ART Computer Reviews 

I ordered a laptop online and got no order number, no confirmation, no login, but the payment went through. Their call center is excellent for introverts, its impossible to get someone to answer. The shop declines all responsibility because they aren't part of the online shop, so nobody can help you get your order. I wrote a mail and got an answer back per mail 6 weeks after having ordered the laptop. They said that the laptop hasn't been ordered yet because there was a problem from their side. I requested a refund, which I got after 3 more weeks. In their response emails they didn't admit their mistake and said it was my fault for not having sent a document which I already had sent.

WARNING: this firm appears untrustworthy. Use them at your own peril.

They had a summer promotion that was advertised widely. I ordered a device at the advertised price and received a written order confirmation. Then nothing. No device was shipped.

About a week later they informed me that they don't even have the device. They were also unwilling to return the money via the payment channel I used during payment. As other customers have reported, their customer service also does not reply to emails asking to amicably resolve the situation.

Be extremely careful, I have no way of ascertaining that this is not an outright fraud.

I visited ART Computer in Martigny again this morning to resolve a few technical issues. It was once more striking how professional and friendly the staff are.
That said, installing air conditioning in the workshop would greatly improve comfort for both this exceptional team and their customers.
Best regards,
Henryk Kierzkowski
Martigny

Horrible experience. They gave me an order number. Gave me no way to track the order at all. I emailed them 3 times never got a response, waited 3 days.

Probably the worst support ever. Still have no idea where my new laptop is.

Do not recommend. This is exactly the opposite of swiss standards.

Emails should be responded to within 30 minutes on working days.

I went there to change the battery of my iPhone under guarantee (Apple Care Plus), took an appointment on the official Apple site.
First thing first when I arrived on time nobody cared about my appointment, I was told that it was not with them, but with a technician.
Then I was told I had to pay 99CHF even if it was under guarantee. After my objection they contacted Apple and finally confirmed that it was indeed for free.
But then another staff member came up and said that: a) I need to pay a fee (something around 99, 59 or 29CHF - he was not sure), b) they first need to check the battery condition, and if their technician judges that it’s still good enough I could NOT use my Apple Care guarantee c) when I tried to object yet another time I was told to continue discussing directly with Apple.
I went away without any solution as I didn’t feel like dealing any longer with such unprofessional and incompetent staff. Lost 1h to get there + 20 min of useless discussion.