Arrow Gift Co Reviews 36

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a gift on 10th December with an estimated delivery 18th December. Still not received 17 days later. 2 automated emails tell me its probably Royal Mails fault but tracking shows RM haven't rece... See more

Rated 5 out of 5 stars

Best online card shop I’ve found. I think this is my third (maybe fourth) year buying from them. The cards are super funny (my personal favourite breed of card😜) and the selection is so wide I can b... See more

Rated 5 out of 5 stars

Amazing service from Team Arrow. I ordered some cards over the weekend however needed these within a few days. I contacted Team Arrow to ask whether these could be sent sooner and I would be happy to... See more

Rated 5 out of 5 stars

Excellent customer service. Can not do enough for you. Amazing value for the outstanding quality you receive. Gifts are always well received when gifted from this company. One of my favourite pla... See more

Company details

  1. Gift Shop

Written by the company

A truly one-of-a-kind greeting card and gift company created by a mother, son and daughter trio. We're passionate about providing high quality gifts at affordable prices. Everything is carefully made-to-order and lovingly packaged by a member of our team. We design and sell a wide range of playful and unique greeting cards and gifts. Whether you're looking for something personalised to celebrate a milestone birthday, a new job gift guaranteed to crack them up or a fun way to say "thank you" to a special person - we're guaranteed to have just the thing!


Contact info

4.0

Great

TrustScore 4 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unhappy customer

Ordered a gift on 10th December with an estimated delivery 18th December. Still not received 17 days later. 2 automated emails tell me its probably Royal Mails fault but tracking shows RM haven't received the item from Arrow. No communication from Arrow. Most disappointed!! I get that its Christmas and everyone is super busy but if you can't honour a purchase don't offer it for sale!

December 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing quality and exactly as…

Amazing quality and exactly as pictured! I can’t get enough of the cute and funny illustrations and will definitely be making another order soon - couldn’t recommend more ⭐️

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality cards and gifts

Great quality cards and gifts. Too funny! Think I’m now up to 3 orders as once my friends see what I’ve got they ask me to get them stuff as well! Quick delivery, highly recommended family company.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Delivered less than 48 hours after making the personalised order,
Really pleased with the service and the quality of the products

November 12, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great gift/card shop

I’ve ordered a card 2 mugs and 2 coasters. All turned up straight away. ( mugs and coasters next day which is unbelievable when they’re personalised). Great quality will definitely be ordering again.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

A great variety of items!

From start to finish, having received the gift for my husband, the process was faultless. The parcel arrived in tip-top condition in less time than anticipated.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Cute products, shipped really quickly. Would definitely recommend!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

High quality gifts and service

Absolutely excellent customer service. There was a delay in my delivery due to it being Christmas time , however the seller sorted this immediately and checked it had arrived
The items are lush. Fantastic quality and great value. I have already ordered more and would definitely recommend.
I ordered a personalised mug, the font is gorgeous and it will make a very special Christmas present.
Love these items, will defo use in the future

December 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best cards EVER!🙌🏻

Best online card shop I’ve found. I think this is my third (maybe fourth) year buying from them. The cards are super funny (my personal favourite breed of card😜) and the selection is so wide I can buy for my whole family in one go😍 And they’re packaged so well that not even our postie shoving them through the letterbox will harm them-yay!!
Definitely recommend✨

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer experience

I bought a lovely item to gift to my best friend, I love everything about it and I can't wait to gift it!

The purchasing was easy and the delivery was really fast and the product was wrapped with care so it arrived undamaged. This company seems to really care about its customers and I highly recommend them.

December 2, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sick of getting let down by the big…

Sick of getting let down by the big boys I stumbled across this site, and I'm glad I did. Brilliant site full of unique gifts with the personal touch. Used them a few times now and never been let down. Super fast delivery and literally hundreds of products. I won't use anyone else now.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Superb from start to finish

Arrow Gift company were amazing from start to finish. I wanted to buy some gifts in bulk for my department and they were super quick to respond to my emails and helped me through the ordering process. The coasters arrived very promptly and were of fantastic quality. Even the packaging was excellent! I cannot rate them highly enough.

July 3, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

First Class Service & Quality

Arrow gift company responded to any questions quickly. Although ordering personalised bottle labels, they were also able to offer a bespoke service by making a change to the standard section of printing too. Very efficient turn round, order received within two days of ordering.

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service from Team Arrow

Amazing service from Team Arrow. I ordered some cards over the weekend however needed these within a few days. I contacted Team Arrow to ask whether these could be sent sooner and I would be happy to pay for postage. Team Arrow refused extra payment, they were very happy to accommodate and the cards arrived the next day! Fantastic service thank you!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous card arrived

Gorgeous card arrived, I was in a hurry for my anniversary so I asked if it could be sent quickly and it was, lovely friendly good service with quality products, will definitely use again! Big thanks
Jude 😀

July 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look