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ARS/Rescue Rooter - Blue Dot Services Reviews 

19
•
TrustScore 4 out of 5

4.2

125 Industry Lane, 21050 Forest Hill, MD, US

•

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Rated 3 out of 5 stars

Different techs gave different analyses as to how to fix the À/C. Took too long to get the parts. Time ranges given for “confirmed” appts. were way off. We went a month of hot days/nights without A/C.... See more

Company replied

Rated 5 out of 5 stars

Quick, courteous and reliable service even on weekends. I have received a call and confirmation on a weekend while I had an urgent issue with AC in an extremely hot day. They’re the best!

Company replied

Rated 5 out of 5 stars

Guy was honest. He could have told me the refrigerant was low and I would have believed him, but he didn’t. That counts for something when I’ve had so many techs lie or exaggerate

Company replied

Rated 5 out of 5 stars

Technician was great. Very pleasant and cared about the customer. He made the whole process better. Would recommend to anyone with hvac issues.

Company replied


Company details

  1. HVAC Contractor
  2. also in
  3. Air Conditioning Contractor
  4. Electrician
  5. Heating Contractor
  6. Plumber

Written by the company

Blue Dot Services of Maryland has delivered trusted HVAC and plumbing solutions in Baltimore and the surrounding areas for nearly 50 years. Our skilled technicians provide expert heating, air conditioning, and plumbing repairs, installations, and maintenance, always backed by a 100% satisfaction guarantee. With 24/7 emergency HVAC and plumbing service, upfront pricing, and background-checked professionals, we prioritize your comfort, safety, and peace of mind. From furnace repair to drain cleaning to air quality solutions, count on Blue Dot for reliable service you can trust. Contact us today to schedule your appointment.


Contact info

  • 125 Industry Lane, 21050, Forest Hill, MD, United States

  • 410-204-2662

4.2

Great

TrustScore 4 out of 5

19 reviews

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1-star

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4.2

All reviews

(19)

606 reviews in the last 12 months

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Rated 5 out of 5 stars

The requested service initially was…

The requested service initially was more difficult than anticipated originally. However, the service person took it upon himself to go above and beyond to make the result perfect.

August 14, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

The staff was very courteous and…

The staff was very courteous and knowledgeable. The technicians that did the installation were professional, friendly and knowledgeable. The entire experience from start to finish was pleasant and stress free.

August 15, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you so much for your review! We appreciate your business.

Rated 5 out of 5 stars

Great service

Great service, quality work, reasonable prices and nice people!

July 29, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience. We're glad you had a great experience with our team. Thank you for choosing ARS.

Rated 5 out of 5 stars

I have been a customer of Blue Dot for…

I have been a customer of Blue Dot for quite a few years. I have always received very good service.

July 29, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

We appreciate your review! Thank you for choosing ARS.

Rated 5 out of 5 stars

Very responsive and great…

Very responsive and great communications! Knowledgeable and efficient service.

July 15, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience. We're glad you had a great experience with our team. Thank you for choosing ARS.

Rated 5 out of 5 stars

It was Great!

The tech was very friendly, well informed and knowledgeable. I was very pleased with the service he provided

July 12, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience. We're glad you had a great experience with our team. Thank you for choosing ARS.

Rated 5 out of 5 stars

Great workers

Great workers, very friendly, and they know their trade

July 11, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience. We're glad you had a great experience with our team. Thank you for choosing ARS.

Rated 3 out of 5 stars

The techs did not light my hot water…

The techs did not light my hot water heater!!

July 9, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

We apologize that our visit did not meet your expectations. Could you please reach out to our quality assurance manager to discuss what is needed in more detail? You can reach them at: 410-803-4278.

Rated 5 out of 5 stars

They got here on time

They got here on time. Did what was asked and did not take all day.

June 19, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience! We appreciate the opportunity to help maintain your home's comfort.

Rated 5 out of 5 stars

Guy was honest

Guy was honest. He could have told me the refrigerant was low and I would have believed him, but he didn’t. That counts for something when I’ve had so many techs lie or exaggerate

June 12, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience! We're pleased your service visit went smoothly.

Rated 5 out of 5 stars

Technician was great

Technician was great. Very pleasant and cared about the customer. He made the whole process better. Would recommend to anyone with hvac issues.

June 14, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience! We're glad our team exceeded your expectations.

Rated 5 out of 5 stars

Prompt

Prompt, courteous, and informative

June 12, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience! We appreciate the opportunity to help maintain your home's comfort.

Rated 5 out of 5 stars

Excellent Service

Quick arrival. 4 1/2 hours from call to arrival.
Explained everything he was doing.
Didn't try to make up any problems.
Great service and Great tech.
Thanks

June 12, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience! We're glad our team exceeded your expectations.

Rated 5 out of 5 stars

Quick

Quick, courteous and reliable service even on weekends. I have received a call and confirmation on a weekend while I had an urgent issue with AC in an extremely hot day. They’re the best!

June 11, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for sharing your experience! We appreciate your recognition of our team's customer service.

Rated 3 out of 5 stars

Different techs gave different analyses…

Different techs gave different analyses as to how to fix the À/C. Took too long to get the parts. Time ranges given for “confirmed” appts. were way off. We went a month of hot days/nights without A/C. Available telephone numbers to call for info on progress or for customer relations to complain were hard to come by. Tech Reggie finally got A/C working. We would like to adopt him for future service needs.

June 4, 2026
ARS/Rescue Rooter - Blue Dot Services logo

Reply from ARS/Rescue Rooter - Blue Dot Services

Thank you for your review and your business! If there is anything further we can do to assist you or a manager you would like to speak with, please reach out to us privately and we would be happy to connect you.

Rated 1 out of 5 stars

April I had you come out and do…

April I had you come out and do seasonal.check up He did that than in May I seen a leak from pipe outside
that you installed So I called to have someone come out to correct it Scheduled it for Thursday between 12-4 No show I called back again they scheduled it Friday 8am-12 No show Reschedule it for 12-4 Calked it above where it was leaking I called back I wanted refund for 40.00 I paid for seasonal check up Not for 3 no shows I spend 11 hours waiting and when I called they were short handed I am the customer at least they could have not scheduled me if they were not gonna show up I am very disappointed on how I was treated

June 4, 2026
Rated 1 out of 5 stars

I was not impressed by the car lot…

I was not impressed by the car lot mentality and trying to sell me a new unit. How do you give me a qoute of 24,000$ than a 5000$ return customer discount. 24 hours later send me a qoute for 12,000$$. So if we are playing games with pricing, what else is going on? I will never call Bluedot again.

June 3, 2026

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