Artificial Living Reviews 278

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, natural appearance, and ease of installation. Many people are delighted with how the products have transformed their spaces, making them look stylish and modern. The overall finish and aesthetic appeal of items like slatted cladding, artificial grass, and decking are frequently highlighted as exceptional. However, some customers also noted issues with delivery and order accuracy. A few people experienced delays, received incorrect items, or found some products to be damaged upon arrival. While the majority of consumers found the delivery process smooth, a minority reported needing to chase their orders or facing difficulties with replacements.

What people talk about most

Product

Customers express high satisfaction with the product quality. Many reviewers praise the slatted cladding,... See more

Quality

People report positive experiences with quality. Customers are happy with the quality and standard of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced quick, smooth,... See more

Order

Customers consistently note ambiguous experiences with their orders. While some reviewers found the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a differenc... See more

Rated 5 out of 5 stars

Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.

Rated 5 out of 5 stars

Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.

Rated 5 out of 5 stars

From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.... See more


Company details

  1. Garden Furniture Shop

Written by the company

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Slatted external Cladding

Ordered the Thursday , came the Saturday , exceptional dispatch time
Quality of the slatted cladding is also very good , I work in construction so to have a high quality product with amazing delivery times , you can't go wrong !
Thank you Artificial Living

August 24, 2023
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, we're a double glazing company so are very impressed with both the service and product quality. The building we're using the cladding on will be featured on our company website homepage.
Thank you very much indeed.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

A Touch of Nature Transformed Indoors: Artificial Living Wall Panels and More

As someone deeply appreciative of nature's beauty but constrained by the limitations of urban living, discovering Artificial Living Wall Panels and their accompanying products has been an absolute game-changer. These ingenious creations have brought a vibrant slice of the outdoors into my indoor spaces, transforming them into lush, green sanctuaries that delight the senses and elevate my surroundings to new heights.

The Artificial Living Wall Panels themselves are nothing short of remarkable. Crafted with an eye for detail and an appreciation for authenticity, these panels replicate the intricate beauty of natural vegetation. The lifelike textures and rich hues of the foliage are a testament to the meticulous craftsmanship that has gone into their design. What's truly impressive is the depth and layering of the arrangement, which creates an illusion of genuine plant growth that never fails to astonish guests.

But it's not just the visual appeal that sets these products apart. Their maintenance-free nature is a godsend for those of us who may lack the green thumb required to keep live plants thriving. Gone are the days of fretting over water, sunlight, and pruning schedules. Instead, these panels offer a hassle-free solution without compromising on the benefits of incorporating greenery into our living spaces.

One of the standout features is the variety available in terms of plant types and arrangements. Whether you prefer the serene elegance of ferns, the cascading allure of vines, or the vibrant colors of flowering plants, there's an array of options to suit every aesthetic preference. This versatility ensures that you can create a personalized oasis that resonates with your style.

The innovation doesn't stop at the living wall panels; the complementary products on offer truly round out the experience. From meticulously crafted artificial potted plants that add a touch of life to tabletops and corners, to the ingenious vertical garden solutions that let you expand your green haven without taking up valuable floor space – every product is a testament to the brand's commitment to enhancing indoor living.

In terms of installation, the process was surprisingly straightforward. The panels come with a user-friendly setup guide, and the included hardware ensures a secure fit to walls. Whether you're a DIY enthusiast or someone looking for a quick and easy solution, the installation process won't be a daunting task.

In conclusion, Artificial Living Wall Panels and their accompanying product line are a triumph of design and functionality. They've allowed me to bring the serenity and vitality of nature into my home, effortlessly enhancing both the aesthetic and the atmosphere. If you're seeking a way to invigorate your living spaces with a touch of greenery minus the upkeep, these products come highly recommended. Prepare to be amazed as your indoor environment transforms into a tranquil oasis that revitalizes the soul.

July 25, 2023
Rated 1 out of 5 stars

Bad customer service

Was not sure about the correct amount of wall cladding to purchase so sent sizes over. I was provided with a quote on email eventually. I rang to ask a few questions before ordering over £2000 worth of cladding. The chap I spoke to who claimed to be the 'owner of the company' called me a moron in a text message. This is a shame given that the product is good, the way its sold is certainly not. Please do make up your own mind from these facts. The company makes itself sound as if they are professional and customer focused although this is far from reality. The samples provided are very poor quality it seems too upon a closer inspection as they are prone to breaking under minimal stress. Do not waste your money on this

August 3, 2023
Unprompted review
Artificial Living logo

Reply from Artificial Living

Hi Asgar,

We've noticed your recent review and would like to address some concerns. It appears that you've taken the time to share your thoughts about our services, and we appreciate all feedback.

However, we'd like to discuss an issue that arose during your interaction with our staff. It seems there were instances of impolite language and abusive behavior directed towards our team members. We take such matters seriously, as we maintain a strong commitment to providing a respectful and welcoming environment for both our customers and staff.

Thank you for your understanding.

AL

Rated 4 out of 5 stars

18 lengths of panel

Batch delivered with damaged panel, sent email with images but used a different email address to order so didnt land so quite a delay in replying
Now all resolved with reimbursement for panel & replacement panel for free
Review change

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great products and service

Everything was very straightforward, I ordered samples and they arrived as promised. My grass order was delivered on time and was excellent quality, I then ordered the slatted cladding, great product, simple to install, congrats to Artificial Living for a first class service.

July 2, 2023
Rated 5 out of 5 stars

10/10!

Daniel was great to deal with, delivery was super quick and product looks excellent!! highly recommend

July 10, 2023
Unprompted review
Rated 1 out of 5 stars

Order not received

To date the item has not arrived 10 days after order awaiting response from the company on Order #5682

July 2, 2023
Artificial Living logo

Reply from Artificial Living

Hi Mark,

Regarding your order, I understand that you were informed about the unfortunate situation with the courier company, Tufnell's. It was disheartening to learn that they went into administration shortly after we dispatched your parcel. Unfortunately, not only your order but several others got trapped within their network, resulting in significant financial losses that are beyond our control and capacity to recover.

Due to the unique size of the product you ordered, 3.6 meters long, we faced challenges finding an alternative courier that could handle such dimensions promptly. We worked diligently to negotiate a deal with a new courier partner, but the process took longer than anticipated.

As a result, we have made the difficult decision to refund your order in full. We understand the inconvenience this has caused you and want to assure you that we explored all possible avenues to fulfill your order. However, considering the circumstances, issuing a refund was the most appropriate course of action.

Please accept our sincerest apologies for any frustration or disappointment caused during this ordeal. Your satisfaction is of paramount importance to us, and we deeply regret any inconvenience you experienced.

Once again, I apologize for the inconvenience, and we genuinely appreciate your understanding and patience throughout this challenging situation.

Best regards,

AL Team

Rated 1 out of 5 stars

Ok so ordered some material from these…

Ok so ordered some material from these guys all good
They delivered the wrong sizes and the wrong colour.
Spoke to them and they said send it back and will refund you
It’s been over 3 weeks now and no refund received and they won’t even answer my calls(the payment was through the bank card so you can’t blame PayPal!
Also why are you keeping the £50 for the delivery??
Absolute jokes
Bad experience

June 30, 2023
Unprompted review
Artificial Living logo

Reply from Artificial Living

Dear Ray,

We deeply empathize with your dissatisfaction although we do think this review is very unfair & not exacly 100% truthful.

We acknowledge and take full responsibility for mistakenly delivering the wrong battens to you. Although we did offer to rectify the situation by providing replacements the following day, you declined and instead requested a full refund. Regarding the refund, it is important to note that the issue lies between you and PayPal, as we processed the refund on the same day you contacted us. The delay in receiving the refund seems to be related to your PayPal account.

We sincerely apologize for any inconvenience caused and assure you that we remain at your disposal should you require any further assistance.

Sincerely,
AL

Rated 5 out of 5 stars

excellent customer service and quality products

Just to say thanks for my delivery today I received my order within a couple of days and the quality of the product is excellent . Along with great customer service I'm sure you will have many more happy customers. 8 x Luscious Green - Artificial Green Wall was my order. thanks Pete

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company in every respect.They…

Brilliant company in every respect.They have a great choice or cladding at great prices and were really quick with delivery. Overall, I'm really impressed and will certainly be buying more from them and would happily recommend to others.

June 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look