A response via email was provided to let me cancel, but the product itself isn't up to par.
Company replied
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Tried to cancel this service numerous times and it always says , the system is not working .. well Amex cancelled it for me ! Please treat this as public notification that my subscrition is termi... See more
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Impossible to cancel – borderline scam I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan,... See more
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Company details
Written by the company
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Contact info
United States
- art-gen.ai
2.0
Poor
42 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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This clearly is a waste of time and resources.
This service turns out to be a complete waste of time. While the initial experience seems promising, featuring a polished interface and a visually appealing design tailored for text-to-video generation with a cinematic effect, it quickly falters when issues arise. The platform allows you to insert images you'd like to incorporate for better results, but problems surface when attempting to adjust prompts, making it impossible to achieve satisfactory outcomes without using additional credits to regenerate the content. Furthermore, you are required to purchase credits for every generation, even when the movement gestures and sound effects appear uncoordinated or distorted, reducing overall reliability. The subscription setup process appears seamless at first, but suddenly becomes unmanageable, exposing hidden flaws such as the lack of a straightforward cancellation option on the website, an absence that feels almost designed to discourage users from leaving. Additionally, customer service has yet to respond to inquiries, leaving me without support, guidance, or resolution of issues.
January 30, 2026
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you're dissatisfied with the site thus far. Unfortunately, the AI models are still a work-in-progress, so your output heavily relies on prompting from the user. The more details you provide it with, the less adjusting will be necessary down the line!
I see that you've been able to locate the support email address, so we can be certain your inquiry has been addressed thus far.
Thank you for your patience!
Best regards,
Art-Gen Support
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Misrepresentation of service and canceling
Impossible to cancel. Watch out. Bait and switch!
Edit : I was able to cancel, but only via email, which is kind of ridiculous. Also, they still charged me for what was supposed to be a no risk trial. It's still a misrepresentation.
December 19, 2025
Unprompted review
Reply from Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our service offers refunds in accordance with it, and every user can check eligibility by contacting our Support email, also available in the ToS.
Best regards,
Art-Gen Support
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