Completing a mortgage application can be very time consuming and frustrating. The process with Arc Home was straight forward and understandable. Questions were answereed quickly. Elecronic signing was... See more
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We kept getting your refinance letter and email. We’ve called several times but no answer. We’ve sent email and an appointment was set up but no call received. Made a follow up email. Finally, somebod... See more
Company replied
The whole team at Arc homes Atherton did an absolute fantastic job selling our house very quickly. We tried 4 other estate agents who were useless sending us time wasters. I highly recommend Angela, J... See more
The closing costs were not fully explained. We were told they would be $1300 which they were but the additional costs involved were not shared up front. We had to clarify when the closing papers were... See more
Company replied
Company details
About Arc Home
Written by the company
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.
Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.
We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.
Arc Home LLC is an Equal Housing Opportunity Lender.
Company NMLS #81386
For a full list of our licenses, please follow this link.
Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.
We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.
Arc Home LLC is an Equal Housing Opportunity Lender.
Company NMLS #81386
For a full list of our licenses, please follow this link.
Contact info
224 Strawbridge Drive, Suite 200, 08057, Moorestown, United States
- archomellc.com
3.7
Average
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Rude
Rude, condescending and inconsiderate. And those are the nicest things I can say about this company. Arc bought my loan and is the most unethical mortgage servicer I have had in four homes, forty two years and nine mortgage companies/servicers.
December 7, 2022
Unprompted review
Reply from Arc Home
Good Morning Mr. Thompson,
I am so sorry to hear about your inconvenience. Our agents are trained to provide excellent customer service, and it sounds like you did not receive that. If you could please reach out to customercare@archomeloans.net, we will investigate this for you further.
Hope to hear from you soon,
The Arc Home Team
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My experience with Arc Home was amazing!
My experience with Arc Home was professional and a very smooth process from application to closing of my loan. The entire team was amazing! I would highly recommend Arc Home to anyone looking for a mortgage lender.
The date of experience keeps changing what I chose - 10/26/2022 to 10/25/22 - tried to edit a few times.
October 26, 2022
Reply from Arc Home
Good Evening Jennifer,
Congratulations on your new loan!
We are happy to hear of your positive experience with Arc Home. Customer satisfaction is our top priority. If you have any questions or need further assistance with your loan servicing needs, please do not hesitate to contact us.
Thank you,
Arc Home
Flexible Loan Options for Self-Employed Borrowers
I am a physician working for a telemedicine company. They pay me as an independent contractor, meaning that I am considered self-employed for tax purposes. After a nearly 2-month search, Arc Home was the only lender I was able to find that was willing to pre-approve me for a mortgage after less than a year of self-employment. The team I worked with guided me through the pre-approval process and ultimately approved my loan in time for me to close on a home within 45 days of my offer being accepted. Shout out in particular to Sales Director Robert Chiusano, who was one of the most consistently prompt, helpful, and responsive professionals I have had the pleasure of working within any field! The loan underwriting process was honestly a bit of a pain, but I assume that's true with any lender. Regardless of your circumstances, but especially if you are a non-W2 employee looking for a reputable mortgage lender with more flexible loan options, I would definitely recommend reaching out to see if Arc Home may be right for you.
October 25, 2022
Reply from Arc Home
Hi Mr. Parker,
We are so pleased to hear of your loan experience. Customer satisfaction is a top priority at Arc Home. I will share your feedback with Rob and his team. Please let us know if there’s anything else you need and thank you for choosing Arc Home!
Thank you, Arc Home
My loan agent
My loan agent (Luis) went above and beyond to make sure all my concerns and questions are addressed accordingly. He's was very kind, understanding and readily available. I'm happy to have him and would like to work with him again if given the opportunity
September 5, 2022
Reply from Arc Home
Good Morning,
Thank you for taking the time to provide your positive feedback. Providing the best loans experience is our top priority at Arc Home. Please let us know if you need any further assistance and thank you for choosing Arc Home for your home loan needs.
Thank you,
Arc Home
Application review
Great experience. I intend to refinance with Arc at the beginning of the year.
August 25, 2022
Reply from Arc Home
Hi Ms. Honour,
Thank you for your review! We are happy to hear of your experience and will share your feedback with the team internally. Please let us know if there is anything else you need and thank you for choosing Arc Home.
Thank you,
Arc Home Direct Team
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Reply from Arc Home
Hi,
Thank you for your review. We are happy to hear of your positive experience with Arc Home. It is our top priority to provide our customers with the best loan experience. Please let us know if there is anything else you need.
Thank you for choosing Arc Home!
Thank you,
Arc Home
It's Just Okay
So far the process of this cash out refi is going okay. I'm a little taken back by having to pay for the appraisal out of pocket. There are also more questions & documents that I've had to provide compared to my last refi a year or so ago. I wish I would have contacted my current lender to get a second quote but I didn't. I'm very curios to see what the final # is going to be.
August 17, 2022
Reply from Arc Home
Hi Mr. Wermes,
Thank your for your review. We appreciate the feedback. A positive loan experience is our #1 goal at Arc Home. I will have our Sales Director reach out to you to discuss your loan experience in detail. Please let us know if there is a good time to reach you.
Thank you,
Arc Home
Very Satisfied
Luis Lopez and Linda Hunter were a pleasure to deal with. I was helped through the process and everyone at ARC was helpful and competent.
August 17, 2022
Reply from Arc Home
Hi Rob,
Thank you for choosing Arc Home for your home loan. We are so happy to hear of your positive experience with Luis and Linda. Please let us know if there is anything we can do to assist you further.
Thank you,
Arc Home
Reply from Arc Home
Good Morning Ms. Williams,
Thank you for your review. We are happy to hear of your positive experience with Arc Home. It is our top priority to provide the best loan experience. Please let us know if there is anything else you need. Thank you for choosing Arc Home!
Thank you,
Arc Home
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Great start at initial application and…
Great start at initial application and things have changed ... poor response time and never takes my calls.
July 24, 2022
Reply from Arc Home
Good Morning,
We are sorry to hear your experience has changed. Providing the best loan experience is very important to us at Arc Home. We will have someone reach out to you tomorrow to discuss any open questions regarding your application. Please let us know the best time to reach you.
Thank you,
Arc Home
The application process was easy
The application process was easy. My loan officer was knowledgeable and kept me updated every step of the way.
July 6, 2022
Reply from Arc Home
Hi Marilyn,
Thank you for your review! We are happy to hear of your experience. Please let us know if there is anything else you need and thank you for choosing Arc Home.
Thank you,
Arc Home Direct Team
Arc home loan worker
Arc home loan worker, worked together with me in giving me all the. Information I need to be able to succeed in getting through to refinance my house. I will recommend my friends to ARC home loan should they need to refinance their homes. Arc home is better than others, because they are fast.
May 18, 2022
Reply from Arc Home
Good Evening Ms. Ukwuachu,
We are glad to hear about your experience and happy to have you as a Arc Home customer. Please let us know if there's anything else you need.
Thank you,
Arc Home
Friendly and prompt!
May 10, 2022
Reply from Arc Home
Hi, Thank you very much for your review. We’re happy to hear of your experience. Please let us know if there’s anything else you need and thank you for choosing Arc Home!
Thank you,
Arc Home
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Cash Out Refinance
After pulling my credit and having me submit the necessary documentation for a refi, I was told later that the application was cancelled due to not owning the property longer than 6 months. This should've been expressed in the beginning of the process.
April 25, 2022
Reply from Arc Home
Good Morning,
Thank you for taking the time to leave a review. We are sorry to hear of your experience. Our Sales Director will reach out to you directly to speak with you more about your experience.
Thank you,
Arc Home
Reply from Arc Home
Hi Denene,
Thank you so much for your review. We’re happy to hear of your experience of Arc Home. Please let us know if there’s anything else you need and thank you for choosing Arc Home!
Thank you, Arc Home
Professional and courteous two thumbs up
February 2, 2022
Reply from Arc Home
Good Afternoon,
Thank you for your review. We’re happy to hear of your experience of Arc Home. Please let us know if there’s anything else you need and thank you for choosing Arc Home!
Thank you,
Arc Home
I have had a very good experience with…
I have had a very good experience with Arc. Patrick Neely worked with me and explained and answered all of my questions. He was very nice, professionals and patient with me.
October 27, 2021
Reply from Arc Home
Hi, Thank you so much for your great review. We will pass on your review to Patrick and we thank you for choosing Arc Home for your mortgage servicing needs!
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very bad experience people do not…
very bad experience people do not respond to e-mails.
October 23, 2021
Reply from Arc Home
Hi Enrique, We apologize for the inconvenience! Could you please email us at customercare@archomeloans.com so we can assist? Thank you, Arc Home
Being able to refinance our will set my…
Being able to refinance our will set my wife and I free. I appreciate the kindness and patience of Patrick Neely.
October 18, 2021
Reply from Arc Home
Hi, Thank you so much for your review. We are so happy to hear that you were able to refinance with us and we thank you so much for choosing Arc Home. Thank you, Arc Home
Nice customer service
September 22, 2021
Reply from Arc Home
Hi Negussie, Thank you for taking the time to leave a review for us. We thank you for choosing Arc Home and please don't hesitate to let us know if there is anything else you need!
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