Arc Comms Reviews 113

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been a client of Arc Comms for a number of years now, and always found them efficient, prompt and helpful. This time, however, Nick went over and above in service. I changed providers and all... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Arc for over 15 years, probably since they opened their doors. The relationship is mainly over the phone, though in the early days we used to visit the office. They manage an... See more

Company replied

Rated 5 out of 5 stars

I was a little sceptical when MacKenzie cold called regarding upgrading our EE account. I didn't want a new phone just a new sim, there was no hard sell he listened and got me what I wanted. He go... See more

Company replied

Rated 5 out of 5 stars

Arc offered us a few networks and packages to suit our needs, and we ended up choosing EE. The service from Arc is excellent. Although we can still call EE everyone in our office much prefers to call... See more

Company replied


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Untiring service

I've been a client of Arc Comms for a number of years now, and always found them efficient, prompt and helpful. This time, however, Nick went over and above in service. I changed providers and all went well apart from one glitch, namely I couldn't make calls to landlines. It took a lot of work and phone calls on Nick's part, but all done with great good humour, patience, tenacity and kindness and finally, to our joint relief, success!

Thanks Nick! You've been brilliant.

February 17, 2026
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you so much for your kind words! We’re thrilled Nick could go the extra mile and get everything sorted for you. Your feedback means a lot to us!

Rated 5 out of 5 stars

Been Having A Great Relationship With Arc Comms.

We have been dealing with Arc for over 15 years, probably since they opened their doors. The relationship is mainly over the phone, though in the early days we used to visit the office. They manage and look over my mobile phone business contract with EE, formally Orange. Though we are only a small business, (less than 10 handsets) that does not stop them from providing us with a first class service, year on year. We have a designated business account manager, who never fails to seek out the best deals based on our requirements, including Sim only deals... They also reward our loyalty with kickbacks, it used to be phone cases, chargers etc, but now its cash transferred back into your account... Would 100% recommend these guys, our topman there is "Nick"....

January 26, 2026
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for taking the time to leave such a thoughtful review.

It means a great deal to us that you’ve trusted us for over 15 years, and we’re delighted to hear that our service continues to meet your expectations — regardless of business size.

We’ll be sure to pass your kind words on to Nick, who takes great pride in looking after his customers.

Thanks again for your loyalty and recommendation — we look forward to continuing to support your business.

Rated 5 out of 5 stars

Arc solutions makes it easy

Arc solutions makes it easy. I've been a customer of arc for over 11 years now and look forward to hearing from Nick the vender every few years, I find him pleasant, helpful, honest and the company as a whole is so time saving. They come up with a new contract every 36 months for me and I sometimes take a phone with that or continue with the one I have. There is no hidden costs involved with arc which is another thing I value. They remove any leg work for me and for someone with ADHD and autism it makes life so simple. I literally do nothing. He asks what I need and finds me a great deal to match my needs. I'm always trying to save money on things and they have always found me an affordable contract that I'm happy with. I have to be honest I don't understand contracts and comparisons and sorting all that stuff used to send me in to a spin but since 2014 Ive not had to worry about that and it's really relieved some anxiety and stress for me. I definitely recommend the company not just for people like me who are neurodivergent but anyone because it really does take just 5 minutes to sort and saves so much time in our busy lives.

January 22, 2026
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re genuinely grateful for your loyalty over the past 11 years – it really means a lot to all of us at Arc.

We’re especially pleased to hear how positive your experience has been with Nick. He’ll be delighted to know that his honest, friendly approach and focus on finding the right solution for your needs has made things so straightforward and stress-free for you.

Thank you for your recommendation — we look forward to continuing to support you for many years to come.

Rated 5 out of 5 stars

Professional prompt service delivery…

Professional prompt service delivery throughout our contract.
Would be very happy to refer to friends, family and business colleagues.

January 20, 2026
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for the lovely review! We are really happy to provide you with great service!

Rated 4 out of 5 stars

I've received very good service from…

I've received very good service from this company for over 10 years now and have regularly dealt with Nick. Contracts always renewed on time and they're always prepared to try and help price wise. Very happy with my new contract.

August 13, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Dear Neil, Thank you for the great review! Please dont hesitate to get in touch if you need any ongoing support or assistance!

Rated 5 out of 5 stars

Happy client

I found all aspects of our negotiating our facility renew broadband and mobiles was conducted with professionalism, I have been with Arc some 14 years and am happy to continue with them, good company to deal with.
Pete Davies

September 1, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Dear Peter,
Thank you for sharing your review of our service.
We are grateful to have been able to help you with both broadband and telecoms and if you need any future support please don't hesitate to get in touch.

Rated 5 out of 5 stars

Excellent company that we have been…

Excellent company that we have been with for many years. Customer service is first class from Nick Lansom in particular.

August 18, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Dear Haydn. Thank you for the great review. Nick will be really pleased with this feedback too. Many thanks!

Rated 5 out of 5 stars

Excellent service

Excellent service, they always provide the best deals and frinedly service whenever contacted.

August 21, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for the lovely review!

Rated 5 out of 5 stars

Have used the Ark Comms company for years .

Have used the Ark Comms company for many years always had very good service.
Nick is great got me a good deal on a new A 16 phone better phone lower monthly payments would advise any phone users to use this service. Kind regards Mike pollock.

August 15, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Dear Mr Pollock, Thank you for the lovely review and glad we continue to provide a great service for you and your business! Please don't hesitate to get in touch whenever you need support!

Rated 5 out of 5 stars

For some years I have been using their…

For some years I have been using their services and they have consistently provided cost effective solutions to my company's requirements.

August 14, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for the wonderful review!

Rated 5 out of 5 stars

GREAT SERVICE

I have been with Arc comms for few years now.
Great team, helpful people, attentive and great offers.
I highly recommend them.
Nick and the team really take the stress out and give you peace of mind! Thanks

August 12, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for the wonderful review! If you need any future support please don't hesitate to get in touch!

Rated 5 out of 5 stars

Have used Arc for several years &…

Have used Arc for several years & always get good service
Steve adjusted my existing lines, reduced costs, so my new iPhone 16 Pro was a net £5pm extra spend. Happy days

July 30, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for the great review!!

Rated 5 out of 5 stars

I'm well pleased with the service that…

I'm well pleased with the service that I get from ARC . My phone is something I use without really thinking about it. But Steve rings me just when I need to upgrade. He knows what I want and, considering we only talk once a year or so, he knows what I need and is ready with a suggestion. The conversations are friendly and not at all patronising as we non-techies sometimes suffer. And he knows my name so ten out of ten to his database.

April 15, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Dear Peter, thanks for the wonderful review! Really pleased to hear that you have had great service!

Rated 5 out of 5 stars

Outstanding Service for Connectivity…

Outstanding Service for Connectivity and Telecoms Solutions!

I've recently had the pleasure of working with Arc Mobiles and can’t recommend them highly enough! Fantastic service all round. Antony and Lee were absolutely wonderful to work with and the team is lovely - professional, knowledgeable and clearly committed to delivering an excellent service.

They're quick, their expertise is clear and they really look after their customers.

Working with them was seamless and they paid very promptly, which speaks volumes about their professionalism and integrity.

If you’re looking for a trusted provider for business telecoms and connectivity solutions, Arc Mobiles should be your first choice. Highly recommended! Thank you!

March 6, 2025
Unprompted review
Arc Comms logo

Reply from Arc Comms

Many thanks Rowena!

Rated 5 out of 5 stars

Great Staff & Good Company to Deal With.

I was a little sceptical when MacKenzie cold called regarding upgrading our EE account. I didn't want a new phone just a new sim, there was no hard sell he listened and got me what I wanted.
He got back in touch when another business phone was coming up for renewal and changed this to sim only for me. Once again I was impressed with his swift action, everything was sorted for us with no disruption. I would recommend Mackenzie and Arc Mobiles

December 1, 2024
Unprompted review
Arc Comms logo

Reply from Arc Comms

Thank you for the lovely review. If you need any future support please don't hesitate to get in touch

Rated 5 out of 5 stars

Great to work with Arc

Great to work with Arc. The people there are lovely to deal with and paid our invoice nice and early!
Many thanks and we hope to work with you again soon.
Donald

November 25, 2024
Unprompted review
Arc Comms logo

Reply from Arc Comms

Hi Donald,
Thank you for the lovely review of your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look