Artis Opus Reviews 814

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the brushes, noting their excellent performance and durability. Many appreciate the fast shipping and secure packaging, with items often arriving quickly and in good condition. However, some customers experienced issues with their orders, such as items being lost in transit or receiving incorrect products. There were also concerns regarding pricing, with some finding certain products expensive or feeling that the value did not match the cost. A few people also mentioned unexpected customs fees and a lack of clear information about international shipping and associated taxes.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the superb... See more

Quality

Users describe positive interactions with quality, consistently praising the superb quality of items and... See more

Delivery service

People generally report positive experiences with delivery service, highlighting quick dispatch and delivery... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise quick delivery, well-packaged items,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the quality for the price, finding products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

I received a great service from Artis Opus. The delivery time was very quick but the packaging was way over the top. My singular drybrush was wrapped in bubble wrap, which I can understand, and then p... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

814 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Package was here super quick and not to…

Package was here super quick and not to mention that the product is flawless and great quality I can’t wait to get my next set

March 27, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review. We really appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

The product is excellent

The product is excellent. And now that it ships from a stateside hub, the shipping times are great too. The brushes are expensive for sure but at least the price is commensurate with the quality of the merchandise

March 26, 2026
Artis Opus logo

Reply from Artis Opus

Hi there,

We really appreciate you taking the time to leave us your review.
Thank you.

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus are my favourite drybrushes

Artis Opus are my favourite drybrushes. Plus fast delivery and well packaged.

March 23, 2026
Artis Opus logo

Reply from Artis Opus

Hi there,

We really appreciate you taking the time to leave us your review.
Thank you.

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent brushes

Shipping was fast and the brushes are superb. They are similar to my Winsor Newton Series 7 brushes and work well for painting miniatures.

March 23, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you for taking the time to leave us your review. We really do appreciate this.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great experience

Simple and fast. Amazing product! The brushes are amazing!

March 20, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review. We really appreciate this.

Kind regards,
Joe.

Rated 5 out of 5 stars

The stuff is fine

The stuff is fine. I don't do reviews unless you send me some free gear though. Everyone wants a review. I agreed to buy some stuff, not provide advertising and PR.
Regards

March 19, 2026
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.
We really appreciate it.

Unfortunately while we do really appreciate this, we are unable to provide any freebies for doing so.

Kind regards,
Joe.

Rated 5 out of 5 stars

Fantastic product

Fantastic product, fantastic customer service. Received the S series wooden box with the world artwork on it. Started using the #1 brush then went to the zero brush, discovered the zero brush was thicker and thought that didn’t make any sense. Took a photo of my number one brush sent it to the company via email and they replaced it within four days in the US. Incredibly satisfied.

March 17, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review.
We really appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great service

Great service. My dry pad was damaged on the way to me but they replaced it for free.

March 16, 2026
Artis Opus logo

Reply from Artis Opus

Hi there,

We really appreciate you taking the time to leave us your review.
Thank you so much.

Kind regards,
Joe.

Rated 2 out of 5 stars

Don't buy from them if you're from EU

I’m not reviewing the product, which is excellent, nor the customer service teams, who are super nice and reactive, but the unclarity of the internet site. It’s a call to AO to be lot clearer on the site.

TLDR: Don't buy from them if you're from EU

When purchasing from EU it's written "taxes included" which is just a lie, and no warning whatsoever on import duties / fees, which are pricey and aren’t covered by these “includes taxes”.

Contacted Customer care because obviously Customs asked for duties... They answer super quickly and are constructive (hence the extra star): give the possibility to refuse the package and fully reimburse or to participate to the fees by contributing with X GBPs. I stupidly decide to still go ahead...

And then they reimburse the same X amount but in EUR...

So all in all, friendly, reactive, constructive aftersales teams, but unclear internet site makes it so that it's either a huge waste of time, or of money to purchase from them for EU based purchaser.

Avoid if you're from EU.

Edit: brushes (dry brushes set) are really fantastic

March 13, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you for taking the time to leave us your review and feedback we appreciate it.

I apologise for the confusion with the taxes included, this is in reference to UK Sales tax/VAT. In order to make it as clear as possible that customs fees may be applied, we do include this information under the shipping and returns section of every page.

I also apologise for the miscommunication on the currency in which your refund for the UK VAT would be processed.

If you have any further questions or concerns, please don't hesitate to reach out and we can look into this further for you.

Our email is support@artis-opus.com.

Kind regards,
Joe.

Rated 5 out of 5 stars

These brushes are phenomenal and I…

These brushes are phenomenal and I would recommend them to ANYBODY!

March 12, 2026
Artis Opus logo

Reply from Artis Opus

Hi there,

We really appreciate you taking the time to leave us your review.
Thank you so much.

Kind regards,
Joe.

Rated 5 out of 5 stars

Outstanding

Outstanding

March 11, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review.
We really appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Worth it

These brushes look expensive - and they are - but they are a pleasure to work with.

August 12, 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review.
We really appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great brushes that last

Great brushes that last. I've been using their S-series for over a year and got the Goonhamer mixed set to try the M and D-series as well.

February 24, 2026
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review.
We really appreciate.

Kind regards,
Joe.

Rated 5 out of 5 stars

First order

Quick shipment, excellent packaging. Your website has informative how-to videos. Once I get a chance to use the brushes and cleaners, I will order more brushes.

March 2, 2026
Artis Opus logo

Reply from Artis Opus

Hi there,

We really appreciate you taking the time to leave us your review.
Thank you.

Kind regards,
Joe.

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