Arcadesystems Reviews 

607
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently mention the massive selection of retro games and solid builds that are very easy to access through the portal. People also appreciate the responsive customer service team and the helpful guidance provided both before and after making purchases. Some reviewers were not happy with frustratingly slow download speeds and recurring connection failures that disrupted their experience. Some people also felt that technical support failed to resolve their access issues properly, leaving them struggling to get things running. A few consumers additionally noted that links or files did not always work as expected upon completion.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the solid builds, curated... See more

User experience

Customers consistently note ambiguous experiences with user experience, as many reviewers appreciate the easy... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the responsive, friendly,... See more

Service

People report positive experiences with service, highlighting fast replies with questions and prompt... See more

Response time

Reviewers express mixed feelings about response time, with some customers praising fast replies and getting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying... See more

Rated 5 out of 5 stars

Been utilizing their collections for many years now! Very good with getting back to you with issues or concerns. Downloads are super large, not sure why people are complaining about that, it will tak... See more

Rated 5 out of 5 stars

I like the fact that arcade systems put all games in one place for me arcade systems is the best way to get retro games on portable devices. Before I used to have to find my romset online but now it's... See more

Rated 5 out of 5 stars

I have been a bit critical of arcade systems over the past year or so. But the systems have been radically updated. I was sceptical with using torrents for downloads but it works perfectly. Response t... See more


Company details

  1. Gaming service Provider
  2. also in
  3. Hobby Store

Information provided by various external sources

We Offer Hyperspin Pre-Configured Hard Drives, Hyperspin Cloud Downloads and Hyperspin Retro Gaming Systems. Plus RetroPie Images and SD Cards!


Contact info

3.9

Great

TrustScore 4 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(607)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Good product!

Good product!
Fully customizable, just take time to learn how file manager or the command line window work and you will feel rewarded.

I optimized duke nukem and doom to hd res, added impossible game to play such as shining force 3 scenario 2-3 english fan translated. Same goes for phantasy star generation 1 and 2 or dragon force 2 , grandia, policenauts, princess crown.
All playable in english when they were never released here...you get the idea

April 3, 2025
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Rated 5 out of 5 stars

Extremely good experience!

I purchased several images about 1.5 weeks ago, and things went so well that I decided to go ahead and purchase one of the twenty-five VIP memberships that they were offering. On the first builds, I followed their instructions and downloaded the 1.5TB and 4TB images within 36 or so hours, which seems exceptional IMO. I had a couple of hiccups, but their email response time has typically been 1- 3 hours during the day, and they got me back on track quickly. I am extremely pleased and look forward to new builds when they are released!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality

I have bought stuff from this company for a few years now. And everything has worked great and if issues happen just send an email and they help you, it also helps to be patient they have lives too. I have bought 5 drives in the past from them and also online access. They have a lot to choose from and it’s worth it for the quality and service.

April 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Best Retro Gaming Experience I've Had

Great layout and fast response time if you have questions. I had a few download speed issues and they quickly resolved them and followed up to make sure everything was working as intended. I've been scammed by others before but these guys are the real deal.

April 22, 2025
Unprompted review
Rated 4 out of 5 stars

a solid site for retro content

not a bad company definate has the stuff needed

April 11, 2025
Unprompted review
Arcadesystems logo

Reply from Arcadesystems

So you requested access for multiple builds which you have been given, yet still leave a negative review?

Rated 3 out of 5 stars

Very good product

Very good product, contact the company as I wanted to purchase more at the discount price that is still advertised on the website but told the offer has finished but 2 weeks on and no change to website

March 19, 2025
Rated 2 out of 5 stars

Sloppy, very dissatisfied.

Took forever to download the transfer of the files to the hardrive the game ran off a old version of launchbox that was not compatible with the updated version of launchbox. Lots of the emulators were outdated and non functional. Files were not seperated from roms such as bios, snaps, and images which were incomplete. Roms were labeled or misspelt wrong. Sloppy presentation altogether and for any noob would definitely not be user friendly out of the box. So like a car I scrapped it and used it for its parts.

March 18, 2025
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Reply from Arcadesystems

All of our Launchbox builds have recently been updated to the latest versions with many optimisations made, you can use Syncovery to sync all of the updates to your build. We also have several new servers online for improved speed across all builds.

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Rated 5 out of 5 stars

I can't recommend Arcade Systems enough !!!

I can't recommend Arcade Systems enough! I recently bought one of their pre-configured hard drives, and it has completely exceeded my expectations. Everything was plug-and-play, no complicated setup—just straight into gaming. The selection of games is absolutely massive, covering everything from old-school classics to more obscure titles I hadn't played in years.

Customer service was top-notch too. I had a small issue getting something to run (totally my own fault), and they responded quickly and helped me sort it out without any hassle. It’s rare to find a company that actually cares about making sure their customers are happy, but these guys do.

If you’re into retro gaming and want a hassle-free way to play thousands of games, this is the place to go. I’ll definitely be coming back for more in the future!

March 23, 2025
Unprompted review
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Rated 4 out of 5 stars

Great Experience

Amazing product, I just wish there were instructions on how to set up multiple controllers to play multiplayer games.

February 13, 2025
Rated 5 out of 5 stars

Got a 18tb Batocera drive and it works PERFECTLY!

Got a 18tb Batocera pre config drive and it works absolutely flawlessly .. every single emulator just works and is pretty much 99% configured ... im serious you dont need to do anything but boot into it....i have not had 1 bad game file so far.. plug a controller and you are on your way!.. or use a keyboard and mouse with some games if thats your jam...or a racing wheel!...maybe you like a light gun experience? Ive used a wii remote and it works as intended so thats pretty much done to...its a fairly clean wheel setup to not much fluff in the main wheel ...im not very tech savy and even i could use this drive..i like the intros...music..themes..all of it...alot of work went inot all of these drives and it really does show on the user end....if you ever have a question do not be scared to send Scott a message i cant sing enough praises really

March 11, 2025
Unprompted review
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Rated 3 out of 5 stars

I've been waiting 2 months, EDIT they respnded.

I've been waiting 2 months, no response from anyone. If your importing this to US don't bother it'll probably get lost n no one on usps or Arcade will address it. If it ever actually arrives n I can edit the review maybe I'll bump it up but for now, bad. EDIT!! They have reached out to Me and said they would send a replacement. If all goes well I'll adjust this review accordingly. But they did reach out.
EDIT PART 3- the product arrived randomly. It's solid, after all the wait it's pretty good, tooons of games n hard to test em all. My favorite one I was looking forward too, Gun on GameCube, was unfortunately bugged n unplayable but other worked fine! What I tried at least. I'd recommend just based on sheer game amount but be weary of how long it could take.

January 6, 2025
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Reply from Arcadesystems

Hi Jonathan, I’ve not seen an email from you? Please can you email sales@arcadesystems.co.uk with Subject Attn: Scott If your parcel is lost we will send a replacement as we send everything insurance so will claim against the courier.

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