Artizan Joyeria Reviews 

207
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, high-end look, and thoughtful packaging that make each order feel like a true luxury moment. Reviewers also highlight the impressively fast shipping times and the exceptionally supportive customer service team always ready to assist with various questions. However, some customers also noted frustrating issues with items breaking shortly after wearing, pieces tarnishing prematurely, or encountering troublesome sizing inconsistencies. A few people additionally mentioned receiving defective products with missing stones, or experiencing unexpected delivery delays despite requesting expedited shipping options.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing items as stunning, high quality, and well made.... See more

Quality

Consumers find the quality to be exceptionally positive, consistently praising the beautiful designs,... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process from start to... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting timely and fast arrivals.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely obsessed with this new braclette. The gold finish is gorgeous and somehow manages to look both timeless and a little indulgent. It doesn’t just sit on my arm — it belongs there. I wear it e... See more

Rated 5 out of 5 stars

Artizia Joyeria is so good at making edgy and chic easy to accomplish with their mixed metal layered necklace and bracelet sets. Its literally as easy as choosing a look and ordering. They have taken... See more

Rated 5 out of 5 stars

I absolutely love Artizan Joyeria. Every piece I’ve ordered has been stunning, beautifully designed, high-quality, and even better in person than online. Their jewelry has this perfect balance of... See more

Rated 5 out of 5 stars

My experience with this jewelry store has been completely satisfactory. Whenever I had a question about care or needed to make a change, they responded immediately and resolved the issue quickly. The... See more


Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Elevated jewelry made for everyday wear. We bring a high fashion point of view to a more accessible price. 🌴Miami Based / Worldwide Shipping Shop our line of: Gols and Silver Plated Stainless Steel Necklaces, Layered Necklace Sets, Bracelets & Bangles, Bracelet Stacks, Rings and Earrings.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(207)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

I have bought multiple items from Artizan. I love their jewelry. Amazing customer service and a company that stands behind their products! Just bought a ring that I haven’t taken off!

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

The minute I saw Artizan Joyeria's site…

The minute I saw Artizan Joyeria's site I fell in love with all the different rings and blings. Beautiful and Classy I said the prices are great and I deserve it. Of course, I will be ordering more in the near future. The Customer service Dept. is wonderful. Always answering my questions and sending me videos on how to do, if needed.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this lying company

Do not order from this company! Their customer service is truly one of the worst I’ve ever dealt with. I paid for the expedited, 2-3 day shipping so a gift would arrive in time for my engagement party, but it arrived 2 days late. I contacted them asking for a refund only for the extra shipping cost, but they denied it with the most unapologetic and cold responses. If you can’t guarantee the 2-3 delivery option don’t offer it!

EDIT for Artizan: I selected UPS 2nd day, which says on your website 2-3 Days. It does not say “Business Days”. It was clearly in transit the whole time, but not with expedited shipping.

April 4, 2026
Unprompted review
Artizan Joyeria logo

Reply from Artizan Joyeria

Hi Morgan, we are so sorry this happened, especially for such a meaningful occasion. We know how much it matters to have a gift arrive on time, and we truly wish we could have made that happen for you.

Your order was placed April 1st at 8:30 PM and we shipped it first thing the next morning on Thursday April 2nd via UPS 2nd Day Air. As UPS 2nd Day Air counts only business days, and the weekend fell in between, Monday April 6th was the earliest possible delivery date.

We are sorry for the disappointment this caused and we hope to have the chance to make it up to you. Once again, we are truly sorry.

Warm regards, Artizan Joyeria

Rated 5 out of 5 stars

Different with style

AJ always delivers quality jewelry with beautiful designs and excellent customer service. From small charms, tiny can opener chains to big bold chains you can't go wrong. Earrings, bracelets and rings all are eye catching. Be prepared to get stares and asked where did you get that necklace?

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

best online purchase

I had the most wonderful experience ordering from Artizan Joyeria. It was a first-time impulse purchase, and it could not have been better. The order process and delivery were easy and quick. The piece is well-made. I have worn it out a few times and have gotten compliments every time. I will definitely be purchasing more from them. If there were more stars I would give more than 5 stars!

February 1, 2026
Unprompted review
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Rated 5 out of 5 stars

VERY HAPPY WITH MY PURCHASE!

This layered set is exactly what I’ve been looking for. It’s beautiful and looks high quality. I love the mix of gold and silver. It seems like it will hold up well to Miami humidity and sweat without tarnishing, though time will tell.

The necklaces arrived slightly tangled but were easy to sort out. My only issue is that the jump ring attached to the lobster clasp is extremely small and difficult to close on my own. I fixed this by adding a larger oval jump ring.

Shipping was fast—I received it in less than five days. I’d definitely buy from this retailer again.

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

One of the Best

Artizan Joyeria puts a lot of care into their business. I stumbled upon AJ a while back, bought my first item last fall, and have bought several more because the quality, style, craftsmanship, website, prices, shipping, notifications, delivery, and customer service are probably the most impressive I have experienced from an online retailer in a LONG time. I foresee myself purchasing more jewelry down the line. I would recommend them to anyone.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

ESSENTIAL PIECES! MUST HAVE

When i first came across the Instagram. Completely grasped my attention. What made me give in was how they showcase each piece and how each item can co exists with each other. I love a brand that includes 2 in one theory

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

I love my jewelry

I love my jewelry. I bought the essential stack. It was packaged beautifully and arrived very quickly. It's very well made and a nice heavy weight. I love the clean modern design and affordable price point. I will definitely purchase again. So chic.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy return

Easy return. Purchased two rings identical except the finish. I bought two size seven and they were different sizes comparatively .One fit,one did not the one that did not was a gift. It was returned and am reluctant to order a size bigger

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed by the quality and customer service

I am very impressed with the quality of the jewelry. This stuff is made to last!
When I needed a replacement part and emailed customer service, I received a prompt response and a link to order the part. And received a follow up!
Very happy with my first purchase.

January 20, 2026
Unprompted review
Rated 3 out of 5 stars

We can do better for less.

My experience is not bad but also not good. I lost a piece for the shackle necklace that they were happy to replace for a price. That's fine. But I also order 2 bracelets one of which I struggle with every time I try to wear it b/c it's TOO small - The Ischia chain bracelet needs 1 or 2 more links. And I see many people complaining about the same. Secondly, and I more upset about this - is the Emerald bracelet/bangle. It's beautiful but one of the green stones is gone! I've got super cheap bracelets that I've bought for MUCH less and have had a lot longer that haven't lost stones. I asked for a replacement and this is what I got, "Unfortunately, we don’t keep extra pieces on hand outside of our regular inventory." But yet they still sell the bracelet. I would not buy more from this company. The website is fantastic but we can do better for less.

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Effortless Luxury I Wear Every D

Absolutely obsessed with this new braclette. The gold finish is gorgeous and somehow manages to look both timeless and a little indulgent. It doesn’t just sit on my arm — it belongs there. I wear it every day and get compliments constantly. Even the packaging felt thoughtful and elevated, like a small luxury moment from start to finish. A truly special piece.

December 19, 2025
Unprompted review

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