Arbtech Consulting Ltd Reviews 583

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions smooth and pleasant. The service is consistently described as efficient and reliable, with many appreciating the quick response times and rapid turnaround on reports, which is especially beneficial for tight deadlines. People also highlight the excellent communication and high standard of work delivered, often noting that their needs were taken into consideration. However, some customers also noted concerns regarding pricing, describing it as astronomical and feeling that the process was not good value. A few other people also felt that the customer service was poor, experiencing slow response times, dismissiveness, and a lack of thoroughness in inspections, leading to unnecessary stress and delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their approachability, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the efficiency,... See more

Response time

Consumers find response times to be positive, with many reviewers praising the quick responses to inquiries... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the pricing competitive and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing disappointment due... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very efficient company, everything was on time and the report was comprehensive. An amendment was needed due to my error and Katie Belbin was a star and it was quickly changed and the report sent ba... See more

Company replied

Rated 5 out of 5 stars

Katie has conducted our survey in Epsom in polite and professional manner. She is very knowledgeable in all aspects involving her work and took her time to explain the process. I won't hesitate to... See more

Company replied

Rated 5 out of 5 stars

Arbtech were very responsive and helpful from the initial enquiry right through to undertaking the initial survey. Our PEA was completed by Kirk Mason, who was exceptionally thorough, and really... See more

Rated 5 out of 5 stars

We required a Preliminary Risk Assessment Phase 1. Charlie was a pleasure to deal with throughout the process. Very friendly and accommodating, making everything run smoothly. I’ll be sure to contact... See more


Company details

  1. Environmental Consultant

Written by the company

The UK’s leading Biodiversity, Bat and Tree Survey Experts - Bat Surveys, Tree Surveys, Ecological Consultants, Ecology Surveys for Planning Permission across the UK


Contact info

4.2

Great

TrustScore 4 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlie Radiven

Charlie was always so fast at replying, it made me feel like very valued. She has always been extremely helpful when I needed any help or support and I couldn’t have asked for a speedier or more professional service.

May 14, 2025
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks Craig. Charlie will be pleased to hear that.

Rated 5 out of 5 stars

Great company to work with and they…

Great company to work with and they have a wide range of qualified experts who provide professional and detailed reports/services. In order to apply for planning permission I needed an extensive list of surveys carried out, Arbtech completed these in a timely manner and to an extreme high quality.

April 21, 2025
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks for the review James! We were happy to help

Rated 5 out of 5 stars

Quick response

Quick response, kept me informed. Friendly service
Thanks

April 24, 2025
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks Farhat!

Rated 5 out of 5 stars

I had a PRA carried out recently by…

I had a PRA carried out recently by Arbtech, the experience from start to finish was excellent, the ecologist was excellent, and my report arrived exactly when I was told it would do, I am very pleased with the service from Arbtech and would certainly use them again

April 15, 2025
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks Kevin!

Rated 5 out of 5 stars

Outstanding

I have been trying to steer my way through the planning process to build a sports field for our school

We had onerous and unreasonable conditions as part of the permission and the various officers went out of their way to create hurdles and were unwilling to explain clearly what they required.

In desperation I stumbled on Arbtech Geo Environmental department, it was a revelation. I dealt with Charlie who went out of her way to deliver the contamination report, it was the first time I felt that someone was helping rather than hindering the project. The report was available in 2 days.

Charlie is outstanding.

We will now use Arbtech to complete all of the remaining conditions and always use it in the future, in particular the Geo Environmental department

April 17, 2025
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks for the review JP. Charlie will be pleased to hear that :)

Rated 5 out of 5 stars

Phase 1 Land Contamination Report

Very comprehensive report, requested by Council following planning approval. Documentation delivered within expected time-frame. Helpful and pleasant agent.

April 15, 2025
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks for the review Dawn!

Rated 5 out of 5 stars

I have worked with Arbtech on many…

I have worked with Arbtech on many projects in the past 2 years. Their ecological consultants are very client focused, which is critical, and clearly understand the client brief and expectations. The service is efficient and all the consultants I have worked with are friendly and approachable. Very professional company, who I have no hesitation in recommending.

April 9, 2025
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks! We're looking forward to working with you again soon.

Rated 5 out of 5 stars

The service was excellent from the start to completion

The service was excellent from the initial phone call to the execution of the required survey. I would recommend the company to anyone needing ecology support.The consultant that was assigned to our survey acted professionally and was a credit to the company.

April 4, 2025
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

Thanks for the kind words!

Rated 1 out of 5 stars

Awful company

Awful company, awful management. They owe a lot of people, a lot of money. Consultants do their best but are up against the clock and rush everything. Rushed work does not equal anything that is good quality. Do not take a job working for or with this company, client or consultant. They are atrocious!!!!

November 20, 2024
Unprompted review
Arbtech Consulting Ltd logo

Reply from Arbtech Consulting Ltd

We're sorry to hear that you think we are atrocious. We have no record of you on our systems and you declined to provide anything to help us identify you so we can't address your issues directly. However, your claim of 'They owe a lot of people, a lot of money' is completely false and I have no idea how you have come to that conclusion. Feel free to get I touch if you would like us to address any problems you have directly.

Rated 5 out of 5 stars

Excellent experience with Arbtech & Charlotte.

I had an excellent experience with this company. I requested a Preliminary Risk Assessment Report and this was undertaken in an extremely timely manner. I worked with Charlotte whose communication throughout was excellent.

I would 100% recommend this company and Charlotte. Even the booking team etc were extremely efficient too.

Thanks for your service.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended & Good Ecology Consultancy

We worked on couple of projects with 'Arbtech Consulting' and it was a great experience. I would recommend this firm to get better biodiversity and ecology based direction. Arbtech have qualified and experienced team to lead the projects!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service – Highly Recommend!

We had a fantastic experience working with Arbtech for both our Ecology Assessment and Green Infrastructure Statement (GIS) as part of our planning application. From start to finish, their team was professional, efficient, and highly knowledgeable.

A special thank you to Kayleigh, who was incredibly helpful and responsive throughout the entire process. She ensured everything ran smoothly, kept us updated, and answered all our queries promptly. The reports were delivered on time and met all the necessary requirements.

If you’re looking for a reliable and professional ecological consultancy, Arbtech is definitely the company to go with! Highly recommend their services.

— Sammy

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

We work with lots of consultants and Trystan and Charlotte have been great! Arbtech offer a lot of different services and the work so far has been great. I highly recommend!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Having been let down by two other companies Arbtech were quick and efficient from the outset. Communition was good and our ecologist Michelle Huang was brilliant. Highly recommended.

February 13, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look