Art to Art Reviews 

159
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The company had a wide variety of art work to choose from (albeit the artist I particularly wanted wasn't part of their stable of artists). I was still able to find a number of works that I really li... See more

Rated 5 out of 5 stars

The ladies at the Art to Art stall at the Affordable Art Fair were so helpful and passionate. It was my first ever purchase of an original new painting and they matched my excitement which was so love... See more

Rated 5 out of 5 stars

Bought our first piece of artwork from Art to Art at the recent Sydney Affordable Art Fair. Love their range and artists and of course, love the piece that we bought. The team was friendly and easy to... See more

Rated 5 out of 5 stars

Wonderful art, perfect photographs that really show the correct colours (the artpiece is even more stunning in real of course)! Nice contact by e-mail: Great problem solving and always fast respon... See more

Company details

  1. Art Gallery

Information provided by various external sources

Art to Art is an Australian online shop for buying quality artwork, with a wide range or styles and artists to choose from - there's a piece of art for anyone!


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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4.8

All reviews

(159)

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Rated 3 out of 5 stars

Failure to provide automated receipts and documents. Deceptive pricing strategy.

Unlike other galleries where I made a purchase an email receipt for my purchase was not automatically sent to my email.

After I responded to a contact from the gallery received after the close of the Fair I requested a receipt and was sent one. Along with letters of authenticity also not automatically despatched.

As the only documentation from the purchase had to be handed in at the door to get my purchase out I had no means of identifying the gallery where I made my purchase. Without the gallery contacting me I would have no receipt and no authentication statements.

In addition the listed price for the art displayed next to the pieces was $180. After the transaction went through the electronic reader the amount charged was $198 per item - unknown to me at the time of purchase.

The newly received receipt lists $10 as tax.

I find this pricing strategy deceptive. Nowhere was it listed that price on wall plus 10% was going to be charged. The price on the wall appeared to be final price of the item. No other gallery I purchased from had ‘hidden/undisclosed’ additions from their posted pricing.

September 3, 2024
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Reply from Art to Art

Hi Pam,

Thank you for taking the time to leave a review, and we’re sorry to hear that you had a different experience to the majority of our clients.

All our pricing is inclusive of GST and is shown transparently at all times. We are unsure where you saw a $180 price for the sculptures you purchased, as these were labelled clearly as $198 in both locations they were displayed at the Fair. (We have reviewed photos from the Fair to confirm this.) Had this discrepancy been bought to our attention during your purchase, we would have had an opportunity to discuss this with you then and show you the price tag which was next to the sculpture.

Regarding electronic receipts for purchases, we are always happy to provide these when requested during checkout. We do typically ask about receipt preferences at purchase, so our apologies if this was not offered to you verbally during your checkout experience as it should have been.

Due to the nature of the Fair and the amount of works we showcase, we are unable to provide Certificate of Authenticity documentation immediately on purchase, however as you have mentioned in your review, we do follow up all our purchasers in the week following to provide Certificates of Authenticity, as well as an opportunity for us to provide any further assistance. As in your case, providing additional requested documentation.

We hope this has helped clarify the situation and look forward to welcoming you back to the gallery or assisting you with any future purchases.

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Rated 5 out of 5 stars

Stunning collection

Stunning collection. Very hard to make a decision between so many gorgeous artworks. Helpful advice from the team was appreciated. I look forward to the new additions to the gallery from this talented stable of artists.

September 4, 2024
Rated 5 out of 5 stars

Original and affordable art heaven

I bought 2 pieces recently and absolutely love them - high quality, beautifully framed and affordable!
The follow up with authenticity certifications was very prompt as well.
Thank you, I will definitely be back for more x

September 4, 2024
Rated 5 out of 5 stars

Passionate and approachable :)

The ladies at the Art to Art stall at the Affordable Art Fair were so helpful and passionate. It was my first ever purchase of an original new painting and they matched my excitement which was so lovely. It’s refreshing to engage with people in the art community who aren’t elitist. Highly recommend their gallery.

September 4, 2024
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Rated 5 out of 5 stars

Great Service beautiful artwork!

Thanks to Philippa for great service, drove to deliver artwork when a small issue of the incorrect artwork was sent...both artworks were stunning though but very happy with the beautiful piece we chose.

August 19, 2024
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Rated 5 out of 5 stars

Bought our first piece of artwork from…

Bought our first piece of artwork from Art to Art at the recent Sydney Affordable Art Fair. Love their range and artists and of course, love the piece that we bought. The team was friendly and easy to deal with and followed up by us our certificate of authenticity (which was not the case with some of the other galleries that we purchased art from at the same fair). Will definitely be keeping an eye on their website and will visit if they are up in Sydney again.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

I am really enjoying my artwork

I am really enjoying my artwork
I haven’t got an ocean view and looking at the painting is like a sea change for me
A very calming and soothing experience
Just the right subject for my flat
Thank you greatly

June 18, 2024

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