ArtGallery Reviews 

105
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Excellent site for new or experienced artists to showcase their work. Their commission rate is better than many others and the process of uploading work is very easy. They also give excellent advice... See more

Company replied

Rated 5 out of 5 stars

BIG thank you to Art Gallery! I am one of their longtime artists. I enrolled in 2009 and up to present they SOLD 187 of my artworks. Over the years they have been one of the most helpful gallerie... See more

Company replied

Rated 1 out of 5 stars

I have used Artgallery.co.uk on and off for a number of years, I have sold a few painting through the site. However a number of things have changed and not for the better. I should still have an activ... See more

Company replied

Rated 5 out of 5 stars

ArtGallery is the crème de la crème of on-line galleries. They are diligent, professional and courteous to their artists. My experience with them has been top class. I'll be with them for a long time

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

105 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(105)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jennifer Taylor captures colour

Firstly Thank you to the artgallery.co.uk for introducing me to Jennifer Taylor’s art. This artist seems to capture the colours of a landscape of which I’ve walked on many occasions. The purchase of her art through artgallery.co.uk was made simple because I could connect to Jennifer direct and no other third party was involved or asking for a commission.

June 3, 2024
Rated 5 out of 5 stars

Happy Experiences

I have been a happy customer of The Art Gallery for more than 20 years and have always valued greatly the advice and support that has been generously offered to me as an amateur artist. The framing service is superb, and all is carried out with humour and in a friendly and welcoming way.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

The curator is very efficient and it…

The curator is very efficient and it looks like it's the only online gallery that offers genuine low limited prints..i.e 10 rather than , say, 150, which makes a huge difference to the investment viability.

March 30, 2024
Unprompted review
Rated 1 out of 5 stars

I had an account selling art with this…

I had an account selling art with this company on and off for about 5 years or so.
Sold a few prints over the years, but there are a few things that really annoyed me about this company. Firstly, I sold a print that I used photobox to print and deliver to the buyer. I have purchased hundreds of prints over the years from photobox and never once had a problem. However, sold one print to a buyer through this website, the customer said that there was a crease in the centre of the print. Did not forward any images of the crease and artgallery, although they had the payment from the buyer would not pay me, the artist.

Another thing that really got me wound up was after uploaded Ai art for more than 18 months, I was then told that they no longer allow Ai images on the site. So I asked them to cancel my account. I had a reply saying this had been done. So I was a little gutted when two weeks later they still took £50 from my bank for another years subscription to sell on the site. I think this should not be as the company takes a large commission from you when you do sell an image.

Looked again today.

Rammed with Ai art.

Wont be getting anymore money from me though.

January 2, 2024
Unprompted review
ArtGallery logo

Reply from ArtGallery

It is difficult for us to comment on the ‘creased print’ issue, as this must have occurred before the most recent change of ArtGallery’s ownership on the old computer system. However, it’s likely that the customer would have been refunded in full for the purchase and there would have been no proceeds of the sale from which to take our fee and forward the rest on to you.

You did have discussions with our curator about how using AI could be acceptable. Our response was that it would be ok if there was no obvious copyright issue and if you had changed the AI generated imagery significantly, in order to make it "your own work". In our opinion, in some of your submissions, these criteria were not met.
Some on-line galleries simply don't accept any AI generated work. We allow work which has an AI element, but where the end product is clearly the work of the artist. Such a judgment will always be subjective. There are currently only 282 prints on the site among over 14,000 artworks in total. Of those prints, only 30 or so have an obvious AI element. In our experience, our customers do not seem to be interested in AI Generated artwork, and we think you will have a greater chance of selling art if it’s created by human hand.

We cancelled your account as requested. Your recurring membership fee was automatically charged, and was refunded in full as soon as you contacted us about it. We apologise again for the oversight. Our subscription and commission structure is clearly stated on the website’s artist help pages and terms and conditions.

Rated 4 out of 5 stars

Great art and huge choice

Great art and huge choice, loved the picture which was purchased and I have only marked the experience down for a few admin issues. Tracking number for the parcel lacked a link to actually track it and not enough info about where the picture was being posted from; if I knew it was coming from Europe, I would have anticipated the slightly longer postage time.

January 22, 2024
Rated 1 out of 5 stars

Art work cheap and tacky like jasmine…

Art work cheap and tacky like jasmine herself no class no morals homewrecking vile women

December 1, 2023
Unprompted review
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Reply from ArtGallery

Hello Original Queenbe,
I'm sorry, you may have made a mistake, but we simply do not and have never had an artist going by the name 'Jasmine'. May I suggest that you are writing a review for the wrong website?

We'd appreciate it if you would remove your review, as it has the potential to negatively affect our Trustpilot score, and in turn will hurt our artists. Thankyou.

Rated 5 out of 5 stars

Good service

Very responsive artist when I had questions and picture looked as advertised on the website

December 12, 2023
ArtGallery logo

Reply from ArtGallery

Thank you very much for your positive comments!

Rated 3 out of 5 stars

Easy to use service

Easy to use service - thank you. Quick communication from artist when a bit more info needed from me for delivery. Quick delivery was good, and well packaged. Only criticism is that the art work received - and I still like it - does not look quite as presented on the gallery website. But I recognise art is art - exact replication depends on medium and so variation can occur. Thank you though.

December 11, 2023
Rated 5 out of 5 stars

Query

We were interested in a painting but had a query re' the final cost & T&C's. It was immediately addressed and the service was excellent. We now have a beautiful, original painting on our wall :-).

November 20, 2023
ArtGallery logo

Reply from ArtGallery

Thank you for the positive comments, we're so glad you are pleased with your painting! We are always available by phone or email to answer your queries.

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