Armedangels Reviews 1,668

I can tell from the reviews that a number of people have had bad experiences with the customer service and sometimes with the clothes. My experience is the complete opposite. I’ve bought clothes regularly from this brand since 2016 and I only recently had a piece of clothing that didn’t live up to my expectations. The way the customer service handled my complaint was far more positive than I expected. They provided me with a voucher for the full amount spent as well as free shipping. I will definitely continue buying clothes from Armedangels and I really appreciate the values they stand for.

This brand has the WORST customer service experience I have ever experienced -- their customer service is NONEXISTENT - they don't respond to any emails. I purchased the Katinka Skirt which was 80 euros. Skirt has a slit - first time I wore it, the skirt ripped near the slit. I went ahead and got it fixed at the local tailer. I wore the skirt again, after paying £6 to fix the seam - and the skirt ripped AGAIN. I contacted Armed Angels on 2 different email addresses and on Instagram and they have completely ghosted me! All I wanted was a replacement but apparently my email was not worth a reply. This brand has the worst customer service I have EVER experienced --- don't give your money to this "sustainable" brand - they don't give care about their customers. There are so many other, better sustainable brands to support that actually CARE about their customers. ArmedAngels, I would NEVER shop from you again and I hope your business goes bust.

Overpriced hoodie. The design is great and I love that is organic but the quality should be much better or the price a bit better.

I bought a 100 Euro Sweater from a shop, which I returned after four days because it had developed multiple loose threads. Because I like Armedangels, and had previously good experiences with them, I bought a the same style of sweater again online. Within two days again multiple threads were showing. This is just from light wear around the house.

I hate to think what would happen if I tried to wash it. There no way these sweaters would last out a single winter. It's very disappointing. Such a poor quality product should never have gone to market. I can't imagine that Armedangels will continue in business much longer if they can't improve the quality of their products.

I am writing this review as I had a very bad experience with customer support. I do not have any issues to complain about the clothes, which seem to be well made and good quality. I ordered online some clothes, which I thought I had paid at point of purchase as payment was acknowledged when I received a confirmation number. However a week later I received an email from Armed angels support team notifying me that payment hadn't been received and they attached an invoice to pay via Bank transfer. I thought this strange as I have a recent history of paying via Paypal for a previous order and its unusual these days to send a bank transfer for items like clothing. It was the only method of payment offered, so I followed their instructions. I noticed on my bank statement that I had paid a bank charge of £9.50 and paid a little more than the invoiced amount. So it came as a great surprise to receive another rather cold email notifying me that I had underpaid. It occurred to me that they received less than the invoiced amount due to a bank charge on their end. By then I was annoyed, because they stated that I should pay for both Bank charges when infact there is no mention of this in their Terms of payment or the invoice. So due to a mistake on their part for assigning me a confirmation number and sending me an invoice for a bank transfer as the only form of payment, apparently I was to bear this loss. So began back and forth communication which has rumbled on for weeks. After receiving this email I decided to cancel the order as I had lost all faith in this brand. I asked on several occasions for the email details of the head of the support team as I needed clarification of their policies. They ignored both two email requests and a letter. Eventually when I asked them for a full refund of the exact amount of money that left my account, excluding the bank charge, as I was prepared to accept that as a loss, I received an email from the head of support. This is the response I received:

"we are sorry that you are annoyed.
In your case unfortunately there is a misunderstanding. I would like to explain to you where this misunderstanding lies.
You have incurred bank charges when you transfer the invoice amount. This happened by specifying "share" when paying. See below. This means that both parties bear the respective fees. You can choose the key "our" when you execute the payment, so you can determine the cost of both sides as the customer. We did not recieve the fees of 6.55 €, only the sum of 147.20 €. More, we can not refund.
In future, please inform yourself before you assign a transfer in foreign countries"

So in other words they stood by their guns and re iterated that in the future I should pay for both charges by specifying "our" instead of "share" in the drop down menu.

This rather patronising and cold tone of email completely ignored the fact that some one along the line made a mistake of confirming my order as payment taken at point of purchase, when payment hadn't gone through for technical reasons probably and then sending me an invoice for a bank transfer, with no mention of the fact that the buyer must pay for both bank charges.

I have calculated that after the refund me I will have made a loss of £27.97 as a result of mistakes that they refuse to accept any responsibility for. I placed the order on the 19th of May and over a month later I still haven t received a refund. It is very likely that I will be paying for more bank charges when the payment is eventually refunded, so face a higher loss!

So I wish to warn international buyers that if you receive a confirmation number after an online purchase, it does t necessarily mean payment has been received, so do check to make sure it has and if in the unfortunate event they send you an invoice for bank transfer, unless you requested it, please ignore it and request either a paypal invoice or cancel the order and try again.