Aritzia Reviews 172

For everyone in NL; I ordered two jackets and I didn’t have to pay any import duties. However, I need to return them and this has been an annoying process.

You need to request a return label, this is not an automated process. Through email they respond slowly (4-7 days in my experience), so you can start a chat on their website. There it can take up to an hour before they respond, which can be annoying because you have to hang around your computer/phone until they respond. The customer support employees are very friendly but it’s just a very slow process; it took me 30 minutes of conversation before they were able to REQUEST a return label for me that I will receive in 24 hours (another day of waiting). So although they are very friendly, it is a hassle to get a return label; a process that has been automated within many companies.

So I would say 5 stars for the kindness of the employees but 1 star for the Aritzia international return process, which they mention in all of their emails as ‘super easy’.

DO NOT USE ARITZIA IF YOU LIVE IN THE UK!!! I was made to pay over £100 in import duties which was not disclosed when I made purchase online. Horrendous. Never using nor would I recommend the brand to anyone again

I hate that they have a non refundable policy about items purchased on sale specially during black Friday in the US. In addition, their sizes are strange. I ordered a skirt in size 6, exchanged it for a size 8 and still did not fit (when according to their online size guide it should). Now I'm going to get store credit instead of a refund. In addition I purchased the Effortless pants in size 8 and they are very tight. Now I'm afraid to return. Also I'm still awaiting for them to refund my cancelled items. I have a skirt and pants which are too tight and a pending $700 return. It's a mess. They make nice clothes but keep in mind the clothes are mostly polyester or poly blend and most items are made in China might want to check Amazon first before shopping at Aritzia

I made an online order for instore pickup that I cancelled well within the 30 minute time frame. I paid by Afterpay, and it's been 9 business days since the cancellation, and I still have not received my Afterpay refund. They keep telling me it can take up to 10 business days, but at this point I'm dubious that it will be done within this time frame. There also seems to be a misunderstanding on customer service's part of how Afterpay actually works. I've reached out to Afterpay, and they won't help me either, leaving the onus on the merchant, only Aritzia doesn't seem interested in helping me all that much. I'm still expected to pay for a cancelled order, it would seem. They are effectively stealing my money at this point, and I've lost all trust in them as a company.

Love the quality, style and price (based on quality). Opportunities exist for online ordering, scrap the shipping fee!! I can order from RW&co, same quality and price range and never pay a shipping fee for online orders. I recently discarded a purchase because of the shipping charge, was unable to opt for “ship to store” at no charge, and store was out of stock.

Worst customer service ever. They have no empathy or care for their customers. Please never stop here.

Since l found out the Duchess of Sussex (Meghan Markle) brought some of her clothes from Aritzia and were very reasonably priced, l had to take a look for myself. I'm not made of money, far from it, but the quality, quantity and prices were affordable and l've bought several items of clothing from Aritzia. Dresses, jeans, blazers. The quality of the material used isn't cheap. Everything keeps it's shape and you look a million dollars in whatever you wear from Aritzia. Despite living in the UK, where you do have to pay extra at customs separately to the overall order once it reaches the UK, this hasn’t put me off or deterred me from buying from Aritzia. I always receive compliments when l wear any of my Aritzia clothing either to work or functions or just out casually in one of the many blazers l bought from Aritzia. Yes, it can end up abit more costly, as you have to pay customs once your order reaches the UK, but once you've paid it, your goods arrive within 48hrs. Always packed/packaged extremely well. Never any damage to the packaging in all the years, yes, that's right, l said, years. As it has been years l've been buying some of my clothing from Aritzia and l'm unlikely to stop.

Would give zero if I could. Website did not mention shipping to the uk would mean I am obliged to pay a huge amount of tax, only saying that I may be subject to paying some duty fees. Came as a surprise when FedEx messaged me saying I have to pay £78 tax.This is almost 50% of the puffer jacket’s price. Byatch, screw you.

Read the reviews and listen. Customs charges are as much as the products themselves. Customer service, although polite, won't provide good will gesture discounts or partial refunds to assist with this fee "to be fair" - not worth it in the UK sorry! Unsure of the quality because not arrived yet :(

Never again.
I bought a dress, picked it up and returned it inmediately instore because it doesn't fit.
The refund never came, I call and wrote emails and reach out online for 2 months, and still there is no answer! Everytime they will tell you that the store will call you back, but they never do! Please reply back!

Beware of HMRC custom taxes!!!
I haven't received my goods and received an email in my junk from customs to say that to release my goods I had to pay £87!!!! Or they would be returned or destroyed!!
The Aritzia site specifically says Aritzia UK I would expect the goods to come from a UK warehouse. I will not be buying from Aritzia again very misleading.

I ordered an item of clothing to the UK with free delivery. The item didn’t fit so I returned it. All seemed fine and well until I was quoted around $45 for the return, something which I was not made clearly aware of before my purchase. This charge was written in small print somewhere on the website and it could be made more obvious for buyers.

After agreeing to pay the return price, I thought this would be the end of Aritzia’s extortionate return prices. This was until I received a letter from FedEx asking for £109 in taxes (around 50% the cost of the item itself), alongside an absurd letter in the same envelope from Hungary demanding approximately €2000 euros for ‘premium insoles’ and other items which I did not buy. I asked the customer service about this second letter inside the FedEx envelope and neither they nor FedEx could not pinpoint where it came from. I lost trust in both Aritzia and FedEx as companies.

I will never order from Aritzia again- this is the worst experience I have ever had with a clothing company.

I ordered a white sundress and the fabric is almost sheer. I am returning it and they charge $8.00 to return it. I will not order from them again!

It’s a scam. They canceled one of the items from my order in over 30 mins. I asked them to cancel my entire order, and they told me it was over 30 mins. I couldn’t cancel my order. They canceled my item for no reason.

Returns are ridiculously expensive. Sizing chart poor and not accurate. Material average but definitely not worth the cost. Avoid buying from here if possible!

Every girl who has helped me out today over the phone with my order has been so nice. Also kudos to them for working so hard during the sale season.

Love to shop the store in New York Soho area. The cloth quality fits to its price to me. If the return policy could be improved that would be great!

Bought a coat and there was some confusion on the tags. The manager, Jasmine, spent 20 minutes running around to sort it out for me. I will definately purchase from Aritiza at Somerset again. GREAT customer service

I returned a coat that I had ordered because it is too small for me but because it was on sale, they will not give me a refund for the item. It doesn't say anywhere on their website that sale items will only be refunded for credit. Had I known this, I would never had ordered from them.

Their tall size doesn't fit me so I am stuck with a credit for a company that doesn't carry my size.

Avoid this company, as their customer service is terrible.

Aritzia fails to clearly mention that you will have to pay exorbitant import taxes when they ship to Europe. They know that you will have to pay these taxes but only mark in fine print that "additional taxes and duties may apply", knowing full and well that most people don't read this. What annoys me is that they probably know that if people were aware of how high the taxes are, they wouldn't order in the first place. I know I DEFINITELY wouldn't have, my import taxes amounted to 112 euro on a 250 euro order (basically 50% of the cost). Really really disappointing and a bad surprise when receiving the bill.