ARS/Rescue Rooter - Orlando Reviews 

Installation team was AWESOME.
24/7 service is a joke. 1st you don't talk to a person it is AI, next you get a 4 hour window, then they call before they come out and the call went to spam so I didn't get it right away. I called back and they rescheduled me for the next day! Spent the night without AC!
We are Christian and the salesman had some not so appealing language and was quite pushy.

I had a service technician out to my house for my AC unit and he said that my contactor unit was bad due to a surge and he said it also stressed the capacitor. even though that the capacitor was still working he said it should be replaced at the same time as the contactor unit otherwise it would go out soon and i would be placing another service call in about a week. So i said ok for him to replaced the both parts and the repair took one hour of labor, but to my surprise the bill was $817.00. What i do not understand is how do you charge $817.00 for 2 parts that cost between 30 - 50 dollars each and I know that because i priced them online from multiple different suppliers and one hour of labor? Bottom line is the parts were around $100 and i don't know what their hourly labor rate is but let's say $150 or $200. so the bill should have been around $300 max not $817.00. This was a good lesson for me to know which service company to trust and call for future repair services.

BE AWARE!!!! This Company is using the HOME DEPOT brand to offer a very attractive price for AC services, just to access you home and then charge outrageous prices for what they said was included. They use false advertising and a deceiving process. They still will charge you even if nothing was done. Then when you call to request a review of the invoice a very aggressive person at accounting, takes the call and threaten to go to collection without even hearing what happened . My recommendation: Look for another provider!!!

Everything went well. That's about the best you can hope for today.

Unfortunately, my experience with this company has been very disappointing. After installing a new mini-split in my garage, I discovered a visibly damaged outdoor fan guard, water collecting beneath the outdoor unit, incomplete exterior line covering, and a breaker that their team said needed to be corrected by an electrician. None of these concerns were explained before the installers left.

I emailed the company with photos but received no response. I then scheduled a service appointment for the following day. No technician showed up, and no one contacted me to cancel or provide an update. I called the office three times and was repeatedly told someone would call me with an ETA, but no one ever did.

The poor workmanship, missed appointment, and lack of communication are unacceptable—especially for a brand-new installation. I cannot recommend this company based on my experience.

I had my ac replaced, they were real responsive and quick to call when trying to sell me an ac. The sales man told me to speak to the installer to have my return filters placed outside with the handler. He was asked by me multiple times if a new ac will fix the back of my house not cooling down. I set up my install appt and asked about the filter change location, she says oh no thats an additional $700+. First red flag. Then install day comes, they were real nice, I told them the fuse blows about 2x's a month for the outside unit. They get it installed & tell me the breaker fuse is replaced to a smaller one and problem should be solved. First night, fuse blows. 2nd night fuse blows, & the back of the house will not cool down & I assume cause the fuse keeps blowing. I call ARS the next morning. They are sending someone out that next night(Friday). Friday comes & I am rescheduled because they do not have a technician in my area, Saturday comes, rescheduled again to Monday. Monday tech comes and tells me I need all new duct work and thats why the back of the house won't cool down, He looks at something the installers plugged in and assumed that was draining the power causing the fuse to blow. He unplugs it and no more issues. Well I wanna speak to someone on the duct problem because I was guaranteed a new unit would fix the issue. The tech says his boss will reach out. Week goes by.. nothing. I called the next week & complained & they say okay yeah a manager will call you. by next week still no call. I call again & told again manager will call. No call, I call another company and they tell me all ducts need replaced. My husband now calls ARS. He gets me a call back that day. They are sending their duct guy out tomorrow (Friday). He says rehanging and some reworking and my ac should cool the back of house. he will get me a call by Monday. I call him Tuesday, he says someone will reach out. Wednesday he says yes calling you today. Its Wednesday night and still no call

Smooth process from start to finish. Everyone from the Repair tech, Sales rep, and Installation technicians were fantastic. Will definitely recommend to anyone and everyone.

My wife made a scheduled a maitenance appointment for 8-12 and to this point of me writing this it is now 1pm and the guy still hasn't shown up. No eta no information on when and if this guy is gonna even show up. What is the point in making a 8-12 appointment and you don't even show up.

The entire process from the technical inspection to the installment of a new system was all handled in a professional manner. I was impressed with the expertise and knowledge of everyone I that I worked with over the time it took to get ever thing completed.

I am extremely disappointed with my experience with ARS Rescue Rooter.

Our Carrier AC system stopped working, since May 23 and we are still without air conditioning in Orlando Florida while waiting for answers. We were told that the outdoor control board had failed and that the part had been ordered, but no one could provide an estimated delivery date.

The most frustrating part of this experience was the lack of communication. I called multiple times seeking updates. The only person who called me back was a manager named Jennifer, and the only information she was able to provide was that the part had been ordered but there was no estimated delivery date because Carrier had to build the part. Other than that, I received no meaningful updates. I was promised callbacks that never happened, and even after leaving a voicemail with the corporate office, I did not receive a response.

After being without AC for over three weeks, we also discovered that our manufacturer’s warranty had expired after five years because the unit had not been registered.

The most disappointing part of this experience was not the equipment failure itself, but the lack of communication, follow-through, and customer service. Being without air conditioning for 20 days in Florida while receiving little to no information was unacceptable. As a longtime customer, I expected much better service and support.

Based on my experience, I cannot recommend ARS Rescue Rooter to friends, family members, or anyone looking for reliable HVAC service. Customers deserve timely communication, follow-through, and support, especially during extended system outages.

Tech was very friendly knowledgeable and efficient.

I was approached in Lowes to get a A/C checkup for 19.00 I called made the app't for Monday May 11th, between 12-4.I got several texts reminding me of the app't then i got one telling me that David Mora Reyes is on the way. will be here between2:50 and 3:05. He never showed up. after 4 pm i got a call from the company and apologized for him not showing. But if i would like to schedule it would be 2 weeks out. That is insane to get me waiting those 4 hours only not to show up. This is no way to run a business. I will also inform Lowes of my experience.