Art Brokerage Reviews 76

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I recently sold a piece of artwork through Artbrokerage.com—a Kush original titled Matrix of Love—and the experience exceeded my expectations, especially as someone who had never sold art befo... See more

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Rated 1 out of 5 stars

They do not even work on your listings, all they are good for is to ask you to lower your prices, which i did and some by 50%, yet they kept their mark-up in some of my listed artworks, of which i ha... See more

Company replied

Rated 5 out of 5 stars

It was my pleasure working with Helen with Art Brokerage. Helen Tu is a true professional in every aspect. Helen guided me through a very successful, stress free transaction. She excelled at stayi... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience working with Art Brokerage. This was my first significant art purchase and Robbie made it easy. She walked me through the negotiation and was candid and transparent. Sh... See more

Company replied

Company details

  1. Art Gallery

Written by the company

Art Brokerage is designed to make buying and selling art online safe and easy. Our staff has more than 200 years of combined experience selling artwork. Art Brokerage is a pioneer on the internet selling art since 1995. Art Brokerage is the largest and most trusted secondary market for fine art sales on the web.


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3.5

Average

TrustScore 3.5 out of 5

76 reviews

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Rated 5 out of 5 stars

I recently sold a piece of artwork…

I recently sold a piece of artwork through Artbrokerage.com—a Kush original titled Matrix of Love—and the experience exceeded my expectations, especially as someone who had never sold art before.

I had the pleasure of working with Robbie Reddey as my broker, and she was exceptional from start to finish. Robbie did a fantastic job fielding questions from potential buyers, allowing me to stay focused without getting overwhelmed. She only brought me serious, well-vetted offers, which made the process feel efficient and professional.

Her guidance during negotiations was incredibly valuable. She struck the perfect balance between advocating for me and keeping the deal moving forward in a positive way. I always felt informed and supported.

Beyond the sale itself, Robbie also walked me through the logistics—helping me understand how to properly package the artwork and coordinating shipping seamlessly. That level of service made a huge difference, especially since this was my first time navigating a sale like this.

Overall, I couldn’t be happier with the experience. If you’re considering buying or selling art, I highly recommend Artbrokerage.com—and if you can, work with Robbie. She’s outstanding.

April 9, 2026
Unprompted review
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Reply from Art Brokerage

Thank you for your glowing review. Robbie brings many years of expertise to our team, and we’re thrilled to hear she made your selling experience such a positive one. We truly appreciate you choosing Art Brokerage.

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Rated 1 out of 5 stars

They do not even work on your listings

They do not even work on your listings, all they are good for is to ask you to lower your prices, which i did and some by 50%, yet they kept their mark-up in some of my listed artworks, of which i have 6 listed the mark up on some was between 150-200%.
i Have written to them and the last 3 times i have not had a response....huge scammers, don,t know why people continue to do business with them

March 14, 2026
Unprompted review
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Reply from Art Brokerage

The seller has expressed dissatisfaction from the beginning, largely due to misunderstandings about the secondary resale market and the current state of the art market in general. We have consistently promoted his artwork — including featuring it multiple times in our daily mailers — and we have grouped his artists with approximately 100 others to ensure maximum visibility. No other platform provides this level of exposure.
He has also raised concerns about our markup, even though we clearly state that we add $1,000 to lower priced listings to allow room for negotiation. This policy is explained in our “How to Buy” section, which he may not have reviewed. As a business, we must maintain consistent pricing practices across all listings.
We work hard to promote every piece of artwork on our site and to educate sellers about the realities of the resale market. The market has been challenging for well known reasons, but that is not something any individual seller or platform can control. We are always happy to assist sellers who value our efforts and expertise.
We cannot force buyers to purchase artwork, and we take accusations such as “scam” very seriously. Our reputation is strong, and we have been in the art business since 1983. This seller appears unfamiliar with how the resale market functions. His pieces fall into the decorative resale category rather than blue chip investment art, and unfortunately, the value of such works typically decreases after purchase — especially when acquired through high pressure environments like cruise ship auctions.
We remain available to help with listings and guidance, but it’s important for sellers to understand the market they are participating in.

Rated 1 out of 5 stars

I wrote them with a simple inquiry more…

I wrote them with a simple inquiry more than 15 years ago and they've been regularly spamming me ever since irrespective of my requests to remove me from their list.

March 14, 2026
Unprompted review
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Reply from Art Brokerage

Please email me directly and I will be happy to look into this. helen@artbrokerage.com

Rated 5 out of 5 stars

Great communication and support!

I’ve had a great experience working with Robbie at Art Brokerage. She has helped me successfully sell several pieces from my collection and has been incredibly responsive throughout the entire process.

Robbie is thoughtful and knowledgeable when it comes to pricing, helping me factor in the current market environment and other considerations so listings are positioned appropriately. When offers come in, she is always supportive during my evaluation process and never applies pressure, which I truly appreciate.

Each time a piece has sold, Robbie has been on top of communication and provides clear, detailed, step-by-step guidance for packaging and shipping the artwork. Her professionalism, attention to detail, and partnership have made the entire experience smooth and reassuring. I highly recommend Robbie to anyone looking for a knowledgeable, responsive, and trustworthy art broker.

January 20, 2026
Unprompted review
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Reply from Art Brokerage

Thank you for sharing this glowing review. Robbie is indeed a veteran Art Broker at Art Brokerage and consistently receives excellent feedback from clients. We truly appreciate hearing about your positive experiences with her and with our company. Your satisfaction means a lot to us, and we look forward to working with you again in the near future.

Rated 5 out of 5 stars

Couldn’t be happier!

I had a wonderful experience working with Art Brokerage. This was my first significant art purchase and Robbie made it easy. She walked me through the negotiation and was candid and transparent. She helped me set expectations, gave me room to make my decision, and was responsive from beginning to end, even during non-business hours. My piece arrived in perfect condition. I’m extremely happy that I bought it and with how the entire process went. I hope I have the opportunity to work with Robbie and Art Brokerage in the future!

January 9, 2026
Unprompted review
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Reply from Art Brokerage

Thank you for taking the time to let us know about your experience with Art Brokerage and how much you enjoyed working with Robbie. Please don't hesitate to ask for Robbie when you open your next acquisition. We look forward to working with you in the near future.

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Rated 2 out of 5 stars

Self-proclaimed “confident” art brokers

After a legitimate inquiry about the authenticity of an artwork, I received a dismissive response with a vague answer, and my inquiry was closed. They simply stated that they are confident about the artwork’s authenticity, which is clearly not a proper verification. Reputable dealers typically provide provenance, expert verification, or references.

Be cautious with these self-proclaimed “confident” art brokers.

January 8, 2026
Unprompted review
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Reply from Art Brokerage

Without know who you are I can not research and find out where the problem is. If you would like to address the issue further please email me
helen@artbrokerage.com

Rated 1 out of 5 stars

These guys are unprofessional and…

These guys are unprofessional and uninformed, and I would advise you not to list on their website. I've been an antique dealer for 25 years. And sold tens of thousands of dollars worth of paintings. These guys don't know.The difference between an oil on canvas and a print.

They will try to scam you by telling you that your oil on canvas is actually a print and then try to make you list it for less. So then they can defraud you and buy it for less, which is completely illegal. It's illegal and completely fraud is if they don't have the ability to assess what an oil on campus is or A print is then they shouldn't be in this business because they're committing fraud, trying to defraud people who own art into devaluing their products

August 21, 2025
Unprompted review
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Reply from Art Brokerage

This person, purchased a work of art at a local estate auction. He probably paid a couple of hundred dollars. We are not talking about a masterpiece here. The CEO of our Company and our listing manager both reviewed his listing. First, the seller listed it as a limited edition print, but could not provide the edition number, because there was none. Later, after much discussion, the seller changed the listing and said it was an original painting. We know that he does not know what he has. The art is framed like a poster, and is not framed like an original painting. This particular artwork and title is all over the place on Google, with several different sizes, mediums and a wide price range. We cannot tell what this art is from his amateurish photos, and he’s very upset that we just won’t list it. We think it is a reproduction of some sort, not a painting. Our staff has tried to help him, but he is nasty, insulting and abusive. We finally referred him to eBay because he doesn’t know what he has and we don’t either. He’s amgry because we won’t do what he tells us to do, and that’s not how our business works. We have to be sure of what we have because we stand behind the artwork that we list and sell. We just love it when people who know nothing about artwork, accuse our 45 year old Corporation of fraud and write these horrible reviews.

Rated 1 out of 5 stars

Right now i find out this random…

Right now i find out this random website is using my name without my permission. Please remove Laelanie Larach from your page you scammer.

August 15, 2025
Unprompted review
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Reply from Art Brokerage

I have searched our website and do not find your name anywhere. Please email me at helen@artbrokerage.com so I can understand what it is you have a problem with.

Rated 5 out of 5 stars

Bought some Paintings

I purchased some paintings from Art Brokerage and worked with Helen, they were as transcribed and arrived fast. Quick responses from sellers also! Would do business with again.
TT

August 13, 2025
Unprompted review
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Reply from Art Brokerage

We appreciate you taking the time to write this review. We look forward to working with you again. Enjoy your acquisitions.

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Rated 5 out of 5 stars

Working with Helen Tu at Art Brokerage

Working with Helen Tu at Art Brokerage to sell an artwork was nothing short of amazing and exceptional. She demonstrated exceptional professionalism, a meticulous eye for detail, and maintained clear, ongoing communication. From posting the artwork to payment, every step felt seamless and stress-free. I highly recommend Art Brokerage and Helen to anyone seeking a smooth and successful sales experience.

July 12, 2025
Unprompted review
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Reply from Art Brokerage

I agree, Helen T is very thorough and is an exceptional Fine Art Broker. We are so pleased that you are happy with the service you received. Thank you for taking the time out of your busy day to write this glowing review.

Rated 5 out of 5 stars

Art Brokerage … A+ !!!

I recently made my first purchase through ArtBrokerage.com and it certainly won’t be my last. I worked with Helen; the entire process was comfortable, effortless, and friendly. Communication was easy. Art was exactly as advertised, packed and shipped like a Faberge Egg. ArtBrokerage is the next best thing to having a full exhibition in your living room!

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Collecting & Purchasing Fine Art

As with anyone who has collected fine art, we do it to support the culture and love of art. After collecting and investing over time, I became educated that in order for any Artist to be able to produce their works, they must have investors willing to purchase their time to produce such works of art. Equally, in order for those chosen Artists who are successful creating desired art, investors must support their journey.
Without willing and able investors, how else would artist receive the support necessary to create art, which in turn enables the public at large access to the cultural experience of the opportunity of owning, if not viewing art of our choosing.
How would we be able to visit museums and galleries, and ultimately collect fine art, if it were not for those who invest and support in the artist?
So, in essence, the Artist's success is established by a business model that typically originates with displaying their work in a Gallery who is willing to represent their work. As their work is made available for viewing, they may equally produce pieces of work for individuals, if their contract terms permit.
But without Gallerys and Musuems for those of us who admire fine art to view works of Art, how would the fine art world survive?
Speaking as a collector over a period of decades, there is not a day that I take for granted the beauty of the art that resides on my walls. It has been a passion of my life. Have ultimately found lifelong friends that share this passion as well.
What then happens as we age, and we must downsize our footprint and find a future place for our art?
Perhaps we can donate it or pass it to special loved ones. If we are in a position that we need to consider resale, what stewards are out there that will, most importantly, manage that resale in the manner in which fine art should be treated to respect its value and the investment that the collector committed to support the art culture that allows artists to exist?
I read a review of a fellow collector who stated they encountered significant medical costs and attempted to resale their fine art collection and how ArtBrokerage.com treated their imminently, unfortunate circumstances and I found it most concerning.
I inquired myself with Art Brokerage.com to better understand how they are managing their fees and appraisals of fine art resale.
I submitted 3 original fine art pieces for their review, with a genuine interest to work with them, given their apparent volume of the resale of fine art.
I was stunned at their immediate justification of why they ultimately net a value of return to the seller @ 25%! They claim this is what the market is willing to pay, when in fact, it is format in which they chose to create. Equally, they stated, "WE DO NOT PAY GALLERY PRICES" for your art.
YET, they want, require the seller to provide an appraisal and a Certificate of Authenticity. Again, so they can then use their standard model to define that the piece is worth 50% or less of the value, and they take 20-25% off of the valued appraisal and COA that the seller provided. Which by the way, the seller, as an investor of the art, paid for this service when they purchased the art.
I have given a good bit of reflection on this apparent business model of ArtBrokerage.com.
They do not staff appraisers but instead claim themselves to be appraisers of fine art while promptly and conveniently justifying their opinion, based on the SELLER PROVIDED APPRAISAL.
THEY require the seller provide an appraisal and COA! This is obviously for their benefit to have the valued documents that the seller paid for because they do NOT know value, nor invest in validating value. Instead, they then devalue the work, based on the seller provided documents, so they can quickly resale it with little to no investment in the process.
Yet, they claim they are experienced!
OBVIOUSLY experienced at SCAMMING off of the investments of sellers who purchased through educated, legitimate fine art distributors.
I appreciate that buyers are looking for deals and will go wherever they can find them. But as STEWARDS of investing in fine art, should we be supporting business entities like ArtBrokerage.com, who clearly ARE DRIVING down the value of fine art so they can make a (significant) quick buck?
You be the judge, but I think it is a very sad state of affairs when fine art is treated in such a poor manner. Should this model continue its "QUICK BUCK" success, what Artist will survive such disrespect of their work?
As a collector of fine art, I challenge everyone to give some thoughtful consideration to the culture of fine art and please consider reputable sources when purchasing. Not only for the preservation of fine art, but for the integrity that should exist in collecting and maintaining the value of fine art. My best to all!

March 25, 2025
Unprompted review
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Reply from Art Brokerage

>
>
> We appreciate the time it took for this seller to write a review. We cannot help sellers recoup their money, when they buy Art from Park West at shipboard champagne auctions and pay high retail gallery prices. This seller listed 3 small paintings and was told by us that her prices were too high for the current resale secondary market. This is a case of shooting the messenger. People do not like to be told the truth about how much cruise ship artwork is really worth for resale. Two people from our staff tried to help her post realistic resale prices. The brokers have 60 years of combined experience. This inexperienced seller does not want to hear the truth and chose to write a nasty Trust Pilot essay and to attack the reputation of our 44 year old company. We do our best to help reasonable people price their artwork at a resale price that will actually sell. We help with listing, negotiating, payment, insurance and shipping. We NEVER appraise art, we give only an OPINION of secondary market resale value. This seller is trying to sell at the Park West Appraisal price. EXPERIENCED PEOPLE KNOW BETTER. THE PW APPRAISALS ARE MEANT ONLY FOR INSURANCE. If this Park West buyer has an issue with her appraisals, or prices she paid, she should contact Park West. Her own words SHOW how INEXPERIENCED she is.

Rated 1 out of 5 stars

No live customer service

I listed a print for quite a few months so ultimately lowered my net price. They left the sale price the same even though I reduced my price by 33%. I asked them to fix this many times using many formats. Heard nothing so cancelled my listing. Was quite concerned that no one responded to me.

May 12, 2025
Unprompted review
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Reply from Art Brokerage

It is difficult to reply to a complaint when I do not have the person's name and I can not review the incident. I will be happy to respond if this person would like to email me at helen@artbrokerage.com so that I may look into this matter.

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Rated 5 out of 5 stars

One happy customer!

I have worked with Art Brokerage for many years/transactions and I can not be happier with the company; especially with my broker. Robbie is awesome! Once I submit an inquiry for purchase, I get immediate responses within the day…even through the weekend!
Albeit I was skeptical about purchasing art online initially but the first transaction went swimmingly.
I’ve purchased mostly Erté sculptures to an 8’ tall Tolla that lives in our front driveway. Most of the paintings are 30x48 and larger and legitimate. Shipping and handling for all items, except for one delivery, have been well received. Please note that Art Brokerage does not ship the items, the seller is supposed to be the responsible party here. Now for the questionable items; two Erté sculptures were delivered in a box wrapped with bath towels only and not secured which caused the pieces to rub against each other and ruined the finish. Art Brokerage was gracious enough to give me options for keeping or repairing them and we declined their offers. Not a single cent was charged to us and the pieces were sent back without a glitch.
Granted there will always be an issue with shipping & handling and deliveries with any company but Art Brokerage has helped every step of the way to offer to contact the original artist or help put a claim in for repair.
Our most recent piece arrived yesterday, in excellent condition and can not wait to hang it with the rest of the Super Friends!!!
Looking forward to adding more art to our growing collection through Art Brokerage!

April 5, 2025
Unprompted review
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Reply from Art Brokerage

We so appreciate you sharing your current and past experiences with Art Brokerage and specifically your Fine Art Broker Robbie. We are so pleased you are happy with our services and Robbie does enjoy working with you. We look forward to a continued relationship with you. Again thank you for taking the time to write this glowing review.

Rated 5 out of 5 stars

Another sale of one of my original oils…

Another sale of one of my original oils by Art Brokerage and another wonderful experience working with Ribbie Reddy. Her professionalism and attention to detail throughout the transaction is a perfect example of all my dealings with Art Brokerage through the years. It's like having your own personal Art Gallery. Thank you to all the brokers who make my art career such a pleasure!

March 31, 2025
Unprompted review
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Reply from Art Brokerage

Thank you for sharing your experience. We love your art and working with you. Keep on painting and we will continue to sell it.

Rated 5 out of 5 stars

Experience exceeded expectations

This was my first experience with artbrokerage.com and it won't be my last. I worked with Donna Rose, who was extremely responsive and consistently communicated clearly and in a timely manner. The entire transaction was seamless. No complaints whatsoever.

March 18, 2025
Unprompted review
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Reply from Art Brokerage

Thank you so very much for this glowing review. We do enjoy hearing about positive experiences. We look forward to assisting again in the near future.

Rated 5 out of 5 stars

I had a very good experience with Ms. Robbie Reddy.

I had a very good experience with Ms. Robbie Reddy. She was very nice. Communication was great and timely. She always got back to me within 24 hours which I really appreciated. The painting is lovely and I would buy from Art Brokerage again.
Thank you!

March 12, 2025
Unprompted review
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Reply from Art Brokerage

We appreciate you taking the time to write about your experience with Robbie and Art Brokerage. We hope you will be back again soon.

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Rated 3 out of 5 stars

Very disappointed

This was my second or third purchase from them. The preceding transaction were great! This last transaction was not.

The piece was large, 48”X48”. It was listed as in excellent condition as my previous ones were also. The shipment was three to five days delivery but took 13 days, no problem.

My prior experience with Art Galleries is they would order the appropriate size art shipping box. This shipping box was a “pieced and taped together” Home Depot box. Ok as long as the art is not harmed, fine.

The art was wrapped in a large plastic bag. Upon opening there were three very noticeable scuffs marks and one line six inches long trailing from the side to the exterior. I was not happy as this was to be a gift

I sent photos of the shipping box and the damage to the painting to Robbie. She responded quickly and offered to find someone locally to repair it.

My issue is the painting was to be in excellent condition, wasn’t. I asked for compensation for my inconvenience and received no answer on my request. I also mentioned returning it but was directed to repair it.

The damage has been repaired. It would have been “very nice” to have received some financial reimbursement from the seller for all my time invested plus my disappointment. The seller should have inspected the painting before it shipped. There was no way this damaged was done during transit. The internal packaging was clean, no paint marks.

Bill

March 5, 2025
Unprompted review
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Reply from Art Brokerage

We have been communicating consistently with Mr. Benson since his art was delivered showing flaws. Since they were easily repairable we recommended having it repaired by a local artist rather than returning it. (Mr. Benson, like all of our buyers, absolutely have the choice to return the art for full reimbursement should there be any undisclosed condition issues.) We were in the process of finding a suitable restoration artist to do the repair, when we received a message from Mr. Benson stating he had already hired someone.

In a situation such as this we ALWAYS either pay the local artist directly (so there is absolutely no out of pocket cost to the buyer) or reimburse the buyer directly for the cost of repair. This is our policy. We have reached out to Mr. Benson again requesting the amount he paid for the repair so we can make the appropriate reimbursement.

Regarding packaging of the art, we give our sellers very specific safe packaging instructions, which the seller did not follow in this instance. Mr. Bensons's previous purchases were from this same seller. We have discussed with the seller that we will not accept this manner of packaging and that any future sales must be professionally packaged per our directions.

Rated 5 out of 5 stars

Artwork Bliss

Working with Art Brokerage has been a wonderful experience from initial contact with Helen Tu through the delivery of my artwork. An absolute A++++ transaction! Thank you Helen and everyone at Art Brokerage involved in the process.

February 27, 2025
Unprompted review
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Reply from Art Brokerage

It was our pleasure to be of service to you. Thank you so very much for your lovely review. We hope to see you back soon.

Rated 5 out of 5 stars

After losing a piece of art in a fire

After losing a piece of art in a fire, I was searching for a replacement and found that Art Brokerage was the only place that had it—though it would, of course, be a different number in the limited edition series of 250. At first, I was apprehensive about the process, but as communication evolved and continued, I felt more comfortable and confident that Art Brokerage is a professional and legitimate business. Helen Tu was responsive, helpful, and made the entire artwork purchase seamless. I highly recommend their services.

January 12, 2025
Unprompted review
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Reply from Art Brokerage

Thank you for taking the time out of your busy day to write this glowing review. We love to hear that you are happy with your first experience with Art Brokerage and we hope you will visit our site again soon.

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