Came back for a few favourites and as always was tempted to add a few more. Love their range of quality Irish producers.... So far Wild About, Burren Balsamics and Ciara's Pantry are definite favour... See more
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Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 1... See more
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I ordered 3 boxes of Irish products for Saint Patrick’s Day for national and international delivery. All arrived in perfect timing with the products chosen from the online larder all in stock and arri... See more
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Lovely supply of local and international produce. Special call out to a cashier called Jody who gave an extra euro of her own to help out my son who was a euro short for his sweets. A much appreciated... See more
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Company details
Information provided by various external sources
Ardkeen Quality Food Store is an independent food retailer based on the Dunmore Road in Waterford City on the South East coast of Ireland. We are locally owned and managed. The business was founded by Robert and Pamela Jephson in 1967 as a small grocery store with petrol pumps out the front, believe it or not this was quite a novel format back then! The business has grown in popularity and scale over the years notably a a major redevelopment of Ardkeen Shopping Centre took place in 1998. Ardkeen Quality Food Store has a developed a unique food offering. People want to know about and trust the people who produce their food so we specialise in sourcing the best fresh produce and local foods from artisan food producers that we know and trust. As an independent supermarket we have the flexibility to buy the produce our customers want. Using links developed over the years with really good food producers we now have a range of fine foods that surpasses all competition in terms of food quality and provenance. We also cook and bake an extensive range of products at Ardkeen. Prepared daily in our deli kitchen by our skilled and commited team of chefs, using only the best of ingredients. The food is prepared, cooked and chilled (if necessary) and on sale the same day, so you can have retaurant quality meal at home in minutes. The range is extensive everything from soups & starters to main courses like Elaines wonderful Fishermans Pie to Lisa's sumptuous patisserie treats. Although there have been many changes over the years our philosophy remains the same; to provide great value, better quality food and excellent customer service. We are delighted to be listed in the prestigious McKennas Ireland Guides, Georgina Campbells Ireland Guide and have being awarded many accolades including Retail Excellence Ireland Awards, Best In Fresh Awards across departments and most recent named Best Shop in Ireland by The Irish Times. 'Our commitment to you starts with selecting our producers and continues through to the meal on your table'
Contact info
Dunmore Road, X91 HP9W, Waterford, Ireland
- 0035351874620
- customerservice@ardkeen.com
- ardkeen.com
4.8
Excellent
878 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything arrived in excellent shape…
Everything arrived in excellent shape and I was especially impressed by the refrigerator bags, but it felt like I was left in limbo between the order and the delivery for 5 days with very little communication on order status.
June 27, 2024
Reply from Ardkeen Quality Food Store
Hi Pete,
Thank you for the 4-star review.
Conscious of the volume of emails our customers receive, we send a confirmation email at time of order, followed by a dispatch email on day of dispatch. Our nominated courier will then follow up with an email on day of delivery. The confirmation email outlines our process which can also be viewed on the Shipping/Delivery page however we will review to make this more apparent.
In relation to the 5 day wait; as your order was placed on a Thursday and included chilled products, our next dispatch would be Monday with delivery on Tuesday. I am happy to see that this was the case.
Thank you for your feedback on our temperature-controlled packaging. It is something we have spent time to get right and continue to review.
We hope the explanation and service provided will help to instil a trust in our online store.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi sharon,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Shirley,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Delivery of steel cut oats
Once again I got first class service from Ardkeen online shopping Waterford Ireland , Only order on Monday 15th and it was delivered today 17th. Shout out to your amazing team of packers we'll done 10/10. Go and check out Ardkeen online shop you won't be disappointed that's for sure.
May 16, 2024
Unprompted review
Reply from Ardkeen Quality Food Store
Hi Amanda,
Thank you for the 5 star review.
Our team do outstanding work to get orders out each day. We will happily share your feedback with them.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
I love how easy it was to place my…
I love how easy it was to place my order, and the delivery was very quick!
April 29, 2024
Reply from Ardkeen Quality Food Store
Hi Maura,
Thank you for the 5 star review.
Happy to share your feedback with our team.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Truly excellent service all around
Truly excellent service all around. Great selection of locally sourced items.
April 24, 2024
Reply from Ardkeen Quality Food Store
Thank you for the 5 star review.
Happy to share your feedback with our teams.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
It works...
Simple ordering process.
Order placed just before Easter weekend and arrived promptly and well packaged just after the weekend.
March 28, 2024
Reply from Ardkeen Quality Food Store
Hi Staple,
Thank you for the 5 star review.
We will happily share this with our fulfilment team who worked tirelessly to get orders dispatched on schedule.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi Customer,
Thank you for the 5 star review.
That is the experience we aim to achieve.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reply from Ardkeen Quality Food Store
Hi KOD,
We are sorry to see you have had a poor experience with our online store.
Reviewing your order placed 26 March 2024 at 22:43, you included some products that require specialised chill packaging. In order to ensure these products are delivered at the suitable temperature, all orders containing chilled products and products with short use by dates must be placed before 4.00pm Tuesday, to be dispatched that very same week.
We do state this on the product page, and shipping page but we will review to further highlight on the payment page and confirmation email also.
In your follow up email after placing your order, this was highlighted to you before we dispatched. At this point we would have been happy to adjust your order to ensure a delivery on the date requested.
We hope that our open communication will help instil a trust in our online store.
Kind regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Great service and range of products
Great service and range of products. Order arrived promptly, thanks.
January 27, 2024
Reply from Ardkeen Quality Food Store
Hi Pat,
Thank you for the 5 star review.
That is the experience we aim to achieve.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Love what I got thank you
Well when we were in the coffee the staff couldn’t do enough for you
If in Kilkenny this is the first coffee shop I will go to as the coffee was fabulous and the food
January 26, 2024
Reply from Ardkeen Quality Food Store
Hi Jeannette,
Thank you for the 5 star review.
We this review was from an online order you placed with us in January.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Good choice & quick delivery
December 30, 2023
Reply from Ardkeen Quality Food Store
Hi Leon,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback. Our team work hard to refine our processes and service, happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
e gluten…
It means so much to get those gluten free things and at a good price too.
Great service. 👍
December 30, 2023
Reply from Ardkeen Quality Food Store
Hi Paula,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to offer our customers a growing selection of gluten free and other specialty products. Our team is always listening to our customers and work hard to provide the best offering of Irish specialty on the market.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Speedy delivery
Speedy delivery. Good Communication and customer service. Good selection of products.
November 29, 2023
Reply from Ardkeen Quality Food Store
Hi Gav,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We very much appreciate your feedback and 5 star review. Our teams work hard to refine our customer service and delivery processes, we will be sure to pass this on to the rest of the team.
Thank you for the 5 stars, we look forward to hearing from you again.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Your customer service team very helpful…
Your customer service team very helpful
Product Hi8 arrived within a week even with UK customs
November 28, 2023
Reply from Ardkeen Quality Food Store
Hi John,
Many thanks for your custom and taking the time to leave a review. All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are glad to hear you are pleased with our service and the delivery of your goods. Our team is always working hard to refine our processes and customer service, so happy to pass it along.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Purchases are responded to quickly and…
Purchases are responded to quickly and delivery is excellent.
November 25, 2023
Reply from Ardkeen Quality Food Store
Hi Robert,
Many thanks for your custom and taking the time to leave a review. We are delighted with the 5 stars review! All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are also glad to hear you are pleased with our service and the delivery of your goods. Our team have worked hard to ensure that items are received in excellent condition.
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
My Order
My order came so quick I couldn't believe it. Everything I wanted was in the box. Thank you so much.
November 24, 2023
Reply from Ardkeen Quality Food Store
Hi Lynda,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are also glad to hear you are pleased with our service and the delivery of your goods. Our team have worked hard to ensure that items are received in excellent condition.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
First-time Buyer and Very Happy
This is my first time buying from this store. Hours after I had placed my order, Ardkeen contacted me to let me know that they didn't have some items in stock, and offered me the options of reimbursement or substitution. Our communication was very pleasant.
My order arrived in the expected time; the items in perfect condition. I'm enjoying the substitute products as they are very high quality! Thank you!
October 29, 2023
Reply from Ardkeen Quality Food Store
Hi there,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to assist you with fulfilling your order to a high standard of quality and service. Our team is always working hard to refine our processes and customer service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Very impressed!
Very easy to navigate the website, easy to purchase and really fast delivery!
October 23, 2023
Reply from Ardkeen Quality Food Store
Hi Kate,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted to assist you with your order. Our team is always working hard to refine our processes and service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
Reliable and fast delivery.
November 6, 2023
Reply from Ardkeen Quality Food Store
Hi Werner,
Many thanks for your custom and taking the time to leave a review.
All reviews help us to continue to bring the World’s Best selection of Irish Artisan food to our global customer base.
We are delighted with your feedback. Our team is always working hard to refine our processes and service, so happy to pass it along.
Thank you for the 5-star review, we look forward to hearing from you again!
Best Regards,
The eCommerce Team at Ardkeen Quality Food Store
www.ardkeen.com Tel: 00353 51 874620
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