Aritzia Reviews 173

I was a bit nervous ordering from Aritzia after reading other reviews about customs and duty fees but I had absolutely no issues at all. The duty charges are already included in the price when you purchase which was such a relief! My Powder Parka arrived really quickly and I’m so impressed, it’s incredibly warm and such great quality. I’m really happy with my experience and will definitely be ordering from Aritzia again☺️

Horrible customer service and unwilling to reconcile a fulfillment order and need to work with AmEx to resolve. This is the first and last experience I will have with Aritzia.

Sadly after 15 years of spending hundreds of dollars every MONTH at Aritzia, I’ve come to share a very negative experience. I order a lot from them, 95% of my large wardrobe is Aritzia. With my last order, I returned all four items. They refunded me for three and refused to refund the last item saying I didn’t return it (I used to record my returns because this is a problem with Aritizia; I didn’t record this order). When I pressed them about it a manager emailed me and said “to provide the best experience” that I can’t shop with them any longer. Hilarious. I’m out $150 for a dress I returned to them and they told me I can’t shop with them anymore? Definitely shady, be warned.

As a very long time Aritzia client (20 plus years) I ordered from online recently. I did not receive my packages, even though they said they were delivered. I did my due diligence and checked with my building, partner and neighbours and submitted claims through fedex. When nothing turned up I notified Aritzia and they told me there is NOTHING they could do. The packages were delivered incorrectly by fedex- the images sent are not of my building and we have secure package lockers (not used). I called Aritzia concierge, I emailed concierge and was told “I don’t meet the criteria for any support”. Meaning I don’t get my order or my money back. They lost a loyal customer for life. After all I’ve spent there, all the decades of being a loyal customer, they will not replace my order that was delivered incorrectly. Im so shocked and disappointed. Don’t shop with them unless you want to lose money and never get it back. Horrendous customer service and care.

I had a very disappointing experience with Aritzia’s online shopping and customer service. I purchased a sale item and later contacted customer support to ask for a price adjustment. I was told it was outside the return window. I was confused, because Aritzia is known to have a 30-day return policy.

Only then did I learn — for the first time — that sale items only have a 14-day return window, which is not clearly disclosed during the shopping or checkout process. There was no visible notice on the product page, in the cart, or at checkout. This kind of non-transparent policy feels misleading and unfair.

When I raised this concern, the customer service chat agent simply repeated the policy without addressing the issue or showing any willingness to help. Her attitude was dismissive and unprofessional.

If I had known about the 14-day limit, I never would have made the purchase. I’ve already filed a dispute with my bank and a formal complaint with the BBB. I hope Aritzia improves how they communicate important policies and trains their staff to better support customers.

I ordered four Babaton Interlock Cotton Function T-Shirts from Aritzia. One was canceled due to being out of stock, so I paid $96 for the remaining three. When my order arrived, I received only one shirt, and it was the wrong item entirely. I received a different color, style, and product number.

I contacted customer service immediately, sent all requested photos, and followed every instruction. Despite this, they denied my refund and told me my claim didn’t meet “internal conditions” with no explanation. I even called to escalate and was told the investigation team can’t be contacted and the case is closed.

I’ve now lost $96 and have no way to get my items or money back. Aritzia refuses to make it right. Their customer service is shocking for a company that size.

I am really disappointed in them because I have been a loyal costumer for years and have spent thousands of dollars at Aritzia.

This company is truly awful.

I placed an order over $300 - the order arrived late by which point I was out of the country and was getting conflicting, confusing texts from their courier, FedEx, telling me I owed £91 in customs, which I was not made aware of when placing the order, but also telling me the order was out for delivery.

Because the package ended up being delivered late (to god knows where ) I was away from home yet Aritzia repeatedly told me I had signed for the package despite the fact I had official travel documentation showing I wasn’t even in the county at the time I has supposedly signed for it.

I emailed them saying I was very concerned asking where the package had been left and I have no idea who (or what robot) was replying to the messages but the replies were beyond unhelpful, accusatory and absolutely bizarre.

Despite the fact I explained the situation and asked them to tell me where the package was they told me that as far as they were concerned the package was signed for by me they wised me luck finding the package, told me it was not their problem and closed the case.

They take your money and don’t care AT ALL about you as a customer. I order things online a lot and this is worst service I have ever received and I will never ever shop with them again.

There’s much better safer places to spend your money

Ordered Cozy Sweatfleece Boyfriend Contrast Jogger. A sale item, and it was never clearly or visibly stated during checkout that sale items couldn't be fully refunded. I found a significant quality control issue with the Jogger. I own two other pairs of these exact joggers that hit above my ankle, but the pair from this order was longer. This inconsistency in sizing for the same product clearly indicates poor quality control. I returned the order only to receive gift cards instead of a refund. I called CS and spoke with Martha, who informed me about the sale item return policy. I reiterated that the return was due to product inconsistency and faulty quality, not buyer's remorse. I also mentioned a ripped shirt from a subsequent order, highlighting a pattern of disappointing product quality. I stated I no longer wish to purchase from the brand and wouldn't use the gift cards, requesting a full refund. I requested a supervisor, Martha didn't transfer me. Instead, she asked for my gift card numbers, put me on a long hold, and then claimed she was unsuccessful in reversing them. This raises serious questions about the capabilities of customer service or the accuracy of the information provided.
Interactions with Management were worse. Ciera was hard to understand and seemed to refuse assistance, despite Martha's earlier indication that a reversal might be possible. Then, Kelly was overtly dismissive, flatly refusing my request. I re-explained the situation, emphasizing Martha's initial statement and the critical point of the inconsistent sizing, a manufacturing defect, not a change of mind. I am being forced to accept gift cards regardless of this company's failure in product consistency and quality control. This experience, combined with previous merchandise issues, and the abysmal customer service confirms they are horrible. They are forcing gift cards on people, and keeping the cash. Also, after the sale this same item is full price! They are not final sale, so why is this company taking peoples cash for items they are selling for full price after a sale!

If you order any that is on sale, you can only get a merchandise credit. It is posted so tiny that unless you were specifically looking for this, you would be scammed to find out when you tried to return.

Expensive return fee, complicated with customs when returning and changing size. Expensive lesson learned.

There was not a zero to choose, so I chose an overrated 1-star choice. After my experience recently it's not surprising to see similar experiences. I recently purchased a pair of pants in Vancouver B.C. and reside in the US. They did not make me aware that you cannot return the item in the US. Customer "no-service" told me they would extend the return date for a longer period, and all I needed to do was travel back the Vancouver, B.C. and make the return. When I explained the cost to travel back to B.C. including an overnight stay, meals, etc. far exceeded the refund amount she told me, "Well, sometimes things don't go our way." She really did.
I am stuck with a pair of pants that I can't use, are poor fabric quality, and still in the teeny bag - with the receipt. She also pointed out that it stated in the small print on the back of the receipt that the return policy stated no currency exchanges. I said "really, you were able to exchange my currency pretty quickly..."
I am going to file a dispute with my cc company. The return policy regarding foreign exchange is not clear. If it was, I would not have made the purchase. The salesperson knew I was from the US and absolutely should have made me aware of the policy.
It is beyond maddening to have "given" them $175 US and received absolutely nothing in return. No customer service to resolve the issue. They must take in, and keep, millions a year due to this policy.
Arrivederci Aritzia.

I never received my package. The FedEx driver attached a photo of a package that had been delivered earlier in the day by UPS. I have no explanation why. Clearly the same package. Aritiza was provided both photos. I didn't meet their "internal criteria" for a replacement/refund (which of course they wouldn't share with me). I'm sure they are insured for lost packages and I'm sure this one will eventually make it way back to them so they will get the merchandise back. After FIVE calls to them, I'm out $250. The fact they put their customers in the middle of shipping issues is unacceptable. As a "luxury" retailer, they need to do better!! There are too many reputable retailers that stand behind you when things go wrong. NOT ARITIZA, BUYER BEWARE. SHOP ELSEWHERE!!!!!

I ordered the airplush cotton sail pants in a small online two weeks before my trip, when I got them they were an extra small. So I went into exchange it for a small, ofc they’re out of stock which is why I bought it online in the first place. So they got me to reorder it, stating it’ll get here the day before my trip. Just got shipping confirmation and it’ll be delivered after I’ve left🙃

Disappointing Experience – Poor Customer Service and Unfair Return Policy

I was really disappointed with my recent experience shopping at Aritzia. First of all, no return label was included in my package, and when I reached out to customer service, the response was slow and unhelpful.

To make matters worse, if you want to return something, they deduct $45 from your refund – which is incredibly steep, especially when you’re already paying international shipping and, in the case of larger orders, additional import duties and taxes.

The quality of the clothing also didn’t live up to expectations. For the price point, I expected much better materials and craftsmanship.

All in all, it’s just not worth it. Between the poor customer service, extra fees, and subpar quality, I wouldn’t recommend ordering from Aritzia – especially if you’re shopping internationally. Very disappointed.

First and last time shopping with Aritzia - customer service is diabolical, waited a long time on my order, never received it and aritzia were not interested in helping. Refused to refund and had to raise a chargeback through my payment provider to get my money back. I even supplied them with a statement from the courier clearly stating the parcel was unaccounted for and that I was owed a refund and aritzia still failed to acknowledge this. It’s clear from the dozens of other reviews that they do this a lot so I would strongly advise to shop elsewhere. I would also encourage anyone who has too, been scammed by aritzia, to raise a dispute against them as this will lead to fines and charges, as well as restrictions/bans on their ability to trade.

Aritzia state, “Our goal is to provide world-class service and seamless order experiences” - the delusion this company portray is truly concerning. Jokes on you Aritzia as you are not only at a loss financially with repeated chargebacks against you, but you’re losing customers on the daily.

Aritzia are trash, save your money for a more reputable, trust worthy brand.

Worse customer service.

They supposedly delivered the package, and provided an image of a package in a different floor from the one of my building!! I attached the picture of my building and apartment and they still said they I should complain to the police for a stolen parcel?! If it wasn't even delivered to the right address!

I placed an order that went missing on April 3rd. I reported it right away and waited patiently for a resolution. After days of silence, I was told I wouldn’t be refunded or sent a replacement — even though I never received my package.

As a loyal customer, this is incredibly frustrating. I followed all their steps, and now I’m being told to report it to the police instead of the company taking responsibility for a lost package. I expected better from Aritzia, especially given how much I’ve trusted and supported the brand.

I hope they reconsider how they treat situations like this. It’s disappointing, and honestly, I’m rethinking shopping with them again.

Quality is complete shit the item is around 50£ and the tax is 50£ wtf is this?

Here's the thing if you're shopping in the UK and really want something from Aritzia: as long as you stick to a small order you shouldn't have to pay customs fees on orders under £135. Only order things you're pretty confident will fit you and don't bother with returns - resell instead. Final sale is non-refundable anyway (silly policy).

I ordered a contour bodysuit and it took about 2 weeks to arrive and tracking was available through DHL. Things were pretty straightforward and I love the item. I do think Aritzia absolutely need to be more transparent in their pricing, final sale items being nonrefundable, and customs. £10 shipping on all orders is too high (unless over £100) but then displaying the tax after you've gone through half the checkout process is especially annoying.

Aritzia should open a UK store or warehouse because the process is silly - but if you DO want to order something, it can go smoothly for small orders with no extra charges on the delivery end, as long as you follow these rules.

I returned an item in January and I still haven't received my credit. It's been challenging getting a hold of someone to speak with. When I do get a human on the line, it seems like they keep blowing me off in the kindest way. I will not do business with any company that I have to fight for the refund owe me. They acknowledge they owe it. This has gone on way too long.