Arbor Garden Solutions Reviews 

2,036
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as robust, sturdy, and well-made, providing good value for money. Many people found the items easy to assemble, noting clear instructions and pre-cut components that fit well, leading to a positive project completion. The delivery service is frequently highlighted as excellent, with items arriving promptly, on time, and often with helpful drivers. However, some customers also noted occasional issues with assembly instructions, mentioning they could be unclear, or that pre-drilled holes sometimes did not align or were missing. A few other people also felt that delivery communication could be improved, with some experiencing unexpected arrival times or drivers requiring assistance. Additionally, a small portion of people found minor flaws in the wood, such as chips, rough hewn surfaces, or incorrect screw sizes provided.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as sturdy, well-made,... See more

Quality

Consumers generally report positive experiences with product quality, describing items as sturdy, well-made,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction from ordering to... See more

Instructions

People report ambiguous experiences with instructions, with many reviewers finding them clear, concise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reasonably quick delivery, the delivery driver did require help to unload. The decking kit arrived with some planks missing but on informing Arbor these arrived within a week. The kit was easy to as... See more

Rated 5 out of 5 stars

Amazing product. Fantastic quality & looks beautiful. Had been looking for potting bench for a long time & this one was a great choice at a really good price. Great delivery service & so easy to put... See more

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

From purchasing and finishing the project was really good. Pergola kit came in time, and everything delivered to complete it. Now the project has been built with no problems and looks absolutely perfe... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,036)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So impressed

So impressed. Not easy to put together but worth every penny. Definitely would buy again if I needed another work bench.

March 8, 2026
Rated 5 out of 5 stars

Great strongly built Bin Store

Great strongly built Bin Store.
We looked at lots of these storage bins and settled on these ones. Really strong, treated wood and after a little fiddle all 3 bin bays secured together. Lids are heavy duty so no chance of blowing off.
Delivered really promptly too with no dilly over packing.

March 4, 2026
Rated 5 out of 5 stars

Great customer service, great product

Before purchase i queried the height of the beach and received a very quick response (great), with a message the height could be personalised for no extra charge (great). It arrived quickly and was easy to assemble. Great service, great product

March 3, 2026
Rated 4 out of 5 stars

Great work bench.

Work bench is great just what I needed,the instructions could do with been a bit clearer,
I had to resort to the picture of same work bench.
Delivered 3 days earlier than expected.
Overall great.👍

March 2, 2026
Rated 5 out of 5 stars

Good quality Log Store.

Ordered on line. Delivered when they advised they would on time, placed where I asked. I followed the instructions to assemble my log store didn't take long and looks really good. Not bad for a retired lady without any help.😀🪛

February 10, 2026
Rated 5 out of 5 stars

Good experience

Re arraigned delivery to a more convenient day, good delivery and product as described - overall good experience

February 18, 2026
Rated 5 out of 5 stars

Workbench with drawers

The Workbench with drawers is a very sturdy piece of furniture and perfect for my workshop, so I'm leaving a 5 star review. The delivery to London took the whole of the estimate period, it wasn't late but I had hoped it would arrive a bit sooner (I had to email them to chase, and then it was delivered the next day).

The instructions were terrible. I had the 5 foot bench, the instructions showed a larger model, which was mostly OK, except that on the picture they showed the middle panel with the drawer rails on the "inside" of the centre top support beam, in reality on my model this piece is affixed to the "outside" of that support. There was also nothing to indicate that this centre support wasn't actually in the centre- it was a couple of inches off, so there was a "right side" for the drawers and the other for the shelves. It took me ages to understand why nothing lined up- turns out I was building the drawers on the wrong side of that support beam. Once I figured that out, the assembly was quick and easy. I wasted nearly two hours for want of a simple sentence missing from the instructions "Please note, on the 5ft model the drawers are affixed on the side that is XXinches long, and to the outside of the middle beam, not like in the picture".

Other than that frustraton, I am happy with the end product. One of the handles cracked when attaching it, and they posted a new one out to me straight away- this was great customer service.

February 17, 2026
Rated 5 out of 5 stars

Great Customer Service

From the moment I made the purchase there were email updates on my order. When I received the email on the delivery date which didn't have a specific time frame I gave Arbor a call and they were extremely helpful and stated they would get the delivery driver to call me 30mins from when they would be at my address. This was great as I needed to go out for a short period of time and could let my neighbour to keep an eye out and accept the delivery for me.

Great customer service!

January 18, 2026
Rated 4 out of 5 stars

One of the posts I received was warped

One of the posts I received was warped. I emailed the company on a Saturday, not expecting a response until the the Monday following. I received a reply the same day and a replacement post in the exact timescale promised by the Company. I used the QR code supplied with the paperwork to download the assembly instructions. There appear to be two errors. There are words missing in Step 8, so it doesn't make any sense. Also, I think someone should check the maths in Step 2 in light of the change in the design. The amount to be cut off the length of the post if it has to be modified is 50mm longer than printed (I think !)

February 2, 2026

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