ArchitecturalDepot.com Reviews 1,375

Prompt service and follow up by Elizabeth

I have some initial questions before I order in the representative over the phone was very knowledgeable and direct. In fact, the individual offered specific measurements based on what I provided and I’m glad I asked because it was certainly not the same dimensions I would’ve ordered. With the representatives insight I was able to correctly order the right item for my used case. I was so happy with my first order I ended up ordering more subsequently.

Shipping took over 2 weeks

My customer service rep, Laka, was absolutly amazing. She worked closely with me in ordering exactly what I needed. I gave her all my measurements over the phone and sent her a drawing. She built my order with all the lengths of railing and spindles based on each measurement and also ensured I had plenty of columns and newel posts to do the job right. I only wished there were mini tapered columns to make a newel post. That would have been amazing.

Very nice people to deal with. They try to
Help in every way

Ordered 4 faux beams on 7/4/2025. 1st delivery on 8/14/2025 provided 2 perfect beams and 2 broken beams. Reported the damage ASAP and quick response with 2 replacement beams ordered. 2nd delivery on 8/23/2025. This time, I made the FedEx driver wait while the beams were opened and inspected. Both replacement beams were cracked. Refused to accept them & back on the FedEx truck they went. Contacted customer support again and told them 2 more broken beams are on their way back to you. I also advised them the packaging is a joke and this will continue to happen unless these things are crated and cushioned with packing peanuts or bubble wrap. Delicate foam beams are literally wrapped in cardboard like a burrito with ends open & a few small wood pieces to keep them from falling out, but no protection from the carrier who throws these things around because they don't care. 3rd delivery of 2 replacement beams arrived on September 2, 2025. Guess what? You got it! Both beams cracked. I have asked repeatedly for a phone call from somebody at this company. I have even called. Currently we are waiting on a fourth attempt to complete our original order from over two months ago. I asked the customer rep that I spoke to how many times are we gonna have to do this before these are packaged well & can arrive undamaged. My project is so far behind schedule right now because of this fiasco with this nightmare of a company. I was told that they will continue to ship beams indefinitely. Really?! This is a nightmare company to deal with and I cannot recommend them to anyone. Customer service is horrible. Product is cheap and packaging is a joke. Maybe you can get away with buying products that are smaller and less likely to break in transit, but I would never recommend to purchase the faux wood beams from them.

One of the three shutter sets I ordered was shipped incorrectly. Despite it being over a month and several follow-up emails, the issue remains unresolved. I have now been informed that production for the replacement shutter is still more than a week away. While the shutters themselves are of acceptable quality, the customer service experience has been extremely disappointing.

Good quality, best price, was available right away, good communication and quick shipping.

Great selection of styles and colors, navigation friendly website and good prices.

The shutters are as they were stated. Arrived on date promised.

Very hard to find good quality pieces of wood, and very reasonable prices! Also, great, great care was taking and packing and shipping. I will definitely shop here again! Thank you!

Great customer service. Shipped samples very fast.

Great product, fast shipping and our 3D wall panels look amazing.

Got Damaged goods and they would not replace.

I’ve purchased multiple cedar corbel from AD and they have been a great addition to our property. The quality and price are phenomenal.

I did receive the wrong size shutters, but they quickly sent me the correct ones.

Service was excellent. Delivery through questions etc…. The product was better than expected, I would recommend the beams for anyone.

It's a beautiful product! All the tiles were square and level. Suggestion for installation: Take time to plan well. Measure, measure, measure!

My piece that I ordered was damaged in transit to my location I was able to still use it as I repaired the damaged area with some glue and touch up but anyway.

I purchased shutters last year to replace my 20 year old shutters that had faded badly from exposure to the sun. I replaced the upstairs shutters. This spring I replaced the downstairs.
Both times the prices were great. Shipping was fast and free. No problems whatsoever.