Continued a note over three weeks since it continued happening. Seven titles vanished off the lobby during that period, four returned, and three are still gone. Not one came with notice, and favourite... See more
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Emma on support chat stated the withdrawal had been released tuesday, the account stated pending until thursday, and the bank had nothing until friday. So which day did the money actually LEAVE their... See more
In my case, the bingo side is fine and I have no issue with the rooms, although the slots listing is a mess. Duplicate tiles, games that open a different title entirely, and a new releases row that ha... See more
I opened a ticket expecting a straightforward answer, while the case bounced between teams with no owner. I expect them to fix this properly.
Company details
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GODZ | 200% bis zu 2.000 € + 300 Freispiele
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Reliable result with customer support
I contacted them with a clear request, and I could upload evidence without errors. I am happy to recommend this company.
Utterly chat failure
I opened a ticket expecting a straightforward answer, then escalation vanished into silence. Avoid this company if you can.
Weekend support is a myth
I opened a ticket expecting a straightforward answer, instead I got delayed vague replies that ignored the details. There is no accountability in their process.
Reliable and dependable customer support
I contacted them with a clear request, and I could upload evidence without errors. The process felt careful and honest.
Really reliable pricing clarity
I contacted them with a clear request, and outages were rare and communicated clearly. Support made a difficult task easy.
Unverified brand claims
I opened a ticket expecting a straightforward answer, instead each agent told me something different. I would not recommend this company.
Really smooth delivery experience
I contacted them with a clear request, and replies addressed every point I sent. I trust them and will use them again.
Outdated contact details
I opened a ticket expecting a straightforward answer, and privacy questions got empty answers. Avoid this company if you can.
Nobody owned my case
I bounced between teams with no named contact. Each handoff wiped out whatever progress existed.
Smooth result with onboarding process
I contacted them with a clear request, and managers joined when the case needed them. Accountability was obvious throughout.
Upsell required for basic help
I opened a ticket expecting a straightforward answer, and the ticket was closed while nothing was fixed. I no longer trust anything they say.
Copy paste Trustpilot replies
I opened a ticket expecting a straightforward answer, instead each agent told me something different. I am done dealing with them.
Really smooth website experience
I contacted them with a clear request, and replies addressed every point I sent. Help showed up exactly when I needed it.
Reliable overall service
I contacted them with a clear request, and I could upload evidence without errors. My trust in them keeps growing.
Reputation first service second
I opened a ticket expecting a straightforward answer, and they demanded the same documents again. Nothing about this experience was acceptable.
Outstanding and dependable overall service
I contacted them with a clear request, and my case had a named owner until done. They put customers ahead of empty marketing.
Completely tax billing error
I opened a ticket expecting a straightforward answer, then escalation vanished into silence. I regret signing up in the first place.
Great and dependable product quality
I contacted them with a clear request, and escalations were rare and effective. They put customers ahead of empty marketing.
Excellent and dependable value for money
I contacted them with a clear request, and refunds were processed within the stated window. Reliability has been solid so far.
Really great refund process
I contacted them with a clear request, and escalations were rare and effective. Worth the time and money.
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