Arton Plumbing & Heating Reviews 

Communication from the outset was professional and prompt and the appointment was scheduled immediately. Callum’s diagnosis was spot on and the work was carried out there and then
Very happy with the outcome

Their engineers were polite and vey focused on performing an excellent job. They did their best to conceal all pipework. Very professional and knowledgeable. Cleaned up afterwards so I would never know they were there. The radiators positioned exactly where I wanted them.

Phoned This morning with a bad leak in the cylinder cupboard, extremely polite and professional over the phone and had an engineer round very quickly to resolve leak, very competitive rates.

Tradesmens’punctual arrivals are always appreciated by customers and ARTON’s engineer arrived to the minute. This visit was a follow up to replace a faulty CH valve component which, owing to its considerable age, gave some difficulties removing it. Unfortunately the design of the pipework as a whole is flawed and the process of removing air from the system unavoidably it took some time for the engineer to eliminate. He left leaving everything clean and tidy.

I recently used Arton Plumbing and Heating, and I am genuinely pleased with the service they provided. From the first contact, communication was clear and professional, and they arrived exactly when they said they would.

The work was carried out efficiently and to a high standard. They took the time to explain what needed to be done, completed the job neatly, and left everything clean and tidy afterwards. It was clear they take pride in their workmanship and respect their customers’ homes.

What stood out most was their reliability and attention to detail. The issue was resolved properly without unnecessary delays or complications, and the overall experience was straightforward and stress free.

I would confidently recommend Arton Plumbing and Heating to anyone looking for dependable and skilled plumbing services.

Great service

Great experience with Arton Plumbing & Heating, very professional and clear explanation of the work that needed to be completed. Would definitely recommend for any plumbing or heating needs!

They arrived on time and when promised, friendly and competent engineer. Would definitely recommend. Very competitive price with no hidden extras

After a few years of mounting stress with an aging boiler, I was forced into replacing it this week. I like to do business locally and Arton Plumbing and Heating are just that. Site surveyed, quoted and ordered on Tuesday. Today (Weds) I have a completely reworked set of pipework and a new combi boiler fitted in a day. The work was scheduled for two days but efficiently carried out in just one day.
I'm poorer but happier.

Everyone was friendly, compassionate, and knowledgeable. I've spoken and met with a number of the team - both in the office and those who visited the house - who diagnosed, looked at options for fixing and replacing the very old boiler we had. We have a new boiler that works much more efficiently than before. Thank you for your help.

Excellent communications and a prompt and reasonable quote for disconnecting an unwanted gas supply to a Reznor heater in a light industrial unit.
The work was carried out without delay in accordance with current regulations and we would be happy to use Arton Plumbing & Heating again in the future and to recommend them for their polite, efficient and professional services.

After moving into our new house, our oil boiler very quickly gave up on us!

As you do, I asked for recommendations for plumbers on our local Facebook group. Arton Plumbing being one.

Out of all of them, Arton stood out before they even visited the house. Booking the quote was quick and easy, communication has been fab, and we were able to book the boiler install in for the same week! By this point, the other plumbers recommended hadn’t even returned my call or booked in a visit to come and quote!

Charlie came and visited our home and gave us a quote straight away. He was very polite, and knowledgable, and kept in contact with us at all times.

The fantastic service continued during installation. Mark, Luca and Dan carried were extremely friendly, accommodating to our needs, talked us through the Hive installation, and kept everything clean and tidy as they went, and once they’d finished.

After doing a whole house renovation we unfortunately learnt the hard way that there are many tradesmen that would put you off for life! But Arton Plumbing having redeemed our faith.

Fantastic start to finish, thank you!

Very quick and easy to book in with, the engineer is always very polite and gets the job done efficiently and quickly.
Lots of communication throughout the process too

Arton (at least four different engineers) came to fix our complicated system involving unvented cylinders, after servicing our boiler for some time. On checking with The Gas Safe Register, I believe that they were unqualified to work on unventilated cylinders. Engineers disconnected a valve, telling me it wasn’t working, that was connected to a high pressure cylinder and vital for safety, rendering our house insurance invalid. Engineers found lots to do including a power flush, adding in pumps that were hugely overpriced that merely added to our carbon footprint and were totally ineffective, new thermostats, complete re-wiring etc. and then went away without resolving the issue, telling me they needed to lift the floorboards to access pipework when we don’t even have floorboards! I’ve since had another engineer work on our system who has resolved the problem. The system was apparently never flushed, despite Arton coming out on two separate occasions to do the work, on one occasion going off to do another job in the meantime. They did a chemical flush when the system needed a power flush and I believe we paid for a power flush which entails more than adding chemicals. I wouldn’t have them here again. Communication was poor, emails often ending up in their spam folder. They basically told me they couldn’t help when I drew the line at them suggesting they take the flooring up. Would wholeheartedly not recommend.

Annual Boiler service completed in 40 minutes. Lovely engineer, very professional and knowledgeable. I cannot recommend these guys more highly. Thank you!

Local company with great reviews so called them without hesitation to fix boiler no heating or hot water. Prompt arrival. After 2 hours of fault finding was told boiler now had developed a (new) fatal error fault code and was unrepairable. After I googled it stated simply turn off for 10 seconds I asked the engineer to try that and guess what it cleared it. I was then told it was PCB but they recommend a new boiler. Got a call from Dan Arter the owner after he spoke to Clarance the engineer on congratulating him on the upsell. (I’m standing right next to engineer listening to Dan on phone saying “love it, love it”!)
Quoted either £1000 for PCB or £3500 for new boiler and if I chose to pay now he could install new boiler the very next day with a 12% discount.
Engineer left and later I discovered he had now caused a leak which wasn’t there originally with water dripping thru my loft floor .
Dan rang me next day eager for business. I explained I had called another company out as wasn’t happy with fact of new leak and was why I also hadn’t replied to his quote .No apology, denied leak was their fault and actually said having the new leak was just part and parcel of them trying to trace the original fault in the first place.
I didn’t even ask for my £108 call out charge back and I definitely didn’t want them back.
I simply said I wasn’t happy the area wasn’t checked thoroughly before they left , had they been more vigilant he would have noticed the new leak (in my opinion) Dan took this as me accusing the engineer of deliberately doing it . Nothing of the sort , Clarance was a very friendly chap and polite.
Anyway , moral of the story don’t cave into the upsell and get a second opinion like i did .
Got British Gas out next day , fixed within 1 hour. It just needed a new gas valve. £300 part . They also sorted the leak.
It’s a real shame I had such a poor unprofessional experience over phone with Dan. It was his attitude to my experience of his company that made my decision for me .
Nothing to do with the engineer who visited.
No surprise but I won’t be using Arton again.

The engineer was very helpful.

Another excellent job done by the team @Arton Plumbing and Heating of Maidstone!
New mains stop tap & radiator removed.
Highly recommend this company to anybody
Thank you from Rachal

I was recommended Arton by a colleague at work when my other plumber went AWOL. Cannot fault them. Responsive, fair pricing and timely.

Most disappointed with Arton today!! We got Arton to fit a new boiler in the loft for us in the summer which cost us over £11,000 which is a lot of money. The fitters said "any problems and we will come straight round and sort it". So last night at 5.50pm I find I have no heating or hot water. So I ring Arton 9 times last night and 5 times this morning, only to be told eventually that I would be charged for a call out. I told Arton to forget it and called the local plumber....very poor from Arton!!!!