arrivage.ae Reviews 

34
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We have been using Arrivage for around 2 years. Very professional, very efficient and always goes over and beyond with every single shipment. Arrivage is very accommodating and fulfills every shipment... See more

Company replied

Rated 5 out of 5 stars

My experience with Arrivage has always been very smooth and perfect, i trust their services and will always use this service to ship the parcels to Amazon.

Rated 1 out of 5 stars

Very unprofessional, rude, customer service doesn't exist in their agents. they will show their true color after the payment. we didnt continue giving our package to them and we dont mind losing the m... See more

Company replied

Rated 5 out of 5 stars

A very convenient service. Managing Amazon FBA shipments is a frustrating job especially when you're new, I found arrivage team after searching for information about FBA shipments. I think I found t... See more

Company details

  1. Courier and Delivery Service

Written by the company

ARRIVAGE is specialised to ship inventories from great sellers to all UAE marketplaces : Amazon, Noon, FirstCry, Mumzworld ..etc


Contact info

4.1

Great

TrustScore 4 out of 5

34 reviews

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4.1

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Rated 5 out of 5 stars

Awesome and Professional Service

We have been using Arrivage for around 2 years. Very professional, very efficient and always goes over and beyond with every single shipment. Arrivage is very accommodating and fulfills every shipment in a timely manner. Communication is always open, every step of the way. We appreciate to have them as a business partner to transport our amazon shipments as we know they in good hands. Highly recommend their services.

December 18, 2023
Unprompted review
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Reply from arrivage.ae

Thank you very much for your kind review. We love working with amazon sellers like yourself !

Rated 1 out of 5 stars

Unprofessional

Very unprofessional, rude, customer service doesn't exist in their agents. they will show their true color after the payment. we didnt continue giving our package to them and we dont mind losing the money, its very risky and very fishy.

November 30, 2023
Unprompted review
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Reply from arrivage.ae

We are sorry you feel this way about our service.

But we didn't want to work with a company that sells fake medical devices to Amazon, with a trade license that wasn't authorized to sell this category of the product, since you only have a real estate agent.
We care about our community and when we discover your products can arm customers - we just regretfully do not offer our services.

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Rated 1 out of 5 stars

Very Unprofessional and Rude

Very Unprofessional and Rude

They run it like a family business, anyone says anything they want. They have no sense of how to properly communicate in a proffesional setting. Their employees lack proper training in communication. Minus respect for new or existing customers. I even recommended my friend, same feedback from him.

October 4, 2023
Unprompted review
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Reply from arrivage.ae

Dear - we are sorry to read your review. We don't have anyone with your name in our file. Therefore we can not comment on what has been happening and take necessary action.

Please note - there is no "they" behind our WA or phone number - but ONLY a " she" - only 1 person deals with this line. So when you mention " their employees" please have your facts right - and please stop leaving fake reviews to tarnish a hard-working company.

Rated 5 out of 5 stars

A very convenient service

A very convenient service.
Managing Amazon FBA shipments is a frustrating job especially when you're new, I found arrivage team after searching for information about FBA shipments. I think I found the lottery. their service is excellent, they provide guidance, and their fees are very reasonable. I highly recommend them.

October 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Absolutely reliable!

I have been using Arrivage for the past several months. Absolutely reliable! Transactions are quick and smooth. Pickup and delivery are always on time. I trust Arrivage with my business.

May 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. First time I have done this sort of business and my appointed Arrivage rep walked me through the entire process, not just what Arrivage would be responsible for.

Their service was swift, thorough and very clear.

Will definitely be using them more and recommend to anyone looking to begin working in this market.

Thank you!

April 26, 2023
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Rated 1 out of 5 stars

Start up company going toward closure

Arrivage used to be a good start up company for delivering FBA shipments which started about 2 years ago. They had a 3rd party application in which we used to book orders and track it. Later they stopped the application (probably to save some money) and promised to have a better and easier process. However, they ended up with a very manual process. Today was the worst experience ever, after sending all the shipment details they usually need, the stuff requested me to navigate to a shared sheet and asked me to fill additional details like my address which is the same for the 3 years!! Plus Whatsapp location which I really don't know how can it be copied to sheet! He also asked to fill the shipment details which I already shared over Whatsapp. In short, they want us to do their manual job to save time and hire less stuff as they're lacking proper system. They shared with me a shipment pick up ID which I have to write by hand on the box, they don't have a system to even generate a barcode!

Last but not least, they rejected to refund the deposit amount they force to pay in advance also because they don't accept credit card payment. If you want to deal with them, transfer only the amount they need for your shipment as this company may close and disappear at any moment.

May 5, 2023
Unprompted review
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Reply from arrivage.ae

Dear customer , thank you for your valuable feedback.
Out of all of trusted clients, you are the ONLY one who clearly didn't accept changes of our process.

Changes in a competitive environment are necessary for any company to move forward and be more efficient. And those changes will allow us to offer more services & routes to markets to our loyal customers who are hungry for business.

We want to be here in your journey as business partners, not as your admin. May i remind you - We always delivered your shipments on time, never were late or lost , you were always updated of their status - and we were always very responsive when you reached us over Whatsapp.

As Charles F. Kettering, American Innovator said one day " The world hates change, yet it is the only thing that has brought progress " and if that means loosing you - we are very sorry.

We wish all the best in your entrepreneurship journey.

ARRIVAGE Management

Rated 5 out of 5 stars

Professional experience with a personal touch

The service with Arrivage and with Diane is not just an FBA courier service.
She helped me understand the process step by step, guided me from A to Z
They saved me from the hassle of scheduling appointments with Amazon!
Professional experience with a personal touch

November 8, 2022
Unprompted review

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