ArtToFrames Reviews 185

They ridiculously overcharge for this product. I paid close to $80 for a frame and picked one of their standard sizes. I went with the cheaper options (acrylic not glass, the wood didn't have an option). It's a total piece of garbage for the price. You're better off ordering from amazon if it's simple. They don't attach the required parts to hang the frame and the screws they provided were longer than the frame is thick and would have ruined the product. It's just this quality was the quality of a cheap $20 frame from china. Not 4x the price. If you have nice artwork take it to a professional and spend the money to have it done right. If you are just looking for a cheap frame you will get one from them but it will be way overpriced

I had ordered a frame for a certificate and they sent me the piece of cardboard that goes inside for the frame for the price of $30 including $15 delivery.
When we call to have the matter solve, they only wants to return $5. back. Their customer service is the worst. I will never buy anything from them again.

I was excited to order a frame from Arttoframes but once I received it, it was terrible quality - the wood was cracking and the frame itself was nothing like what was shown on the site. The video shows a frame that works, however, I received a box with a sealed back that you can't add photos into.

I paid $70 for shipping to Canada and they said they wouldn't pay for shipping back and didn't take any responsibility for sending the wrong item.

It was awful (non-existent) customer service. They inserted a print into the frame that looked like it was done on a cheap homemade printer. I am a professional photographer that has worked with many printing companies and framing businesses and this is by far the worst.

I have bought three frames from arttoframe.com and I can't say enough good things about the experience. Each piece was different, and I used the chat to sort out what my best options were. The frames and the glass arrived quickly, and each was spot on and exactly what I'd expected. I have told all of my friends about this company. Prices are reasonable and the frame options are good.

The poorest quality frame I ever purchased for my art. The frame came unfinished-only the front came satined in a color that wasn't the same as that which appeared on the website. The wood used for the frame appeared to be four leftover pieces from another job. The back of the frame was left unstained, with several different dirt stains and what appeared to be water stains. I have photos if anyone is interested.

We were simply amazed at the quality level arttoframes delivered.
The photo quality was perfect...the matting was perfect as well as the frame joints. It's not easy to do gallery level work, but they sure did.
I'm so relieved to have found THE place to get my projects done. Fast service and great pricing.
Thanks so much Arttoframes!

This company is the BEST. I ordered a frame on 9/29, it arrived on 10/1. Most importantly, it's perfect. The fit is exact, color and design are even better than picture.

There are a good number of frames to choose from but they take sooo long to get to me. Unfortunately, I have to go back to my former art framer for custom frames. One, which I didn’t realize until after checkout (my fault) was scheduled for up to 30 days!! What frame takes a month?
Oh, they also sell through Amazon so that is why everything takes so long. Direct buy customer are apparently second rate.

Ordered three frames totaling $265 only to have two shipped with plexi glass instead of non reflective glass, and the one frame that did have glass was cut incorrectly plus had a chip in one corner. Attempted to chat online but no person picked up so I submitted an online request for someone to contact me back. Still nobody has reached out after five days. I called again this morning but got a voice-mail.

My frame arrived; damaged, cheep like balsa wood, wafer thin layer of paint, no refund on return shipping. Cost less to get repaired than shipping. My daughter was a gallery curator. She said, " item is cheep , poorest of quality" She advised to always check with her if ordering a like item." She said, "You were ripped off. Do not use this company." I agree. As a 76 yrs old this bad experience was not a healthy experience.

I have nothing good to say about my experience with them. One frame was made to. The wrong specs and both looked like they were put together by 5 year olds. Customer service said I must have given them the wrong information. These are as far from Custom frames as you will ever get. Buster Beware

I have been ordering frames from ArtToFrames for a while and I just love how easy it is to get exactly what I want to help my apartment feel like my unique home. ArtToFrames customer service was on top of it when I recently had my most recent order which was quite expensive go missing. It wasn’t ArtToFrames’ fault but I was so thankful with how kind they were in helping me get a replacement. Looking forward to continuing to add to my collection of custom frames as I continue to travel and take more pictures to display.

I received excellent customer service from this company. I had a custom frame made and the glass was broken upon unpacking. I sent an email through their site and they express shipped a replacement glass immediately. I couldn’t be happier with my experience with this company.

This company took longer to complete my order than other companies I've used, and when my frames arrived, they were all damaged. It was clear they weren't damaged in shipping, but in the mitering and gluing process, BEFORE they were shipped. (The glass was also broken, probably during shipping.) It took several days of contacting them before I received a reply. They promised me replacements, but it's been three weeks, and I still haven't received the replacements.

Terrible customer service and product quality. There's a reason their prices are so low. Buyer beware!

I do not recommend arttoframe. I have bought frames and mats before and they ship it to the wrong address even though my address is correct in my account settings. My first frame took 6 weeks to get here. This time I ordered 5 mats on February 1st. It said it would be 4 to 5 days to ship out. It didn't even get started processing until the end of February when I emailed them and asked what was going on. I called first but no one would answer. They finally shipped my order but it was shipped to the wrong address. The FedEx guy figured it was the wrong street name and got it to me. When. I opened the package it was missing the biggest mat I ordered. The one I needed most. I called them several times and no one would answer. I finally got ahold of them and they said they would make it and send it out. They shipped it TO THE WRONG ADDRESS AGAIN. it was supposed to be here today but it's not. I tried calling them 8 times and no one would answer. I sent a not so nice email. I did get ahold of FedEx finally and they changed the address and it will arrive tomorrow. I'm not going to order from them again if they can't get it together. ALSO.. my first frame I ordered has a big chip out of it... You spend 130 on a frame plus shipping to have a chip in it.

I received my order today and both mats are wrong and not to my specifications. Both have rough cut marks on the inside and out and neither are 8x10. One is 8 1/4 x 9 7/8, the other is 8 1/8 x 10 1/4. One of the inside cuts is also 1/2 inch too small on all sides. The outsides are very rough cut and the insides also have cut marks. These are for historical documents going to be displayed in public. This is unacceptable! You can have them back and I would like a refund. I called numerous times but there was no answer, I left voicemails. Also I tried to submit this on your website, but the button is not active....

The invoice is 152800115, but the number on the mats is 3538797.

Great experience with ArtToFrames. The website is informative and easy to navigate. The frame I ordered was very reasonably priced, well packed, and delivered within less than a week of my order.

Ordered a frame and received email confirmation. However, I never received the frame or any follow up correspondence. Never got any reply when I called. I finally emailed and told them to cancel the order. Luckily there was no issue with that.

I do not recommend this place.

I just received my second order ( a total of 4 frames) from Art to Frames and am 100% totally satisfied. They were cost efficient, properly packed, received in a timely manner, delivered by FedX, very well constructed and beautiful. Thank you for your excellent service.