They are the schemer . They gave the faulty bed and small mattress when i told they ask me more money when i paid the full amount, when i asked refund also they want money and misbehaving when not rea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company is a scam......do not order from them. I ordered 4 chairs a table & a bench in September 3-4 wks delivery was given. A long story short a guy called Alexander gave me one excuse after a... See more
Apart from delivery chairs are good indeed. The delivery man left big boxes in the main entrance that obstructed my neighbours and got complained. Didn't receive any text messages or email regarding... See more
Company replied
DO NOT USE THIS COMPANY!!! Ordered table and chairs and delivery was promised on 12/08/22. Received email reporting delay in furniture until October. This was not suitable and requested refund. Have... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Manufacturer
- Living Room Furniture Store
- Sofa Store
Written by the company
Our mission is simple, at AR Furnishings, we understand each customer’s needs are different therefore we provide a tailored experience to make sure your needs and wants are met. We work with some of the UK & Europe’s largest and most recognised furniture brands to bring the best quality furniture to your home. From the moment of your first enquiry to after your products delivery, we aim to provide a top-class & unparalleled service.
Contact info
Unit B3/5/C, G52 4JW, Glasgow, United Kingdom
- 0141 374 2789
- sales@arfurnishings.co.uk
- arfurnishings.co.uk
2.0
Poor
219 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Absolutely Love my Bed Great Quality Good Material ..
December 9, 2021
Unprompted review
Advertisement
Delivered within a week and top quality…
Delivered within a week and top quality products overall very happy
December 8, 2021
Unprompted review
Awesome seller, excellent
Awesome seller, very fast delivery - immediately the next morning, got chic dining chairs. recommend
November 27, 2021
Unprompted review
Don't believe a word they say
Don't believe a word they say. Bought a extendable table 28th may 2021 with delivery off 7 to 10 days. Got email 1st june one and only time they actually contacted me to say delivery company had to plan route and would be 3 to 4 weeks. After 6 weeks still no table I had to contact them and varies other emails I sent back and forward with excuses shipping from abroad, covid restrictions blaming supplier to which I pointed out that my contract was with them not there supplier also pointed out they still advertised 2 to 3 weeks delivery. Finally lost patience and said wanted money back which I was told might be a deduction as order was on way. After phone conversation with Alexander who I must say was really nice polite and understanding was promised table would arrive week commencing 8th November yes November so this week arrived no word from AR or delivery company. So as usual had to contact again spoke with Alexander who went to speak to boss got back to me blaming the cop26 climate conference in glasgow and could not get delivery so just had to accept this and arranged to have delivered week beginning 22nd November and great table has arrived this week. This the best bit delivery driver asked for drink of water I said you travelled from Glasgow this morning no came from Birmingham. Must say table is great quality and really happy. AR do not try and rubbish my review as have all proof of purchase and emails I sent you. No apology whatsoever from company just feel sorry for Alexander.
November 26, 2021
Unprompted review
Fantastic seller beautiful items
I brought a gorgeous crushed crystal clock from arfurnishings delivery was quick communication was great and the clock looks absolutely beautiful in my hallway
Would highly recommend to everyone
November 21, 2021
Reply from Arfurnishings
Hi Stacey,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your loving your new wall clock 😍
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Advertisement
The worst shopping experience ever
Unfortunately this is the worst shopping experience I've ever had. I ordered a beautiful belvedere sofa in early November which should have been delivered within six week's. I finally recieved it late March which I was very understanding about due to the disruption that covid had caused. When it did arrive l found that the base was broken. After numerous emails phone calls and photos to get a replacement l find myself now having to go to a small claims court. I have been continuously phobbed off about their supplier and l have now had no sofa to sit on for a year. My contract is with them and not where they get their supplies from I highly recommend that you buy from else where this is a diabolical company.
November 18, 2021
Shocking service
Would not recommend this company.....
Having g spoken to a Scottish man from this company a few times he only seemed interested I the trust pilot review.
I asked for this order to be cancelled as I did not want to deal with ar furnishings and was advised that this would be done..... a week or so later they have taken payment from my card even after asking that this be cancelled... I have contacted klarna who are looking into this.... this is shocking and would advise that you consider before purchasing from this company. Don't expect your order for atleast 4 weeks.
Delivery time not what I expected, 4 weeks....
Did not see this written clearly on the site
I have read ar furnishings response and is completely untrue, they called a couple of times asking me to take down the review as it was damaging to the company. I was not refunded straight away and ended up having to approach klarna to get the money back.
They should put the delivery expectations somewhere a little clearer to the customer so that it is completely visible.
November 18, 2021
Reply from Arfurnishings
Hi Debbie,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
This review updated a false review, she had ordered a dining set which the lead time clearly stated on our website was between 3/4 weeks. She failed to look and understand the fact items aren't instantly delivered after ordering and there are lead times in place for a reason. Her order was refunded right away and Klarna was notified to refund customer when she first asked, her review is a lie. We tried to communicate with the buyer in regard to her purchase however she would answer and hang up the call, we had also sent numerous emails asking for this review to be taken offline due to the customers own incompetence, however no reply.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
The guy Alexander that I spoke to on…
The guy Alexander that I spoke to on the phone fantastic manor very helpful great communication unfortunately the warehouse is letting him down taking far to long for something that’s in stock
November 10, 2021
Reply from Arfurnishings
Hi Louise,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
Thank you for your kind words for Alexander, we will be sure to pass this onto him.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Table and chairs …
I was waiting for my order 4 weeks but that's was expecting. Communication with the seller 5⭐ very helpful guy. Quality of the items... I can say good but not perfect, you can see that's company rushing to make you happy but do not put more attention on the product. More important for them is go by quantity not by quality. Is better to find the shop double check everything and then buy. Just forgot I was told two chairs would enter from one side of the table, unfortunately two chairs would not enter there... my wife was 🤬
October 31, 2021
Reply from Arfurnishings
Hi Daniel,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board. We will pass on your review to our suppliers and manufacturers to ensure all products are top quality and are quality checked when arriving into out warehouse.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Advertisement
Very happy with my sofa purchase
Very happy with my sofa purchase, have had bad experience previously with DFS and these guys were just clear with me about the whole thing and my furniture actually arrived and is great, thanks guys!
October 29, 2021
Unprompted review
Reply from Arfurnishings
Hi Colin,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're happy with your sofa set, hope to see you again in the near future 😊
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
I bought an Arianna 200cm table and 8…
I bought an Arianna 200cm table and 8 lion knockerback chairs which were delivered a week after the lead time stated which is understandable in the current climate, great service the guys always had time for me and are always happy to chase up on my order, will be back ten out of ten products absolutely in love with my dining room now
October 29, 2021
Unprompted review
Reply from Arfurnishings
Hi David,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you're happy with your new dining set, hope to see you again in the near future 😊
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Will be doing business again and again…
Will be doing business again and again easiest and least amount of hassle I’ve had everything dealt with for me. Couldn’t rate them high enough pure professionals. Happy customer here
October 29, 2021
Unprompted review
Reply from Arfurnishings
Hi Kelly,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you received a hassle free experience, hope to see you again in the near future. Enjoy your new furniture 😊
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Absolutely fantastic experience from start to finish
Absolutely fantastic experience from start to finish, the guys at AR helped me source all the furniture for my new home, not only is the quality amazing, they were so patient and helpful with sourcing the right stuff for us! Thank you guys!
October 29, 2021
Unprompted review
Reply from Arfurnishings
Hi Akram,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad that you received a fantastic experience, hope to see you again in the near future. Enjoy your new furniture 😊
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Advertisement
I wish I could give 0 stars but trust…
I wish I could give 0 stars but trust pilot won’t let you . After 10 days of lying and bull sh..t on the phone they just cancelled order . They told me that when I placed the order they had the items in stock and would be dispatched within 4 days that was on the 18th . So I rang up today to ask for the progress of my order and was told they had been sent on the 22nd but it was only a 2 man team and no tracking order was given. So when I asked to supply me a tracking number or some sort of proof that they are out for delivery they cancelled my order ???? . Even the young lad who answered the phone was shocked on what happened but i think it all down to his useless supervisor who can not do his job right in the so called warehouse 😂😂 . So all I’m saying do not believe a word this company says to you they take your money and never keep you updated on anything and you won’t get your items I just wished I looked on hear first for the reviews on them it’s shocking.and as for the reply you are nothing but a bunch of lying scum bags who just fob people off with lying constantly to the customers. And as for the warehouse so called manager he needs to sort his communication’s out with the so called customer service lad who’s sick of all the flack he gets from the customers this company has been lying too . 10 days of total fobbing off . 10 days of my life waisted talking to this company.
October 28, 2021
Reply from Arfurnishings
Hi Scott,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
All the information provided on your order was accurate, your order was dispatched and with our 2 man logistics company.
However the reason your order was cancelled was down to how you spoke to our call handler, the threats of coming down to the warehouse to "take care of the warehouse manager" and being rude and aggressive. If any customer threatens team members, their orders will be cancelled and refunded immediately. We do not tolerate this behaviour at all.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789, granted there will be no more threats.
Kind Regards,
Customer Service Team
AR Furnishings
Nice chairs
Apart from delivery chairs are good indeed.
The delivery man left big boxes in the main entrance that obstructed my neighbours and got complained. Didn't receive any text messages or email regarding what time and day delivery gonna come.Apart from those things chairs are awesome. Love my new dining set.
October 23, 2021
Reply from Arfurnishings
Hi Sunika,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your happy with our products, we will notify our courier in regard to them not notifying you in time. As all customer should be called or sent a SMS text before their orders are delivered. We do apologise on their behalf.
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Thank you so much for my gorgeous…
Thank you so much for my gorgeous table, chairs and bench. They are perfect in our new home. Alexander was always very helpful on the phone and the guys who delivered were lovely too. Would highly recommend
October 21, 2021
Unprompted review
Reply from Arfurnishings
Hi Melissa,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your happy with our products and service 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Very happy with my table
Very happy with my table, and very quick delivery many thanks.
October 18, 2021
Reply from Arfurnishings
Hi Ann,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your happy with your new table 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Advertisement
I had a great experience with AR…
I had a great experience with AR furniture from placing my order to recieving it absolutely delighted thank you
September 27, 2021
Unprompted review
Reply from Arfurnishings
Hi Ann,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your happy with our products and service 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Stunning quality so happy with our bar…
Stunning quality so happy with our bar stools would strongly recommend
September 26, 2021
Reply from Arfurnishings
Hi Steven,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your happy with our products and service 🤩
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
Absolutely stunning pink velvet chair
Absolutely stunning pink velvet chair . Brilliant quick service definitely recommended !!! Many thanks
September 17, 2021
Reply from Arfurnishings
Hi Mad for Velvet,
Thank you for your feedback on the service you received. This helps us to improve for future customers so any feedback positive and negative is appreciated and taken on board.
We're glad your loving your new chair and are happy with the service 😍
If there is anything else we can help with please feel free to contact us via email at sales@arfurnishings.co.uk or by calling our offices on 0141 374 2789.
Kind Regards,
Customer Service Team
AR Furnishings
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.