Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... See more
Company replied
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See what reviewers are saying
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... See more
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... See more
Company replied
They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... See more
Company replied
Company details
Information provided by various external sources
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4.4
Excellent
604 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service, disappointing product
Customer service and communication were wonderful but the product was sub standard. It was a wooden letter opener and the edge that was supposed to be sharp was badly finished and not even properly polished.
June 26, 2023
Reply from ARTEMEST
Dear Elisa,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the piece you have purchased.
We have reached out to you via email to schedule a phone call and we are waiting to hear back about your availability. We are more than confident that we can address this issue and enhance your shopping experience with us.
Best,
Artemest Concierge Team
concierge@artemest.com
Wonderful from start to finish
Wonderful from start to finish! Great customer service, time for order to ship and shipping updates. Thank you!
June 19, 2023
Reply from ARTEMEST
Dear Susan,
Thank you for your lovely words.
We are glad to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
Amazing service!
June 22, 2023
Help me find a very special piece
I’ve been looking to replace a very special ceramic piece that we bought on our honeymoon. It was damaged in a move and I thought we’d never find it, but I was able to track down manufacturer and Artemest was able to work with them to find it. Thanks again for your help.
June 21, 2023
Reply from ARTEMEST
Hi Patrick,
Thank you for your review.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that you will enjoy your beautiful piece for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Easy all the way through
Easy all the way through. Murano glass items arrived in perfect condition.
June 9, 2023
Reply from ARTEMEST
Dear Lois,
Thank you for your review.
We are very glad to hear that you are satisfied with your purchase and our services.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Custom Outdoor Light Purchase
The ordering experience as a member of the design trade was perfection. They were attentive and helpful, over communicative, I could not have been more eager to place my order. Upon arrival of my order, I was very concerned that what I ordered was not going to meet my expectations or the standard building practices of the USA - but after some back and forth we were able to sort everything out and all is well. Ordering between differing continents and time zones proved to be a challenge, but Artemest went above and beyond to remedy any issues we had and we will very happily be purchasing from them in the future. The products are beautiful and the customer service even better. Bravo!
June 15, 2023
Reply from ARTEMEST
Dear Customer,
Thank you for your feedback.
We are very sorry to hear that you are not happy with the pieces you have purchased.
As our customers' satisfaction is crucial for us, please rest assured that we will make every effort to rectify the situation for you.
We will get back to you with the most suitable solution in a timely manner.
Best,
Artemest Concierge Team
concierge@artemest.com
Streamlined customization process and…
Streamlined customization process and prompt responses!
June 7, 2023
Reply from ARTEMEST
Hi Asha,
Thank you so much for your positive feedback!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
The vase is a birthday gift for later…
The vase is a birthday gift for later this month. I have not opened the the box until birthday. Thanks for everything. Ken
June 12, 2023
Reply from ARTEMEST
Hi Ken,
Thank you for your positive feedback!
We are confident that the beautiful vase you have selected will be the perfect birthday gift!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Placemats are gorgeous and look…
Placemats are gorgeous and look beautiful on our patio. Amazed at quick delivery.
June 1, 2023
Reply from ARTEMEST
Dear Suzanne,
Thank you for your review.
We are very glad to hear that you are satisfied with your purchase and our services.
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Your customer service person went out…
Your customer service person went out of her way to get the vase I wanted, she contacted the company for
me. She was very helpful and I really appreciated her
effort.
May 29, 2023
Reply from ARTEMEST
Dear Pamela,
Thank you for your lovely words.
We are delighted to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
I've bought a great Zanetto piece
May 11, 2023
Unprompted review
Reply from ARTEMEST
Dear Omar,
Thank you for your positive feedback!
We look forward to hearing from you soon.
Best,
Artemest Concierge Team
concierge@artemest.com
Great product and customer service
The customer service team at Artemest helped walk me through my purchase and custom engraving. The process was smooth and easy and the product was delivered quickly.
May 31, 2023
Reply from ARTEMEST
Dear Thomas,
Thank you for your lovely words.
We are glad to hear that you have had such a positive experience shopping on Artemest and that our support has been so valuable to you.
We look forward to hearing from you soon!
Best,
Artemest Concierge Team
concierge@artemest.com
Exceptional customer service—followed…
Exceptional customer service—followed up through delivery process and took immediate action when something arrived damaged.
May 25, 2023
Unprompted review
Reply from ARTEMEST
Hi Hadley,
Thank you for your kind words.
The satisfaction of our customers is essential for us, and it was our pleasure to assist you with rectifying the issue you have encountered with your order.
We will keep doing our best so that you can enjoy the same quality of service in the future.
We look forward to hearing from you again.
Best,
Artemest Concierge Team
concierge@artemest.com
Absolute wonderful great selection and…
Absolute wonderful great selection and research thx
May 22, 2023
I was inspired to buy this Bitossi horse.....
I was inspired to buy this Bitossi horse statue having seen it on a well-know UK TV restoration programme, so, having looked on a well-known online "auction" site and not being able to find an original MCM version, opted to buy a new one from the Maioliche Artistiche Guido Bitossi pottery factory, Artemest being the 3rd party supplier.
Having purchased, it took over 3 months to arrive (fair enough as it was made to order), however on receipt the quality was APPAULING. I was so disappointed - it looked like the horse had been coloured by a 5 year-old, with what I can only describe as blodges of tint applied as an afterthought, rather than carefully-applied and blended hues of colour..... It looked nothing like its original 60s counterpart. A very expensive £300 (inc postage) mistake.
It's now sitting in my attic - I'd be embarrassed to put it out on display because it's so poorly finished!!!
I wonder if Artemest actually checks the quality of the products it advertises on its site?
May 19, 2023
Reply from ARTEMEST
Hi Tim,
We are extremely sorry to hear that you are not happy with the piece you have purchased with us.
As ambassadors of Italian artisans and craftmanship, we place the highest value on quality and ensuring the satisfaction of our customers.
We have contacted you to arrange a phone call in order to delve deeper into this issue and offer you the most suitable resolution available.
We look forward to hearing from you.
Best,
Artemest Concierge Team
concierge@artemest.com
Spectacular Product…
Artemest make the most incredible textured wallpaper that has transformed our room. The wall now looks like it is a piece of art. It was easy to apply with heavy duty wall paper paste and we are thrilled with the outcome.
May 18, 2023
Customer service was fantastic
Customer service was fantastic! Bought a beautiful vase which was delivered without any problems nor delays.
May 15, 2023
Extremely slow and painful return process, still no return label after a week!
Extremely slow customer service for return process. I received the wrong item, sent them a picture immediately, and ask them to send me a return label for a refund. They indicate that it was the same product with slight difference, so they weren't covering return. I had to screenshot their website and show them that it is two completely different items with two different name and SKU. They then acknowledged the problem and indicate that I can ship it back for a refund with them covering the return cost. But then they need detailed photos of the products, me packaging it before they can send me a return label/schedule a pick up. Which it has been done and I still haven't receive any label or instruction from them. Something that simple, which usually takes 20-30 mins, an hour top, took them more than a week now and still no return label!
May 14, 2023
Unprompted review
Reply from ARTEMEST
Hi Jensen,
We are very sorry to hear that our services have not been up to your expectations, but we appreciate you taking the time to let us know your feedback as it helps us improve constantly.
We have reached out to you via email to schedule a phone call and we are waiting to hear about your availability. We are more than confident that we can rectify the situation and offer you a far better service in the future.
We look forward to hearing back from you.
Best,
Artemest Concierge Team
concierge@artemest.com
Lack of personnal communication
Lack of personnal communication, no follow-up. You feel like a number; concierge claim is a total fake !
May 18, 2023
Reply from ARTEMEST
Hi Laurent,
We are very sorry to hear that, but we appreciate you letting us know your feedback as it helps us improve.
We have reached out to you via email to schedule a phone call and we are waiting to hear back about your availability. We are more than confident that we can address this issue and enhance your shopping experience in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
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