Arthauss Furniture Reviews 

3,063
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent communication and the helpful, polite delivery teams who often assist with bringing items into the house. Many consumers are highly satisfied with the product quality, describing furniture as well-made, sturdy, and visually appealing, with a smooth ordering process and timely updates. However, some customers noted longer than expected delivery times, with occasional delays or poor communication regarding order status. A few other people also found assembly challenging due to issues like misdrilled parts, unlabelled components, or the need for additional support. Additionally, specific product flaws such as ink marks, chips, incorrect panels, or shallow drawers were mentioned by some reviewers.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, design, and value of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and efficient... See more

Quality

People report positive experiences with quality, with many reviewers praising the sturdy furniture and... See more

Service

Customers consistently note positive experiences with service, praising the fast, efficient, and personal... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and planning to order again... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe. Just the instructions with the wardrobe were terrible. Took myself about 6-... See more

Rated 5 out of 5 stars

Excellent communication from the company and wonderful delivery guys who were most helpful. Surprisingly well made bed. A challenge to fit together but instructions said a four hour build time for thr... See more

Rated 5 out of 5 stars

Really great communication from the company, straight forward order, called to let me know when it was coming, delivery guy's were great 😃 really good quality wardrobe very well made. The instruction... See more

Rated 5 out of 5 stars

Stunning furniture, looks amazing when all put together. Item was delivered as stated, had messages to keep me updated on the progress from been made right up to the delivery date. Only fault was that... See more


Company details

  1. Furniture Store

Information provided by various external sources

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,063)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great – both the delivery and the wardrobe itself. The only thing I didn’t like was that the wardrobe parts were not labelled (like A, B, C), so it was harder to understand which pieces needed to be connected during assembly

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Great bed! A bit of a challenge to build.

The order process and delivery of the item I could not fault 5 ⭐️.

Only thing I could fault was the esembly instruction. 2 items out of about 25 were marked with an identity sticker! So working through the instruction took some time as I had to unpack all the boxes (13) and lay everything out so that I could find the correct piece.

Overall the bed took me 7 hours to build, but once up the bed is great. One thing I would change the door hinges and the door spring mechanism as these are not great once attached to the bed and keep coming off. There are better ones on the market.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Very good service it arrived earlier than we expected. Extremely happy with the wardrobe. Also delivery men were great and very helpful and polite.
Overall an excellent company to deal with.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great website. Very happy with my purchase, communication with them was amazing. Quick delivery.
Highly recommend

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

All boxes ticked

All boxes ticked! Good communication pre delivery. The delivery guys were very good. The bed quality is very good. All in all, very good! Thank you!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered early.

Delivered early.
Bunk bed for my grand kids, they love it.
Its sturdy and well put together, best i can describe it, its QUALITY.

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

Nice wardrobe but double the build time!!

Arthouss themselves were fine no issues at all apart from the shipping time quite a while before we receive our wardrobe.

Just the instructions with the wardrobe were terrible. Took myself about 6-7 hours to build them had to add additional support to the frame. Looks fantastic all finished and the l.e.d lights give the wardrobe a nice feel.

December 16, 2025
Unprompted review
Rated 2 out of 5 stars

The purchase process was seamless with…

The purchase process was seamless with good communication from Arthauss, however when contacted by the delivery company who asked if they could deliver at 6am I categorically and emphatically said absolutely no earlier than 7am, due to personal family reasons…the delivery company simply ignored my request and without any further communication, knocked on my door at 6am!…it caused significant problems.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Order arrived exactly on time

Order arrived exactly on time. All brought into house and placed where we wanted it.
We put it together ourselves, little bit awkward but we managed it. Very pleased with final result. Would definitely recommend.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Just not great

Parts missing, chipped, just overall unhappy, draw sliders bent. Got the joiner coming to put new ones on.

December 9, 2025
Unprompted review
Arthauss Furniture logo

Reply from Arthauss Furniture

Hello Leah,

Thank you for taking the time to leave a review, and we’re really sorry to hear about the issues you’ve experienced with your order.

We’d like to clarify that we haven’t received any correspondence from you since delivery on the 9th of December, and we genuinely wish we’d had the opportunity to resolve this for you sooner. Missing or damaged parts are certainly not the standard we aim to deliver.

We’re more than happy to help and get this sorted as quickly as possible. Please contact our customer care team at info@arthauss.co.uk or reply to your order confirmation with details and photos of the affected parts, and we’ll arrange replacements or a suitable resolution right away.

We appreciate you bringing this to our attention and hope we can turn this experience around for you.

Kind regards,
Your Arthauss Furniture Team

Rated 5 out of 5 stars

Great communication & arrived on time.

There was great communication from them between ordering & delivery. I received updates, and chances to check the delivery address was correct. It arrived early within the dates estimated when ordering. It arrived on the date they had confirmed, & I received a text about an hour before it arrived to narrow down exact delivery time. Cheerful delivery drivers brought it all into the hallway for me. Nothing bad to say.

The item I bought was available for different prices from many retailers online, but I ordered from Arthauss because they had the best reviews for customer service, and happy customers who recieved what they ordered on time. And that was my experience with them too.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Recently bought a lovely wardrobe from Arthauss. The wardrobe was easy to build (if you're used to flat pack furniture) and very sturdy. From ordering to delivery, everything ran smoothly, and we were well informed about the order progress.
Highly recommend Arthauss Furniture

December 8, 2025
Unprompted review

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