written by the company

Inspired by the traditions of the Aran Isles. The folklore and tales of the islands have connected Celtic families for generations. The Aran Islands are home to a close community of farmers and fisherman. Living just off the coast of Galway the Aran Islands face the wrath of the Atlantic Ocean every day. The classic Aran Sweater was created here with a signature cable knitted for every fisherman and the traditional designs have been passed down through the generations. Today, the Aran cable knit is now recognised as a definitive symbol of Celtic heritage.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

203 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

BUYER BEWARE!!!

BUYER BEWARE!!!

I bought a sweater headband and fingerless mittens, all beautifully made however, the fingerless mittens came and only one had a thumb hole.

I contacted customer service and asked if I could return them for a non-defective pair. I was told that the replacement would incur duties and taxes (that I already paid), that they have no control over if but that I could get a refund instead, so I opted for a refund...RADIO SILENCE...BUYER BEWARE!

July 17, 2025
Unprompted review
Aran Traditions logo

Reply from Aran Traditions

Hi Deanna, Apologies for this. We had somehow missed this email. I think as we were responding to emails from both you and your husband in separate chains about the same order it must have got lost somewhere. It was not our intention to withhold any funds. We have refunded the cost for the faulty mitten. Apologies once again for the manufacturing defect.

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Rated 5 out of 5 stars

Great Customer Service

I had a problem with some mittens bought for ma as a Christmas gift. Sam was incredibly helpful and sorted the problem graciously. Lovely replacement mittens, thank you.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and style

These quality products in fantastic color selections and various styles make wonderful gifts for anyone on your list.

November 18, 2023
Rated 5 out of 5 stars

warm and comfortable

i have bought your hats and head bands and i think they are well made they are warm and comfortable they don`t lose there shape and go saggy they stay in place so you don`t have to keep adjusting them.

March 14, 2024
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Rated 5 out of 5 stars

Worth every penny..

I have a smallish head its the only hat that fits..The lining inside makes it lovely and warm to wear..Looking for my next purchase..Thank you..

February 24, 2024
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Rated 3 out of 5 stars

Beautiful product, shop around

Beautiful product, only issue was cost. Was £5 cheaper from shop in Stirling but did not have in cream, so ordered direct from company as usually same price or cheaper, not in this case. However, lovely hat and wife very happy with it.

February 18, 2024
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Rated 5 out of 5 stars

Brilliant Item

Brilliant Item, just what I wanted! Excellent site, great communication and fast delivery! As you can tell, I am delighted And would recommend!

February 6, 2024
Rated 5 out of 5 stars

Loved my Wales hat

Loved my Wales hat. I received it at lightning speed in time for the first six nations match. Lovely and warm, and fitted perfectly. Great service. Many thanks.

January 22, 2024
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Rated 5 out of 5 stars

Quick

Quick, efficient service and lovely, well made items received. Have bought a few times and will use again

December 30, 2023
Rated 5 out of 5 stars

First class customer service

I was looking to replace a cable knit headband I had lost and when I saw the colour I wanted was out of stock, I emailed to ask if this was temporary or whether the colour had been discontinued. I received a very speedy reply from Jonny, who told me that while it had been discontinued, he had looked through the warehouse and found one headband in the colour in question, giving me a link to enable me to order it. What terrific customer service (and good quality headband!) - thank you Jonny

January 10, 2024

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