We ordered several samples before deciding on slatted cladding, and it was easily the best. The finish is smooth, the colour is rich, and installation was straightforward. It has made such a differenc... See more
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Review summary
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Fabulous customer service. They returned calls as soon as someone was available and offered super advice and support regarding the products required with our order. All items delivered in good time.
Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.
From ordering to delivery, the process was seamless. The slatted cladding arrived perfectly packaged and the quality is fab. Our Joiner fitted it this weekend and we're over the moon with the finish.... See more
Company details
Written by the company
Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!
Contact info
United Kingdom
- artificial-living.com
4.4
Excellent
278 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
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Artificial grass drains well and still…
Artificial grass drains well and still looks fresh after rain.
February 24, 2026
Really happy with the cladding
Really happy with the cladding. Makes the house look far more expensive than it is.
February 19, 2026
Grass looks surprisingly real
Grass looks surprisingly real. Neighbours thought it was turf.
February 17, 2026
Delivery took an extra day but…
Delivery took an extra day but everything arrived well packed. Cladding looks great.
February 14, 2026
Decking quality is bang on
Decking quality is bang on. Straight boards, no warping, easy to fit.
August 22, 2025
Grass feels great underfoot and doesn't…
Grass feels great underfoot and doesn't look fake like some others we saw.
February 4, 2026
Delivery was a bit late but customer…
Delivery was a bit late but customer service kept us updated and sorted it quickly. happy with the cladding.
February 3, 2026
Decking boards are solid and look…
Decking boards are solid and look really smart once laid. Garden feels completely different now.
January 25, 2026
Unprompted review
Artificial grass is quality
Artificial grass is quality. Soft, looks natural and the dog hasn't ruined it yet.
January 25, 2026
Happy with the acoustic panels
Happy with the acoustic panels. Simple to fit and they've improved the sound in the room without being over the top.
January 22, 2026
Pergola was easy enough to install with…
Pergola was easy enough to install with two people. Everything lined up properly and the quality is better than expected.
January 18, 2026
The artificial grass feels durable but…
The artificial grass feels durable but still soft. No issues with drainage after rain and it still looks fresh weeks later.
January 16, 2026
Slatted cladding is great quality and…
Slatted cladding is great quality and gives really premium finish. Delivery was smooth and well packaged.
January 14, 2026
Unprompted review
Customer service was helpful when we…
Customer service was helpful when we weren't sure which grass to go far. End result looks brilliant and has held up well so far.
January 13, 2026
Very pleased with the composite…
Very pleased with the composite decking. Easy to work with and looks smart now it's down. Would use again.
January 11, 2026
Installed the pergola over our patio…
Installed the pergola over our patio and it's made a massive difference. Solid, well made and looks very clean and modern.
January 9, 2026
Unprompted review
Artificial grass arrived exactly as…
Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.
January 8, 2026
Unprompted review
Good experience overall
Good experience overall. The slatted cladding looks great once fitted and has completely changed the look of the house.
January 7, 2026
Unprompted review
Great products
Really happy with the artificial grass. Looks natural and feels soft underfoot. The kids are on it constantly and the dog loves it too.
January 5, 2026
Ordered slatted cladding on Dec 5
Ordered slatted cladding on Dec 5. Received confirmation of the order. Delivery was 1 - 5 days. I expected a longer time as I live in a remote area.
It is now Dec 19 and nothing has arrived and I have received no communication despite sending an enquiry via email with o response.
Order No. 23777
As per your response I received no email regarding the alternative address for shipping. I regularly check both my inbox and spam and received no email.
I also received no response to my email enquiry.
December 19, 2025
Unprompted review
Reply from Artificial Living
Dear Sam,
I hope this message finds you well.
I wanted to follow up regarding your order with us. On the 8th of December, we sent an email informing you that, unfortunately, we are unable to fulfill deliveries to the Shetland Islands. We had requested an alternative mainland address where we could arrange delivery, but as we didn’t receive a response, we have gone ahead and processed a full refund for your order.
We sincerely apologize for any inconvenience this may have caused.
Wishing you and your loved ones a very merry Christmas and a happy New Year.
Warm regards,
The Artificial Living Team
Update:
Hey Sam,
The email will have come from hello@artificial-living.com.
I can see that you have now placed another order through the online store #23868, as a gesture of goodwill I’ll get this upgraded to express shipping for you, we’re hoping you should have it delivered before Christmas.
Please do feel free to give us a call on 0161 509 8637 if you need anything further at all.
Kind regard,
AL
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