Arcade Geeks Reviews 203

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as fantastic, high-quality, and well-built, bringing back many memories. The staff receives frequent praise for their helpfulness, politeness, and excellent communication, even going above and beyond to assist with issues. Many appreciate the personalized service and the effort made to ensure satisfaction, with some deliveries even arriving earlier than expected. However, some people experienced significant delays with delivery, sometimes due to lost items or issues with couriers, leading to frustration and a lack of tracking information. A few customers also received products with initial faults, such as scratched screens, non-working joysticks, missing parts, or internal wiring problems, requiring further attention or replacement parts.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting significant delays,... See more

Staff

People report positive experiences with staff, with many reviewers praising staff members for their... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reporting significant issues such... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant delays, lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had complications with delivery as DPD lost my item, but as for arcade geeks they were understanding and made another machine for me, so I can’t fault them. Truly thank you. The machine has been deliv... See more

Rated 4 out of 5 stars

Ok let's remember it's December and couriers are busy, so the " Classic Arcade Machine arrived a day late. Installed it and only sound and no screen working.. rang up and discovered the monitor lead... See more

Company replied

Rated 4 out of 5 stars

Slight delay in receiving arcade machine but was worth the wait. Fantastic machine, great quality cabinet, number of games included as standard is incredible.

Rated 4 out of 5 stars

Ordered a machine 1st July, said 3-4 week delivery which was no problem. Received no updates or communication so asked for an update 3 weeks in, received a prompt email reply saying the unit... See more


Company details

  1. Video Arcade

Written by the company

Our Mission is to help you relive your own gaming golden age. About Arcade Geeks, we come to work every day because we love games - and we want to share the love. The growth of retro video gaming has been staggering over the past decade. gamer's around the world fondly remember their first high score, the beautiful simplicity of those classic games, and the adrenaline pumping music and sound effects. We will bring you some gaming videos of our arcade machines in action, and some tips on how to build your very own build, We are a UK specialist at building Arcade Machines Insert 10p to continue...Enter Arcade Geeks @ www.arcadegeeks.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just Brilliant

Just Brilliant, the quality is great and the service is outstanding. DPD didn't take great care on delivery of item but the geeksquad couldn't be more helpful with sorting things out. If your thinking of buying an arcade machine then don't look anywhere else as you won't be let down by this company.
Fantastic buy for all ages from my 9yr old granddaughter to my 82yr old Dad, so much fun and memories
Thanks.

March 14, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

I just want to thank Arcade Geeks for…

I just want to thank Arcade Geeks for their professional service. No issue was too big and I ended up with an arcade machine that will last me for generations. The standard of this machine is amazing from the craftsmanship to the amount of classic games packed in to this that hits the nostalgic note perfectly. Cannot recommend enough, thanks again!

March 5, 2022
Unprompted review
Rated 4 out of 5 stars

Ordered Rocky arcade machine for my…

Ordered Rocky arcade machine for my son’s birthday and he absolutely loves it.
Playing games I use to play when I was younger.
Arcade machine is made to a very high standard and would definitely recommend to friends and family!!!!!!
Person i spoke to was very helpful and ensured I received my Arcade machine today due to previous delays out of there control.
One thing they could improve in there service is prior to making the machine maybe send the design out to the customer to ensure happy as minor error on the rocky machine which my son noticed was an Australian flag behind Rocky and Apollo when should be American.

March 1, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Arcade Magic

Brilliant the arcade machine arrived on time and worked brilliantly and was so easy to use straight out of the box.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic arcade machine

Received my arcade machine yesterday (Batman/Joker), firstly the quality of the decal is first class and with over 8000 games this will keep me quiet for a long time. It was a big investment but well worth the money, really pleased with it. The after support has been brilliant.

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

An outstanding product and amazing…

An outstanding product and amazing customer support. My wife bought this machine for me as a present. It was something I didn't really know I needed...but when it arrived I was completely blown away by the quality of the build and the selection of games. We had one or two issues during the first week and the team dealt with them immediately: what I have now is literally a recreation of every arcade machine I played during the 80s, all rolled into one package. I've already chalked up hours on it. Highly recommended.

November 23, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Been looking for a arcade machines…

Been looking for a arcade machines forever when I came across the guys at Arcade Geeks! The guys couldn't of been more helpful from start to finish Joe and the guys talked me through the whole process even saving me money when picking the options.
I couldn't recommend Arcade Geeks more

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased a Marvel arcade machine for…

Purchased a Marvel arcade machine for my husbands 50th. Arrived when it said would arrive. Service and communications have been 1st class. Throughly impressed with machine. Everybody that has visited us since has jumped straight on it to play games. Well worth the money. Highly recommended.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a Star Wars AG classic machine…

Bought a Star Wars AG classic machine and asked for custom trim, illuminated buttons and joystick. All completed to a great standard, requested delivery on a certain date and was delivered exactly when requested.

Delighted with the machine, quality is outstanding. Service was brilliant, always replied straight away.
As said in other reviews, pics don’t do the machines justice. They really are so thing else.

Pleasure to deal with Arcade Geeks! Highly recommended!

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

starwars games machine . oct 2021.

hi i brought a new arcade machine from this company last week starwars machine which they built me fantastic machine well packed and put together come very next day when finished . this company gives great service from start to finish each question i asked one of the team got back to me straight away. ive got 7000 games plenty of fun coming up customer service fantastic . would by from these guys again .starwars retro games machine. colin arnold essex.

October 20, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outta time !!

Just had back to the future theme arcade machine with the pro games package 8000 games.couldn’t believe the very high quality when got it all out of the box.looks absolutely stunning.the picture online don’t do it justice till you see it in the flesh.absolute pleasure to do business with.any query I had was answered straight away.was told every step of the way from ordering to getting delivered.if you want to relive some fond childhood memories save up and get one of these you won’t be disappointed at all.thanx guys for first class service

September 21, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

I gave arcade geeks 5 stars because the…

I gave arcade geeks 5 stars because the whole experience was very satisfying the service was very good and the staff were excellent very friendly the machine I bought was better than what I imagined it would be.the machine arrived on the day they said it would very easy to set up.i would strongly recommend arcade geeks to anyone who is looking for a bit of nostalgia with all the arcade classic video games.i am extremely happy with mine and when I finally move into a bigger house I will seriously consider buying a 2nd arcade classic machine 5 stars plus thanks arcade geeks a very satisfied customer Roy

June 7, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look