ARS/Rescue Rooter Reviews 217

I wish I could give them a "-100". DO NOT use ARS/Rescue Rooter in the Norcross, Marietta, Tucker locations! I called and scheduled an appointment today with a window of 2pm - 6pm. Well, they were a no call/no show. I called to see what happened and the phone rep could not even get dispatch on the phone to find out what happened to the m.i.a. technician. She escalated my issue to management and stated I should hear from a manager today. Well, it's been almost 1 hour, and I haven't heard from no one. 😡😡🤬🤬WOW, before I hit the "post" button below, ARS calls me to see if I want to reschedule my appt for Monday.....Monday...WTH. I had a mouthful for her and she just hung up on me. BEWARE folks. I only wished I would have read the reviews before even calling them. If I had, trust me, I would not have even called them.

Unfortunately, we cannot give ARS a positive review. ARS is the worst company when it comes to customer service, appointments (a nightmare - never on time - always postponing - never returning calls as promised).
ARS installed a new a/c unit in our home. Our a/c damper needs to be replaced - tech came out, looked at it then left .. no follow-up. We found out that he also made incorrect statements about that visit.
Then they sent out a sales rep to inform us of the cost of the damper replacement. We called to make an appointment and customer service but they were not aware that a sales rep had already come to give us an estimate. We made an appointment but that was - again - canceled by them - no follow-up. This has been going on for over a month now. We called, over a week ago and were told (surprise) they would have it within three days - it's now been over a week.
We called twice - first time they told us we would receive a call back within 2 minutes (no such luck) - the second time they said they would return a call within an hour - we are still waiting ....
I would not recommend this company to anyone. If there was a zero star - I would award that to them.

Had the Home Depot $29.00 special to check AC/Heat and ARS Rooter came out. He too a picture of thermostat, went in the attic took the side off that part and screwed it right back on. Went outside and took the panel off it, then put it back on. He never checked a dang thing. Did not check freon pressure or anything else. STAY AWAY FROM THEM...

TO: ARS Rescue Rooter
This letter is to inform you what I think your rating should be and why.
Here is the why!
On 8-25-24 as me and my wife entered Home Depot, we were approached by a woman inquiring about servicing our A/C system. In short, she said that they could clean and check our system for nineteen dollars. Being our system was working fine, but being it was six years old I agreed to the check. I asked what company would be doing the work and she informed me that ARS Rescue Rooter would be doing it. Your service person arrived the next day and when I spoke to him, he informed me that no he didn’t do the cleaning, he just did checks because the company would go broke if they did both for just nineteen dollars. I informed him to then just go ahead and do the check and he proceeded to do that, which he did. When he finished, he returned to inform me what he found. He informed me that he found some problems, that the capacitor was going bad, it needed cleaning and thermostat needed changed. He then informed me that to change the capacitor and Thermostat the cost would be over eight hundred dollars, and if cleaning was added it would be over eighteen hundred dollars. At that time, I informed him that was a ridicules price, and I would get a 2nd opinion, and he left.
Now for part two. On Tuesday for some strange reason around midday the a/c quit cooling. I looked at it and could see nothing worn, air was flowing, and the fan was spinning but not cooling down. Being that the A/C was working before the service call, I recalled ARS and informed them that they needed to come out and recheck their work because I believed that something the checker had done had caused the A/C to quit. The person on the phone said there would be zero charge, and they would send someone out between 6pm and 10pm. Then around 7:30 pm I received a message saying the service person may not make it due to a vehicle problem. I called back again and was told that they could reschedule service between 10 am and 2pm on Wednesday. On Wednesday at right about 2pm the service person showed up and I informed him what was going on and he started to check the A/C. When he finished, he informed me that the capacitor was bad and then said the charge was going to be 330.00 dollars for the capacitor and 109.00 dollars for the service call. I informed him that was ridicules price for the capacitor and the service call was to be free. He then called his office and then said again it would cost 109.00. To not argue with him I paid the 109.00 and told him I would find another way. I then went inside and checked prices, now here is the kicker. I found the capacitor at a local business for only 25 dollars which means ARS was up charging the price by 1200 %. Looking at the previous quote given the thermostat would have also been charged the same amount. So, this tells me that you are price gouging the cost and that you are trying to take advantage of senior citizens thinking they are going to agree with whatever you tell them.
So now you’re rating. On a scale of one to five I would give ARS a -5, because you start off by giving the wrong information. Then you price gauge on needed items and try to take advantage of senior citizens.
Also just so you know a copy of this letter will be given to Home Depot and I will pe posting it online so others may see the way you do business.
Now to take this a step further, after being in the house for approx. a half hour when we came out to go buy the parts needed, the service man was still parked on the street in front of our house. Now, being I didn’t trust him I turned on my alarm system just to make sure he didn’t do something after we left.

Purchased an ac unit. A month later I got a call wanting me to schedule a service apt. I told the rep that I never authorized a monthly service. She told me that I sign up for it. I told her no and that I want to speak with a supervisor. They put a guy named Ron on which I doubt was a real
supervisor. He then told me that accounting would give me a call in case I was charged. No one ever called. I reviewed my receipt and saw that I was not changed for that service. So I decided to place reviews about this very shady inconvenient business practice of ARS Houston.

I just got a brand-new AC system installed that never worked, their technicians keep coming, apologizing a few times but can't figure out. Please do not call them or refer them to friends or family unless you want to take a revenge

ARS/Rescue Rooter/ Vero Beach
They installed my water heater which almost burned down and leaked after 5 months of the installation ! Poor installation and costumer service! Be very careful with them !

Please refrain from using this company! We paid this company to place an AC unit in our home for our upper level in 2020. We were informed our AC coil was no longer by one of their tech on 8/12/24 and it will be replaced in a couple of days. I had been trying to get a manger on phone since last Thursday. I finally spoke a dispatcher and he stated it is on back order. He stated it will be it will be in 7-10 days I informed him tomorrow will make 10 days. Then I requested to speak to manager. I spoke to manager Richard Boll and he stated, “WE CAN SEND SOMEONE TO ADD FREEON BUT IF IT LEAKS OUT IN 1hour, 2 hours or 2 days. We tried something.” I then asked him how would that help us with the a leak. He stated again, “ I tried something.”

Representative stated they are a premium service provider after I filled a complaint with them of their service and excessive prices. They sure are not premium service and triple price (724.00) just for around 45 min work of for just an installation of a motor. Came on Aug 9, figured out we needed a motor around 1PM. I explain the situation we had company for the weekend and we were 6 adults and 2 children. Explained that I just got sick the day before and we had no air. He said he was going to place the order right away and that if the motor was found, he would go get it for us. Next day call, no part and that I had to wait till monday. I explained the rep would pick up the part for us if they found it, but part was ordered late on Friday not around 1 when he told me. That they had to wait for the the part to get to the warehouse, no one would pick up the part as stated. After several calls to supervisors who would try to help me, telling me they would call me right back in 30 min., to wait 60 and they would not respond. Eventually someone pulled some strings, as they call it. Which should be the normal if they think they are premium service provider and the part was found and replaced around 4pm the next day. The whole family got sick since we all were in the same room with a winder a/c. It took the tech to get everything working around 45 min. A total of around 75 to 90 min of work to install just a part, that was not purchase with them, since it was a warranty part at no charge from Carrier. So Imagine, 724 dollars just to install a part. $724.00 for a 75 to 90 min job. I would consider this a robbery, when they know you need them the most. I will also be reporting them to BBB. Didn't know their rating was really that low. Will never do business with ARS again.

this company for starts is a rip off, my mother is disable and paid over 13,000 for an ac unit and the furnace that was put inside the house had a coil leak, but this was all supposed to be brand new. we notified company once the house was getting hot. they sent out a technician and they stated it was a coil leak. the company never fix the problem. over a period of time, there were several more calls made, and more techs came out it was problem after problem. then instead of them fixing the problem it became a money thing. this company i would never recommend for service. the management needs to be fired. the owner of this company needs to look deep into who he has employed because taking a company to court can cost him more than having the issue fixed and resolved. i hate how this company let a 70-year-old elderly lady who is an amputee. we have reached out to some legal support, but until then please do not waist your money and time with this company .

Do not recommend this company. Our local technician, Roger, is great, but the company is terrible. We likely paid too much for our A/C unit in Sept 2023. Then our hot water unit was bad, so we had them install a new gas on-demand unit. They failed to run a pipe outside. The county inspector passed the inspection but noted that the pipe needed to be extended outside. ARS refused, stating the inspection passed.
A/C not wired correctly, so could not keep up with humidity levels in 2024 Virginia summer. It has taken over 3 weeks to get it sorted out. We have had 3 no call no show appointments FROM MANAGEMENT. Pushing now for the $555 Comfort Guarantee check. Ridiculous. Run far and fast from this company.

ARS / Rescue Rooter Tampa Bay, although longer than expected, did a wonderful job of repairing a 21/2 ton unit installed last year. Madison went out of her way to keep us informed of the progress of getting the correct parts. Sefit Malai and Ervin Gogai performed very well and were very professional and courteous. Good job by all and you made two elderly customers very happy.

A WORD OF WARNING: DO NOT TRUST THIS COMPANY FOR A SINGLE MINUTE!!! THIS COMPANY CARES ONLY ABOUT THE BOTTOM LINE, ONCE YOU MADE THE PURCHASE AND ANY THING GOES WRONG WITH THE INSTALLATION OR EQUIPMENT IT'S HARD GETTING THEM TO DO ANYTHING ABOUT IT.

I had a service agreement but there was no savings. They would always find expensive problems. When they quoted $950 to fix a plumbing issue I looked for someone else and the new company charged $650. and did an excellent job

If only I could give zero stars. I thought backed by Lowe's meant something, but we learned the hard way that it means absolutely nothing. We made the mistake of choosing ARS Rescue Rooter for our new AC installation. This was by far the worse service we have ever received from any company. Hands down! It was a nightmare from beginning to end. Worse of all, the company did not make any attempt to remedy the situation. Our AC was installed on Tuesday July 9th. It did not start working until Friday afternoon by 4:30pm. That means, we spent all those days without AC which no one seemed to care about. The technician Jose was nice except the couldn't figure out the issue. He reached out to his boss (the installation manager Arley) who basically left him and us hanging. As a matter of fact, we called Arley and left him a voicemail, he never bothered calling us back. I called Lowe's to file a complaint, I was told the case was assigned to someone name Ashley who never bothered calling us. Then we were told Natalie from quality assurance would reach out, never heard from her. At one point, we felt like we were being ignored and discriminated against. The sale guy David made everything sound rosy and never followed up although he was aware of the issues. As a matter of fact, I sent him a text message which he never replied to. Though this was the most stressful experience, I believe it could have been turned around had the installation manager stepped up and took control of the situation except he did not care at all. Can you imagine every single piece of equipment was faulty? They had to exchange the brand-new condenser, then it was the air handler, then it was the air scrubber. At one point, it seemed like they were just guessing as to what the issues were. They even tried to blame it on us stating that we must be unlucky. Then on Saturday, we started getting an alert on the thermostat (Econet alert A928_O inverter fault locked or communication failure. Then the unit would just shut down. Called the technician who had no clue on how to fix the problem. Their solution was to come back to remove the air scrubber that we paid for because they thought that's what was causing the problem. Although the temperature was set at 70, it
would rise to 86 then shut down. At the end, we decided it was best to have the unit removed for a full refund which hasn't happened. I honestly cannot wait to put this behind us. Now, don't say you were not warned. If you want stress, a company who is unresponsive, show absolutely no care in the world, then hire ARS Rescue Rooter. In addition to everything that we went through, they robbed us of all of our equipment and left us with nothing. They took everything. Now we have to pay the new company money to replace everything that they took.

WEEK 7!! and still waiting for 1 blower motor from Carrrier!!!!!!! I was sold on Carrier because its made in the USA! Both of my units blower motors failed within 1 week of each other, after less than 4 years. Apparently there are no blower motors anywhere in the U.S. Carrier is clearly not able to provide parts to support what it sells you! Even though the motor/motors are covered under warranty, ARS is charging me $600 to INSTALL EACH MOTOR!! CORPORATE GREED AT ITS FINEST!!ARS/Allgood employee Scott has gone above and beyond to help.

I called on Friday and Robert Huerta came out and went over our options. We negotiated a nice 2 stage system with a UV light and surge protection and a cleaner for the gas line as well as a Wi-Fi thermostat. This includes a service contract and a 10-year parts and 5 years labor guarantee. On Saturday the very next day the installer Chaz and his partner came out and removed the old system and installed the new system in 8 hours. They were friendly and respectful of our home and cleaned up after themselves when the work was complete. I would highly recommend ARS/Home Depot to anyone needing service or replacement in Lakeland FL.

ARS is very bad company - I had Carried AC installed by them in 2016. I had issue with AC 4 days back and call them they send technician Jorge Rodriguez he checked AC and said motherboard melted and need to replace carried AC unit itself. I have been talking to the for days they are telling same thing due electric surge AC unit burned - except capacitor all burned.
I called one handy man he just fixed by replacing bad capacitor. He just charged 190$.
This happened to me second time previously plumbing work ARS said 2500$ but handy man fixed and charged 100$
I feel ARS is fraud company and manager Patrizia is very bad.
My recommendation Please do not use ARS for HVAC & plumbing

Buyer beware. I'm a disabled veteran on a fixed income. Now I have to add another $1000.00 to a Carrier that is not even 2 years old. What I first thought was a solid decision by choosing ARS Myrtle Beach, has turned into a nightmare.

My wife and I are sitting in a 86-degree house at midnight. It's 76 outside. August of 2022, we paid good money for a brand new Carrier unit. Never thought it would break down in less than 2 years. Being on a fixed income, and I have to purchase products and services with long-term reliability in mind. I can't afford not to.

Carrier products, from what I'm told, are among the best. Thing is, the unit Myrtle Beach ARS installed gets almost zero use in the wintertime, which was true of our prior unit, also. So, there's very low miles on this new unit.

Mike, the ARS technician comes by today to take a look. Tells me the blower is shot. $599.00 to install the warrantied part. He then goes outside to look at the compressor, finds a bad part there (and tells me, "It could just be a coincidence.") This tiny warrantied part was installed today at $444.00. Took him 15 minutes. We now have to wait for the blower, as it has to be ordered.

So, for a total of $1043.00 of "warrantied" parts-installation cost, I'll be running again.

18 near-trouble-free years with a Goodman. Two years with an ARS-installed Carrier, and the thing broke down - both inside the house, and outside the house.

Makes me think; it might not be the Carrier, but the original install in 2022. Many techs in the HVAC business say, "It's more important to have a quality install, than a top-tier HVAC unit." With ARS, I thought I was getting both. The double-breakdown could be a coincidence, but I have my doubts. Years of concern coming in my future.

Be smart and move on.

I have had no A/C for six days, had ARS fome four times, each time something different, guessing. The tech said I need a new fan. The coil just below the blower keeps freezing, I drain the pipe, put vinegar in it, change the filter every month, coil is clean. Its been over 100 outside. I have Parkinson’s disease and asthma. When I called today to cancel the fan order, they had not even placed the order. Hope I get my deposit back. I have a warranty, they said 772.00. Without warranty, 2700.00. Disabled on limited income.